Last post on Dec 03, 2013 at 9:42 AM
You are in the Honda CR-V
What is this discussion about?
Honda CR-V, Heating / Cooling, SUV
#224 of 2218 Re: I bailed on my 2006 CR-V today.... [spimby]
Aug 23, 2006 (6:10 pm)
Your right (Eventually) they did but not after many of engines were replaced and many of loyal customers were told unless you had RECORDS of every oil change and did not go over a little bit otherwise it must be there fault. We are talking about Engines not to take away from the seriousness of the compressor issue that is very serious in its own right. Your right I do hope that they come forward and resolve the issue and not wait as long as Toyota did hopefully they leaned from them. This coming from a loyal Honda and Toyota owner so no Toyota bashing here.
1990 4runner sold after 289,000 miles
1998 Civic Sold
2000 Accord Sold ( 04 Forester)
2000 Lexus RX300 ( Current)
2006 Crv (Current)
All purchased new
#225 of 2218 Re: I bailed on my 2006 CR-V today.... [spimby]
Aug 24, 2006 (6:47 am)
I guess you don't read the other "problem" topics on Edmunds or even this one closely (message #171 anyone???). If you are not happy with Honda's response----replacing parts in six year old vehicles well past warranty seems pretty respectable to me----best of luck with whatever brand you choose.
#226 of 2218 Honda took care of my A/C problems--thanks, all
Aug 24, 2006 (1:13 pm)
I was so happy to find this thread a few days ago when our '03 CR-V's AC died on us after 44,000 miles. All I said to the service agent when I dropped off the car last night was that Honda's corporate department would probably be covering the repairs if the damage was as extensive as I anticipated (I cited this thread in passing).
The problem was just like you guys said it would be, and the response was wonderful--all costs covered, including the diagnosis. How we all survived without this series of tubes (yes, the internet), huh?
#227 of 2218 Re: I bailed on my 2006 CR-V today.... [drive62]
Aug 24, 2006 (2:19 pm)
I do read the other problem topics on Edmunds. And for those CR-Vs that they're covering the repairs on, that's great. But there are several (Msgs: 55,88,127) where people aren't being covered, and there are several more where Honda is at first denying the claim then covering it only after a lot of frustration and time on the owner's part. That's the part that I think looks bad. It's clear that this is a 'known issue'. Why do they pretend it's not?
Aug 24, 2006 (8:30 pm)
Please just say "customer service rep" or similar when you talk about your case with Honda. The reps may not want their names or phone extensions bandied about on a public forum. Thanks!
#231 of 2218 Re: I bailed on my 2006 CR-V today.... [spimby]
Aug 25, 2006 (9:12 am)
There is a huge amount of turnover in the customer agent business and some of it could even be being done by a third party call center supplier. My guess is it takes some time to know how to respond to different issues.
#232 of 2218 Re: CR-V: AC Compressor Issues [susanarobinson]
Aug 25, 2006 (10:10 am)
I have a 2002 Honda CRV and just love it - I have a little over 72,000 miles on it and at 62,000 miles it started using oil - 2 quarts in 500 miles - to make a long story short - Honda basicly rebuilt my engine at a cost of $6,100 which they paid for most of - we paid a minimal amount.
This is our 5th Honda - we have driven nothing else since 1980.
Now my air conditioner has died - it goes in Wednesday for a diagnosis.
What do you all think my chances are that Honda will pay for at least part of the repairs if it is the compressor?
Just 8 months ago they shelled out a chunk on this car.
This is the first Honda we have had that has given us any trouble.
Thanks for your replies.
#233 of 2218 Re: I bailed on my 2006 CR-V today.... [drive62]
Aug 25, 2006 (3:02 pm)
Not everyone is being taken care of by Honda. I brought in all the service records as requested but could tell that they hadn't been reviewed. I paid for two inspections. (The A/C blew out of town)and then O'Daniel Honda - Omaha charged me again when I returned home - even though I
showed them the initial inspection. I started out like honey but turned to vinegar after my experience with Honda Consumer affairs. My case manager reminded me of the SNL customer service skit with Cheri O'Teri snapping "Simmer down". Her response was that Honda has no responsibility once the vehicle hit 36,001 miles, and the browbeating didn't end there. My response to Honda if they'd listen
is to remind them that there was a time when GM was the "Mark of Excellence" before they handed their market share over to Japanese brands. As a previous GM owner (in the 80's), Honda reminds me of their arrogance.
It'll only be a matter of time before Honda hands their market share over to the Korean makes - with their 6yr/60,000 bumper to bumper warranties. I'm disappointed with Honda and wont be back.