Last post on Dec 03, 2013 at 9:42 AM
You are in the Honda CR-V
What is this discussion about?
Honda CR-V, Heating / Cooling, SUV
#1962 of 2218 Re: I'm curious... [loulove]
Sep 18, 2011 (11:35 am)
My username go's back a few years. I actually retired last year and therefore have no dog in this fight.
Even when I was in the business I tried to be objective. I have never blindly defended Honda as the veterans here will tell you.
Back when this forum first started, I was surprised to hear of compressor failures so I checked with our Service Manager at the store where I worked.
He had no idea what I was talking about. He had seen no increase of A/C pumps on CRV's.
So I checked with our Parts Manager who ran a History Report to see how many we had sold in the last year. I think it was a total of three or four and the store I worked at was the highest volume Honda store in nine states.
In your case Honda stepped up and ate a huge portion of your repair bill even through they had no obligation to do so.
Yes, it was a "favor" that saved you 2000.00 if I recall.
Maybe I'm the only person here who has to wonder why this gesture wasn't appreciated.
I'm not "kicking" anyone. I just don't understand.
#1963 of 2218 Re: I'm curious... [gman06]
Sep 18, 2011 (11:42 am)
You have to remember that only those with problems come to these forums to complain. In your examples you cite, I agree, they should have lasted longer and the majority no doubt did.
When I was in my 20's I managed a very high volume Sears Auto Center.
Back in those days, we did everything. We sold and installed engines, A/C units etc. We did as many as 20 brake jobs in a busy Saturday. We did front end work, overhauled carburators (yes, Themo Quads) and would do valve jobs and almost everything that came in.
Heck, Hondas were all motorcycles back then!
Then I spent nearly 20 years in the tool business and as a result have probably been in thousands of shops rubbing elbows and picking the brains of guys like you.
Heavy Line Guys have in my opinion the toughest job in the shop.
#1964 of 2218 Re: I'm curious... [isellhondas]
Sep 18, 2011 (1:58 pm)
I suggested that you get busy and straighten out Consumer Reports, and oh, by the way, there are other message boards on the net that need to be enlightened by your wisdom. Have you ever heard of Google? I suggest you try it, just put in CRV and "black death."
If Honda had covered the entire cost, I would have already traded the CRV for a new Honda. That would have proven that they did care about their customers who had premature failures of their ENTIRE A/C system. So the $1400 they charged me cost them the sale of a new car. Instead I will be looking at the Toyota RAV4.
Since you have not personally experienced the problem that the rest of us have, I have no idea why you feel compelled to come in here and tell us how glad we should be that Honda helped us out. You are preaching to the wrong choir here.
#1965 of 2218 Re: I'm curious... [loulove]
Sep 18, 2011 (4:05 pm)
I still can't believe that you are so spiteful that Honda was willing to pay the lion's share of having your A/C fixed on an out of warranty car.
They gained nothing but contempt from you by doing this and they lost rather than gained a customer.
They should have done nothing. The end result would have been the same.
But, I learned that lesson long ago as a young manager. Making a partial refund or adjustment is never appreciated. Either do nothing or do 100%.
Apparanty this is a lesson Honda hasn't learned.
I hope your next car is 100% trouble free whatever it may be!
#1966 of 2218 Re: I'm curious... [isellhondas]
Sep 18, 2011 (5:01 pm)
Well, believe it (that I'm "spiteful".
Now, explain me this, since you are obviously evading these issues:
1. This repair costs far more than other vehicles because of the design of the system, so explain why this is just normal. By the way, they changed the design on the latest models. Wonder why? And why would they start using an upgraded compressor for the older models?
2. Consumer Reports, one of Honda's greatest champions through the years, shows the 04 CRV is worse than average for A/C system reliability. Explain this anomaly.
3. Explain how you know how many systems have been replaced compared to average, and by the way, I think you are in the north as opposed to the deep South with our sweltering heat 8 months a year, so naturally your dealer doesn't have the failures my dealer does. A/C has to work here most of the year, so my problem was hardly from lack of use.
4. How many have been replaced at independent shops? It happens because people have bought second-hand Hondas and used independents because it was cheaper. I guess they don't count.
5. And how about those who are driving their cars unrepaired because they can't afford the price? I guess they don't count.
6. You still haven't explained how any of this affects you.
Now, answer the questions or leave me alone. I am too old, too sick and too poor to be raked over the coals by you anymore.
#1967 of 2218 Trolling along a shady lane? And advice
Sep 18, 2011 (7:20 pm)
isell, you said that you checked into this after you saw this forum start. My friend, that was a few years ago. The numbers have multiplied scores since then. I wonder if you have checked out the huge number that have gone to dealerships with the problem, been rebuffed and took other measures (including refusing to buy another Honda or other car from any dealer associated with the denying one.). I'm one of the ones with only 42K. My dealership pretended they had no idea of The widespread problem. Until I presented the huge stack of printouts from the web. Only then did they stop denying knowledge and told me the district manager doesn't help much. (Of course! Denying saves them money. True to form, they consulted with the district manager, supposedly, who only offered 20% off parts only. It was still $1700. Living in the desert, A/C is a NECESSITY, not a luxury, contrary to what you've stated in the past, we couldn't wait for Honda to step up. We had no choice but to get it fixed. Guess what, buddy. It is going out again AND causing transmission drag. Talk about a safety hazard! It is actually in the shop this moment for a thorough dx.
I'm also curious about your statement about retiring last year. I seem to remember that you had stated you retired years ago in a post from over a year ago. Perhaps, as I suspected before, thou art a troll?
I agree that it's Facebook page and media publicity time. In fact, those actions are overdue. I have also rec'd legal advice that we should go to Small Claims Court. Under $10k and they would probably send a local rep. No need to wait for a useless Class Action suit that only helps lawyers.
#1968 of 2218 Re: Trolling along a shady lane? And advice [desappointed29]
by Stever@Edmunds HOST
Sep 18, 2011 (7:25 pm)
Let's avoid the name-calling please, and stick to talking about the cars. (Well, okay, it's ok to call your AC compressor a name....)
#1969 of 2218 Re: Trolling along a shady lane? And advice [steve_]
Sep 18, 2011 (8:24 pm)
Point taken, Steve. I was describing an action rather than calling a name. However, I understand perception. My points stand, though. I also hope the warranty is honored, including labor, of this next replacement of the &$?+¥# system.
#1970 of 2218 Re: Trolling along a shady lane? And advice [desappointed29]
Sep 18, 2011 (11:41 pm)
re the ac compressor -- I did not catch the model yr of that had the problem, but I just cked consumer reports and it has a solid black dot - meaning much worse than avg problems- with the climate system in model yr 2004.
the other yrs reported in the 2011 book were ok in the climate dept..
#1971 of 2218 Re: I'm curious... [loulove]
Sep 19, 2011 (6:48 am)
I certaily didn't mean to "rake you over the coals". You feel you've been mistreated and I happen to feel that Honda stepped up and paid more than half of your repair bill.
To answer your questions...
1. Dealers and a lot of shops sometimes go overboard (in my opinion) when they fix things. They assume the worst. The assume that when the compressor went that pieces of metal went through the system and contaminated other parts of the A/C system. They would rather replace everything than take a chance that the job wil come back and bite them later.
2. I don't disagree that A/C failures may be somewhat higher on certain years. What I don't understand is why CRV's have been singled out when other Honda models share the same compressors.
3. Good question. Yes, here in Seattle an A/C unit isn't going to get the same workout that one would experience in the deep south. Not even close. It's alo possible that the southern dealeers get CRV's that were built using A/C compressors built by another vendor.
4. Another good question that I have no answer for. Yes, once a car is out of it's factory warranty a lot of people no longer return to the dealer for service.
5. No idea.
6. None of this "affects" me. I am only sharing my opinions which are....
In my experience and in the experience of the store where I spent 14 years, we have seen no unusual number of CRV compressor failures.
Things break especially after a lot of miles or a lot of years.
I happen to think that Honda really went to bat for you by eating more than half of the repair bill on an out of warranty car. Not all car companies would have done that. You feel otherwise. I respect that. I just don't understand, that's all.