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SUVs Honda CR-V Honda CR-V AC Compressor Issues
1033 messages, Last post on Nov 28, 2008 at 7:11 PM
You are in the Honda CR-V Forum. Your Hosts are steve_ & tidester
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Replying to: tjminoma (Sep 18, 2006 6:50 pm) 
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Okay, I did my homework and found out the following info-I filed a complaint as well and if everyone does this there will be enough people to warrant an investigation into the CRV compressor issue problem. We all need to contact the FTC-Federal Trade Commission-I spoke with a rep and told him about this site and how many people are reporting the same exact problem with their a/c systems and how regardless of whether people are in or out of warranty that Honda will first-deny they've ever heard of this problem and then either pay all, part, or none of the repair. All complaints are entered into a data base and the rep said if they get enough complaints,that they have lawyers who will further investigate the claims. So, now it's up to all of you-even if you've been partially compensated, they need to know. Call the FTC-Federal Trade Commission-Bureau of Consumer Protection at 1-877-382-4357. I'll even give you the prompts to talk to a rep. Press 4, then 5, then 2, then 3 and you will be on hold for a rep. You can additionally call the Consumer Protection Bureau in your state. Please keep the forum informed as to whether you've called and any additional info you may have-This is the contents of the email sent to me after I made my phonecall: This is in response to your recent complaint. The Federal Trade Commission acts in the public interest to prevent unfair and deceptive practices in the marketplace. Letters such as yours help us monitor activities and identify problem areas. The Commission does not resolve individual complaints. However, the information you have provided concerning the practices of the company will be considered to determine what, if any, action should be taken by the Federal Trade Commission in the public interest. Again, thank you for bringing your experience to our attention.
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I have a 2004 CR-V, I took it into the dealership back in early March when it was still under warranty, complaining of a terrible odor coming from the AC and telling them that since the odor it hadn't been blowing very cold. The dealership looked at it and told me that unfortunately they couldn't find anything, that if it wasn't broken, they couldn't fix it. Last Wednesday it just blew up, my RPM's just dropped and smoke started coming out of the vents. I took it into the dealership this morning and asked them about the "after warranty assistance" so I'm waiting to hear back from them. I am so fortunate to have found this blog and can let Honda know how many others this has happened to. Thanks for all the info that everyone has posted. Yeah, just heard from the dealership, honda will cover 75% which will leave my cost at around $600 or less and it will come with a 1 year, 12,000 mile warranty. I did however find out that they are replacing it with the same compressor, honda hasn't made a replacement part which I believe they should.
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Replying to: whew63 (Sep 19, 2006 7:31 am) Thus I probably didn't have much of a chance with Honda, so i found someone to repair my car, using the warranty, for $500. I would have preferred Honda parts. I kept up with my service schedule, all being done at the dealership. I will call the FTC. By the way, I am female, and none of my friends know about Edmunds.com, so there are quite a few people out there getting repairs we don't know about, some covered with an extended warranty, some shelling out the bucks, some going to other places. I don't know what percent is represented here, but I bet it's less than 1/3. |
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Replying to: whew63 (Sep 19, 2006 7:31 am)
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Replying to: drive62 (Sep 19, 2006 12:41 pm) Even the various Honda country sites don't agree on whether it's a "Compact Recreational Vehicle" or a "Comfortable Runabout Vehicle" |
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| I took my car to the Honda House that I bought it from this morning. They called back this evening to tell me that he had bad news and some really good news. First is that the WHOLE system is going to have to be replaced. that was the bad news...but the really good news is that they are going to do it for free, like it would be under warranty even though it isn't. They were the first and only people I spoke to. I never even called American Honda. I figured I would see what they had to say and if I didn't like the answer I got that I would elevate it to a high authority. | |
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Replying to: bill104 (Sep 19, 2006 10:50 am) you must have one of the exploding compressors. So the fact Honda claims they have never heard of the problem is complete pucky. the price for parts alone totaled $1600 and I found it odd that the smallest Honda dealer in town stocked all the parts. So I called a second Honda dealer and talked to the wholesale parts department and flat out asked if these cars go through compressors or what? Yes they do was my answer. So why has Honda not issued a recall on this, Hmmm if I had to guess it would probably be that it is not a safety issue. Were getting off good with a $600 repair but I think it does not say much for Honda that they have a $400 compressor that can do so much damage. We will contact FTC and Honda America and post how it goes. Until Honda offers a revised compressor were all at risk for future repairs.
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Replying to: bill104 (Sep 19, 2006 6:31 pm) Re: Message#117-I'M UP TO COMPRESSOR NUMBER THREE! marymaryquite states: "My 2002 CRV needed a new compressor in 09/05 at 69,000 miles, and because it was out of warranty, I paid for it. Yesterday, eleven months and 24,000 miles later, the SECOND compressor went out... Am I supposed to break down, get towed, and pay $1,000 a year, just to keep my AC running? I don't think so!" Honda resolved her problem...by paying 1/2 the bill for a third compressor-how kind and generous. Most of us can't afford to run out and purchase a BRAND NEW Honda Pilot or the like, but we purchased our CRV's because they are Honda's and we were comforted by the reliability reputation that the company holds... For most of us, if we had not happened upon this site, we would have likely had to pay for the total repair of our A/C's. And for most of us, as well, $2000.00 or more is a lot of money to spend on any auto repair, but when the repair is because of a manufacturers defect and the company repeatedly denies of ever hearing of the problem-what kind of "loyalty" to their customers is that? Sure, for those of us who had our repairs paid in full, it offers satisfaction, but how can some discover this site, be happy that it help THEM, and not be a bit disheartened by the treatment many other people on this forum are receiving? I am happy I was taken care of, but I took care of me, not Honda, because I was informed about this defect and approached them pleasantly, but confident that they would take care of the repair. No, at this time, I would not purchase another Honda and as I continue to read post after post of consumers being denied replacement, I feel my decision is warranted. If any of you out there care about how OTHERS are getting treated, call the FTC and report this problem so that the repairs are covered and our confidence in Honda can be restored. Hope I spelled everything correctly as I type quickly-
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Replying to: whew63 (Sep 20, 2006 7:28 am) We do have a spell check feature and, best of all, there's no charge for it!  tidester, host
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