Last post on Dec 03, 2013 at 9:42 AM
You are in the Honda CR-V
What is this discussion about?
Honda CR-V, Heating / Cooling, SUV
#391 of 2218 Re: Proposed Class action law suit about CR-V a/c [mobee]
Feb 02, 2007 (8:40 am)
I may never hear from you again, but I suspect that this is your first and probably last Honda. You had this expectation of a perfect vehicle, which in your view it did not live up to.
Once the warranty had run out, Honda has no LEGAL obligation to cover any of the repairs, unless the government determines that safety may be compromized. Since A/C is a pure comfort item and is not related to safety, Honda does not have to do a thing.
Honda did go out of its way to help LOYAL customers. People who have owned/own multiple Honda products. Why should they go all the way for someone who is on the fence and has yet to prove his/her loyalty? They did not blow you off completley, they helped you based on whatever formula they use to determine how much loaylty you have earned.
I am not supported by Honda, but i do belive in their product.
Proud former owner of (unless specifically noted):
1983 Magna V45 (presently own)
1985 Civic DX hatchback
1987 Accord LXi
1988 Prelude Si 4WS (still have)
1999 Civic EX coupe
2001 CR-V SE
2002 Civic Si
2004 HRT216 lawnmower (presently own)
2005 CR-V EX (presently own)
When I called Honda corporate with a power window problem in the 2002 Civic Si, I was offered lifetime warranty on the spot, after mentioning that I have been a loyal Honda customer.
Let us see your list.
#392 of 2218 Last words on Honda
Feb 09, 2007 (8:10 am)
I will not waste any more breath with you Bluey or Drive62. Honda has cost me $2700 (not including other early failures)on something that other manufacturers don't have a problem with.
They have treated me unfairly relative to other customers - without explanation.
Had they handled it fairly and succinctly they might have had a LOYAL customer. But instead, for $2700 (their cost < $1500) they have lost ANY future business from me. That's thousands of dollars per car purchase. Based on my track record that is potentially 10 or more cars in the future. I think that is idiotic. Not only that, I will make sure everyone I know who considers a Honda will hear this. Even if I convince 1 person, that is thousands of dollars more. Then, if I win my lawsuit it will cost them MILLIONS - even if I lose it will cost them thousands or tens of thousands more. This is a sign of ignorant management and a poorly managed company. good luck with your Hondas. In twenty years I have owned 6 new vehicles and 3 used. I have never been brought to this point. Nobody expects a problem free vehicle. if that were the case I would have complained about this vehicle a LOOOONG time ago. But this problem and its handling by Honda corporate and the dealer goes far beyond normal problems and shows a clear sign that Honda quality control and customer relations are substandard for a premium car company.
#393 of 2218 Re: Last words on Honda [mobee]
Feb 09, 2007 (11:48 am)
"Then, if I win my lawsuit it will cost them MILLIONS - even if I lose it will cost them thousands or tens of thousands more. "
If you lose, how much will the lawyer cost? The word "lose" might take on a greater meaning. I would advise that you get a lawyer experienced in these kinds of cases, and ask IMMEDIATELY what the chances are that you have a winnable case. My experience with Honda indicates that they are very aware of the laws and regulations, and will not do anything that could be actionable in a court of law. They have very good corporate lawyers.
BTW, Honda is not a premium car company, that would be Acura. Honda builds cars for the masses.
I'm sorry to hear of your problems, and how much they have affected your emotions. Best of luck.
#394 of 2218 Re: Last words on Honda [mobee]
Feb 09, 2007 (6:25 pm)
I can't help but add that I wish you best of luck and I agree with you entirely-If you've read my earlier posts, I have two children nearing driving age and will not even let them consider a Honda, new or used, because of the way Honda has treated others with this problem-a problem which is occurring perhaps not in every CR-V, but in enough that Honda should take some responsibility for the problem when reported. They've lost four future customers in my immediate family alone and I'm spreading the word every day. I realize that thousands of these vehicles were sold and that many have been reported here, but I am sure just as many or more CR-V owners with the same problem have not even bothered to research this as an ongoing issue with this vehicle. It is a manufacturers defect without a doubt and one that has been reported as reoccurring even after the system is repaired-that is why I unloaded mine. Even if you were to win your case, you may not recover all the money that you may have spent, but hopefully Honda will have to come up with a solution that is fair to everyone and not just a few.
A recall on the system would be ideal.
I also agree about not wasting your breath here anymore, but would love to hear what the outcome is. The other member who replied to your post is correct in their reply about the lawyer, but to add the "emotion" comment is childish, unnecessary, ignorant and just plain emotional. Again, best of luck!
#395 of 2218 Re: Last words on Honda [mobee]
Feb 09, 2007 (7:51 pm)
Honda has cost me $2700 (not including other early failures)on something that other manufacturers don't have a problem with.
Really? No other vehicles have an A/C compressor go bad? More of your ridiculous hyperbole. Just look at the forums here for examples.
...shows a clear sign that Honda quality control and customer relations are substandard for a premium car company.
How should a premium car company handle a similar problem? I'll tell you how one does. A person who wrote to the local automotive column had their A/C compressor on their Volvo (see it does happen to other manufacturers) go out literally minutes after their warranty expired and they got no help for the repair.
You have unreal expectation about how a business operates and how a complicated machine like an automobile functions. Good luck finding the perfect vehicle.
#396 of 2218 Re: Last words on Honda [drive62]
Feb 10, 2007 (7:49 am)
It seems to me the problem is not that Honda is not helping fix the problem, but their inconsistency of how they are dealing with it. I don't think it is ok for honda to cover 20 people in full and then tell an other person they won't help them at all, or that they will only cover partial. It has nothing to do with warranty either, I have seen posts that where people are well out of warranty with high mileage and get the repair covered in full, while others only get partial payment. And don't tell me that its because these people were loyal with having service done at the dealer. I took my vechicle to honda for my other repairs, drive belt, brakes, water pump and I still was not covered in full.
#397 of 2218 Re: Last words on Honda [geenee]
Feb 11, 2007 (5:14 pm)
"And don't tell me that its because these people were loyal with having service done at the dealer. "
It's also possible that some people ask better than others. Raising hackles and making demands is not the way to get freebies out of a manufacturer (or anyone).
Also, we do not know if everyone involved had good maintenance records, which is vital when asking for warranty repairs. I will service my Honda only at the dealer until the warranty is done, and after that still keep records.
#398 of 2218 Re: Last words on Honda [geenee]
Feb 13, 2007 (12:43 pm)
I agree with stevedebi, it depends on how person approached them. So far, we have not see any humble approaches from the guy. Accusations, insults, and generally not the behavior you would expect from a mugger. "Give me this and that or else"
The reason I asked him about his education was not to insult him, but to kind of get an idea how he approached Honda. Someone who knows human psychology would know that the best way to get someone to do something for them is not to ask them to do it, but to make them think that they have came up with the idea on their own. When a person is under impression that he/she is doing something that they have "thought of" they will do a much better job of doing it than when you ask them to do it head on.
When I had a power window problem with Civic Si, I called them up, was polite, humble and did not ask head on to give me lifetime warranty, which I knew about from the Si forums. I waited for them to offer it by prodding them with questions and information. I have not once said "I want extended warranty because other people got it"
#399 of 2218 Re: Last words on Honda [blueiedgod]
Feb 13, 2007 (2:19 pm)
I approached Honda with a polite letter, and was polite to the customer service. When I was told that these issues are case my case basis and I was not going to be covered in full, of course there was frustration, but I was not rude or demanding, I just stated the facts. Mind you, I reported this to Honda (politely) months before writing my letter. I did a search on the internet found small amounts of information about there being a problem, yet Honda denied it when I called. Nor did the dealer even mention that it could be partially covered when it was diagnosed. This was maybe a month before this thread. Polite or not Polite....This should be handled properly across the board, not a case by case basis, I am a honda customer just like everyone else. This being my third vehicle. I was even polite (though I was frustrated when I took the day off of work to have the car fixed, drove an hour there and they did not have the parts!) The problem here is INCONSISTANCY and NoOnE feels comfortable about that, when choosing a make for their next vehicle.
#400 of 2218 Re: Last words on Honda [geenee]
Feb 14, 2007 (11:55 am)
"Polite or not Polite....This should be handled properly across the board, not a case by case basis, I am a honda customer just like everyone else."
I see you may have missed the point behind my previous post. All Honda customers are not like the others. Honda is evaluating the vehicle (not the owner). For example, the documented maintenance done on the vehicle, and possibly other factors of which we are not aware (it is possible that they have a list of the bad compressors, for example).
As I stated before, I will always use the dealer for all maintenance (except tires) while I have an active warranty. My current Honda has a 7 year, 100K warranty. The main reason I use the dealer is to document the service (plus, their oil change price is very competitive).