Last post on Dec 03, 2013 at 9:42 AM
You are in the Honda CR-V
What is this discussion about?
Honda CR-V, Heating / Cooling, SUV
#586 of 2218 Another one bites the dust
Sep 10, 2007 (1:47 pm)
Hi. My compressor on my 2001 Honda CR-V (71,000 miles, no warranty) blew out over the weekend and I luckily found this forum yesterday. I called Honda America this morning and they told me to go ahead and take it to the dealer for a diagnostic eval. The dealer service rep told me that he could have offered me a great deal if I hadn't called Honda America first. My appointment for the diagnostic eval is for tomorrow morning. It looks like I should get an estimate and then call Honda America back before authorizing the dealer to do any work, correct? Any other advice?
#587 of 2218 Re: Another one bites the dust [brookeh]
Sep 10, 2007 (4:41 pm)
I just went thru this myself. 2004 crv w/ 47,000 miles, no warranty. They are fixing mine free of charge and I think that is the case BECAUSE I went to Honda America first. Plus, I wrote a nice, complementary letter about the fact that this is my third Honda, that I've always been happy with Honda, but I feel that this is a problem that they should fix, as an act of good will. I faxed that letter to Honda America, included a copy to the Head of Service at my dealership, included the case number that had been assigned to me.. I dont know if the letter had any influence or what, but I did get the call from the service manager where he said he had spoken with my case manager at HA and they will replace it for free.
Let me know if there's anything else I can help with. I know how it feels, tryst me. I cant afford ANY extra cashflow going out, and this whole thing had me very worried..
#588 of 2218 Re: Now let's not get carried away [bhbob]
Sep 11, 2007 (11:06 am)
My Honda dealer is in California: Elk Grove Honda (just south of Sacramento) to be exact.
I do wonder why some dealers are giving partial compensations to some and full warranties to others? Mileage doesn't seem to explain it. I've had this CRV serviced by Honda, and Honda alone. This is the first Honda I've owned -- but considering the service I've gotten, probably it will not be the last. I wonder if Toyota would step up to the plate as well as Honda has if a similar problem cropped up with one of their models?
#589 of 2218 Re: Another one bites the dust [brookeh]
Sep 11, 2007 (11:08 am)
"Hi. My compressor on my 2001 Honda CR-V (71,000 miles, no warranty) blew out over the weekend and I luckily found this forum yesterday."
You are the first Gen 1 owner to report a compressor failure, I think. It is possible that you got an early model of the compressors that are failing in the Gen 2. Either that, or you are just unlucky (compressors do fail every now and then)...
#590 of 2218 Re: Now let's not get carried away [jprimrose]
Sep 11, 2007 (11:18 am)
how many miles have you got on it?
Also, have you had a conversation with HA since your conversation with the dealer?
#591 of 2218 Re: Now let's not get carried away [stevedebi]
Sep 11, 2007 (11:24 am)
My CRV was the second of three Hondas that I have bought from this dealership.
We have "some" of the maintenance done there on the CRV (8 out of 12 oil changes, for example).
#592 of 2218 Re: Now let's not get carried away [jprimrose]
by Stever@Edmunds HOST
Sep 11, 2007 (12:45 pm)
I do wonder why some dealers are giving partial compensations to some and full warranties to others?
I've always heard that the manufacturers don't reimburse warranty work at the same rate as retail work. So if the customer pays for the work (or some of the work), that's more money for the dealer. If the customer pays for the whole thing, that's one less warranty claim to submit, maybe less paperwork and maybe fewer dealer warranty claims that the manufacturer may reject in an audit. Maybe a Honda tech can comment?
Toyota is still living down their engine gel problem and lots of owners weren't happy about how they handled the issue (Toyota Engine Sludge).
#593 of 2218 '01 models
Sep 11, 2007 (4:33 pm)
You are NOT the first older one to have the problem either. I have read every single post since the beginning, and have seen many different years, although the majority are around '02-'04. Mine (also an '01) went out sometime last year (maybe November?maybe before)and I am still driving it around without anything (Texas, where it was in the 80's outside in December and way hotter than that since then; and it only takes 30 mins to get to 120 inside when the temp out is in the 80s, not to mention the difficulties from the inability to de-fog when it rains,...).
I have been extremely polite, nice, and everything else I could think of in all my dealings will Honda (HA phone, snail mail letters, fax, and dealer); but I simply could not and still cannot afford to pay for anything (not even the estimate. I am a single mom who's been unemployed waaaay too long).
After following every post= The decision on whether to pay and how much simply has Nothing To Do With Anything! Not the year, not your loyalty or disloyalty, not your mileage, not your dealer, not your manners, not your maintenance records or lack thereof, not your gender, not the amount of your estimate (total system damage/partial damage), not whether you ever had a warranty at any time, nor whether you are the original owner. Not ANYTHING! It's random. May God go with us, that's all we can hope for.
#594 of 2218 Re: Now let's not get carried away [steve_]
Sep 11, 2007 (6:31 pm)
My husband and I are going through this ordeal with Honda following the blow out of our 2003 CR-V's compressor. Same type of stuff that is being said in every page of this forum. We bought it in May, two days before our daughter was born, we live in Florida, it went out in early August and we were quoted $3200 from our local Honda dealership, Honda of Ocala, and were told that if we had bought our Honda at the dealership we could have had it fixed at no charge to us, but since we didn't, the best they could offer is 60%. We contacted Honda America and were cheerfully offered 50% which is still about $1000 more than we can afford so we are driving our newborn baby around in Florida with no A/C in a car we've had just over four months. It had about 56,000 miles when the compressor blew. We cannot afford this. The regional rep from Honda that my husband has been speaking with said that loyalty is the determining factor in who gets how much covered. My thinking is treat the customers you have well and they will be customers for life. We may never buy another Honda after have this type of major problem in a vehicle with such low mileage, and them knowing about it and compensating for it in such an arbitrary manner.
I'm going to be looking into a class action lawsuit, based on the information in this forum and in another thread I have found.
#595 of 2218 2003 CR-V with 86,000+ miles
Sep 12, 2007 (7:07 am)
My 2003 Honda CR-V's A/C compressor also blew out a couple of weeks ago. Thanks to all the information on the Net, I went to my dealership with the diagnosis and information in hand.
I have the 100,000 mile extended warranty (VSC) and it covered everything. I didn't have to pay anything and I got my vehicle back within a couple of days.
My service dealer is Walnut Creek Honda in California and they did a great job. No hassle at all.