Last post on Dec 03, 2013 at 9:42 AM
You are in the Honda CR-V
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Honda CR-V, Heating / Cooling, SUV
Jul 31, 2011 (8:39 pm)
Wow. I am a long time Honda owner. My first new car was a 1976 Honda Accord (first year made).
I can't believe how Honda is treating their customers.
My 2004 CRV LX (that I purchased new) only has 20,400 miles and the a/c compressor imploded
July 24 while on a trip, in typical Georgia temps of 95 plus degrees. You HAVE to have air conditioning the better part of the year here.
I took it to the dealer, got the now well-known bad news that the entire system was contaminated
to the tune of $3200. Dealer called Honda and they reduced the price to $1343, which is a heck
of a lot better than the first price but still extremely disappointing.
I am retired and thought the car would last a long time, never dreamed I would have such a costly
repair. I am so disappointed in Honda that I would never buy another one. This car is my 8th
and last Honda.
The dealer said the kit they ordered (they will install Tuesday) is an "upgraded" compressor.
I'll never trust the car again. I might just trade it when the car market improves.
#1902 of 2218 Re: Me, too [loulove]
Jul 31, 2011 (11:06 pm)
There is a potential class action lawsuit against Honda for this ac problem. A simple google will find you the lawyers involved. I personally am done letting companies do whatever they want to us.
#1903 of 2218 Re: Disgusting.. [jeffmguida]
Aug 01, 2011 (11:49 am)
we have 2004 crv too!! ac compressor issue. whole thing was bad. i raised hell with honda and they covered half of 1350.00 dollar bill. only 675 out of our pocket! i have owned 10 honda's since 1990 and have never seen anything like this. i too cant believe honda hasnt recalled this issue.
#1904 of 2218 Re: Disgusting.. [sandyballs]
Aug 01, 2011 (11:56 am)
I've been fighting with them since the diagnosis and the $1995 "minimum" estimate. So far no avail. Car is being sold next week and we are leaving Honda for good.
#1905 of 2218 Has this been fixed with new CR-V's ?
Aug 02, 2011 (9:09 am)
Has the AC issues been addressed with newer models? I am considering a new CR-V which I plan to keep a long time and don't want these types of problems. I get the Consumer Reports owners' survey data and they show a "Worse than Average" rating for Climate Systems which includes the AC, for 2004 and "Better than Average" for 2005, but from 2006-2008 are "Much Better than Average", the highest rating.
#1906 of 2218 Re: Me, too [loulove]
Aug 04, 2011 (3:47 pm)
Local Honda dealer replaced the entire A/C system on 08/02, it works
great now. They were wonderful, got it in and out in one day such a blessing as the heat index in Georgia is above 100.
So yesterday, I call Honda customer care to plead my case further.
Honda America customer care rep looks at his computer screen and says:
Yes, I can see you've been driving our cars since 1976
Yes, I can see you've been servicing your vehicles at your Honda dealer
Yes, I can see you hardly drive your 2004 CR-V at all
No, we will not lower the price you pay any further, it's no use to
talk to my supervisor, as the $1343 quoted to your dealer was the FINAL "Good Will" decision of someone several notches above me in authority.
Ma'am, I am a consumer, too and I have to pay my own car repairs, why shouldn't you? We saved you nearly $2000.
So it's the end of the line for me with Honda. They are preserving their bottom line at their loyal customer's expense, which is making them look more than a little bit like some other car companies, something I never dreamed Honda would do.
I can't for the life of me understand why they couldn't at least notify the owners of these CR-V's to be on the alert for potential A/C problems. My understanding is that the damage is less costly if the A/C is turned off before the whole system is contaminated.
"Good Will" indeed!
#1907 of 2218 Re: Me, too [loulove]
Aug 08, 2011 (3:43 pm)
What dealer did you go to? I live in Atlanta and my Odyssey A/C reciently has the same issue. I paid a dealer a lot of money to fix it on vacation in AZ and it still isn't working. I called Honda USA and they just refer me back to the dealer who won't help either. I have a brand new compressor and condenser and the expansion valve keeps plugging up. I've replaced it three times.
#1908 of 2218 Re: Me, too [argyman]
Aug 08, 2011 (6:19 pm)
I'm in middle Georgia, the dealer is in Macon. They've been great, I feel they did
all they could. The problem is Honda.
Aug 11, 2011 (7:56 am)
I got so much help from this forum, so I should share my experience.
I have 2004 CRV EX, 47K mi. (low mileage, Only driving it for weekends) No problem except grinding sound when low speed sharp turn, which went away after differential fluid flush.
I live in Minnesota, so use AC only about 3 months/year, but use defrost quite a lot. Yes, it's very cold in MN.
1. July 29: AC simply stopped blowing cold air in the middle of highway. No stange sound, no warning, no nothing, it just stopped working. Otherwise the car's running fine. Thought it's freon and took it to one of those quick service shops. They tried, but couldn't make it work and told me that air compressor is not kicking in. You need to take it to the dealership.
2. July 30-31: Researched this site.
3. Aug. 1: Dealership (where I purchased this CRV, new) confirmed what I read here. Compressor imploded, will need to replace the whole AC system. Initial estimate $2,500. I was ready for this news thanks to all of you, so no heart attack. I called Honda America right there. A case manager was assigned. The rep asked three questions: are you the original owner? how many Honda cars have you owned? Do you do maintenance at Honda dealership?
4. Aug. 3: Case Manager called and said he will investigate the case and get back to me in a week. He said he will talk to dealership service director and get information from his "sources"
5. Aug. 10: Dealership service director called me and said I will be responsible for labor, which is about $800, and Honda will take care of the rest. Just like all of you, I am still not happy about the whole situation, but it sure sounds better that $2,500. Dropped the car and should be ready by tomorrow.
Hope this helps!
#1910 of 2218 Re: My Experience [solongseoul]
Aug 11, 2011 (8:09 am)
Why ask how many Honda cars you have owned? What difference should that make?