Last post on Dec 03, 2013 at 9:42 AM
You are in the Honda CR-V
What is this discussion about?
Honda CR-V, Heating / Cooling, SUV
#1925 of 2218 2002 crv gone bad a/c
Sep 02, 2011 (12:30 pm)
We just had this happen to our 2002 with 85,000 miles on it. we have had it for a year and a half and it stalled the engine, luckily my wife was in the neighborhood, with our one year old too. I called our local Honda specialist here in Omaha, NE and he knew exactly what I was talking about. He called it "Black Death". My wife took it in today and after they checked it out, said it would be about $3,500. He told us we could probably get it done cheaper somewhere else because they only use Honda parts there, but I don't know if I want those Honda parts put on it again. He also told me that he is sick of seeing this problem and it is something that should have been taken care of by Honda when it all began happening.
I called Honda America and after explaining to them the situation they came back and told me they couldn't help. I told them that I have always owned Honda's and that after reading the hundreds of postings on multiple websites, this seems to be a problem that they should have taken care of. I don't just have $3500 sitting around to spend on an air conditioner, something I have never had problems with in any of my cars. I also told them that most forums I read that 70-80% of the bills were taken care of, some even 100%, and you can't do anything for me. They put me on hold and then asked me to take it to the dealer within 24 business hours and they will open a case for me and call me in a couple days. I will update what happens. A lot to think about over this Labor Day weekend.
#1926 of 2218 Re: 2002 crv gone bad a/c [darb0213]
Sep 02, 2011 (4:44 pm)
My 2003 CRV got discounted all the parts but we have to pay labor. Honestly if they won't discount it just move away from them after you file your class action lawsuit against them. Such a horrible company to have this problem ongoing for 8+ years.
#1927 of 2218 Re: 2002 crv gone bad a/c [darb0213]
Sep 07, 2011 (10:38 pm)
darb0213, I'd be interested in reading what you learned after Labor Day weekend. I'm a 25 yr. + experienced mechanic and this happened to my wife's CR-V with 110,000 miles on the odometer.
I simply flushed the system, replaced the compressor and condenser (desiccant came new in condenser) with new aftermarket parts and drove on. I was ticked that I had to do it with that mileage, though, when the vehicle has been treated very well. I also had to replace the a/c fan motor and alternator that both went out about 5,000 miles before the a/c went.
I may not get any recompense for my troubles since I took matters into my own hands, but I can definitely send a nasty gram. By the way, we have owned several Honda's and also several Toyota's, and I believe Toyota beats Honda hands down.
#1928 of 2218 Re: 2002 crv gone bad a/c [gman06]
Sep 08, 2011 (5:13 am)
#gman06: After the compressor on my 2008 CRV with 125k miles went bad in July, I had it fixed. Immediately after, I started hearing a thunking noise.
When I took it back in, they said that my a/c fan motor was bad (same as you reported) and the noise was caused by the A/C overheating and releasing the overflow valve (thus the thunking). It made sense, so I had the fan motor replaced too - although, I think they should have noticed a bad fan motor when replacing the A/C compressor.
Thunking is gone, but now my CRV is running very loud. Any thoughts why the new fan motor would be loud? I thought maybe I just wasnt' used to hearing a fan, but this is excessive.
#1929 of 2218 *update* 2004 CRV AC Dead
Sep 08, 2011 (8:59 am)
I originally posted with a dead AC compressor known to our lovely cars here. Honda initially told us they would do nothing. After much prodding they have decided to take their original quote of $2000.00 down to just labor, supplying us with the parts. I'm still not satisfied. The customer service has been atrocious, the call backs that are promised have never happened. No one in this company, except for the local mechanics, have been useful in any way. I still don't see a reason to keep this car once it's fixed. I hope the rest of you that have this problem get at least the same luck I got.. it was about 75% discounted, still unreasonable. Honda doesn't deserve our business and I will never be returning to them.
#1930 of 2218 Re: *update* 2004 CRV AC Dead [jeffmguida]
by kyfdx@Edmunds HOST
Sep 08, 2011 (2:34 pm)
it was about 75% discounted, still unreasonable. Honda doesn't deserve our business and I will never be returning to them.
Better make sure to get that paid for, before letting them know...
#1931 of 2218 Re: 2002 crv gone bad a/c [gman06]
Sep 08, 2011 (6:08 pm)
Honda did call, but we weren't home and we have called back three times since then and have heard nothing. The dealer confirmed the AC being done and also called Honda but have heard nothing either. They were really nice too, but my brother-in-law made a good point, if it's going to cost $3,500, that's a nice down payment on a car that's not a Honda. Hopefully we hear something tomorrow.
#1932 of 2218 Re: 2002 crv gone bad a/c [kaidee88]
Sep 09, 2011 (7:03 pm)
Sorry about the late reply, but you may want to get that car right back to that shop for them to inspect. If you wait too long and damage results, they will be sure to ask you why you waited so long to report the problem. It may be the fan rubbing the shroud or something such as that or maybe something more serious. It's hard to say without hearing it or knowing what it sounds like.
You are absolutely correct that the mechanic should have noticed the inoperative a/c fan motor when they tested the a/c system after the repair. I'd give them the benefit of the doubt and say it could have been a fluke and may have went out after it was in their shop, however, as you said it made a "thunking" noise immediately after.
Just curious, did you take it to a Honda repair facility or did you take it to a mom and pop shop?
Oh, and that sound you heard was not the high pressure relief on the a/c compressor or the a/c overheating, but more likely the engine overheating-yikes. Did the temperature gauge read high indicating the engine was hot while all this was happening?
#1933 of 2218 2004 CRV Update... again
Sep 09, 2011 (6:46 pm)
After Honda agreed to pay for all of the parts and only charge us labor.. estimate $2000.00, estimated payment for us $700.00. We decided to get the car fixed. We went to pick it up today and had a bill for $1400.00 and change. After much yelling and being horribly upset they knocked it down to $1220.00 and told us this is what we agreed to and would do nothing else. We've filed with the pending class action lawsuit against Honda for this AC problem as I hope all of you that have had to pay look into as well. This is shady business at its worst and it's a massive scam. A quick google can find you the site needed, they are legit and verified by multiple Honda owners on multiple other forums. Good luck again.
#1934 of 2218 Re: 2002 crv gone bad a/c [darb0213]
Sep 09, 2011 (7:38 pm)
Yeah, piggybacking on what your brother-in-law said, you could tell the good folks at Honda that $3500 would make a nice down payment on a Toyota. And make sure there are plenty of other customers around to hear you say it. (he he he haw haw) That should make them stumble, pause, reflect and go the extra mile to help you get some recompense.
I know this isn't their fault, though. This is a corporate problem and they are unfortunate enough to have to be the front people taking all the heat for it. Trust me--been there, so I can both sympathize and empathize with them.
One of the largest shames in the whole thing is that if this were an issue with a vehicle manufactured by one of the old 'big three' (GM, Ford, Chrysler) the media would be all over them like moss on a Mississippi tree stump.
Whoops! I'm baby bottom new to this site, but I just saw blog #1889 already had the 'I will buy a Toyota idea'