Last post on Dec 03, 2013 at 9:42 AM
You are in the Honda CR-V
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Honda CR-V, Heating / Cooling, SUV
#1778 of 2218 Update 1: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875
Sep 09, 2010 (6:03 am)
I called Honda America and got a case ID number from the fist rep. The next day a case manger called me back to discuss my concerns. I stated how I like Honda and have been a long term customer, how my CR-V was dealer serviced since new. I do not live in an extremely constant hot climate. I let them know that I believe this costly part should not have failed with this many miles and a well taken care of Honda from the dealer. The case manager asked me what was I looking to get % wise for the cost of the repair. I let him know I wanted Honda to cover the cost for the part ($1000) and I would cover the cost for labor (5-$600) and I thought that was fair as the car is well out of warranty but I felt the part is still defective. He was then direct and stated that was not going to happen. Honda would only pay 20-30% of the total cost and the dealer would give me warranty pricing instead of retail. Dealer retail for my repair was $1875. I did state to him that I was aware of the class action building out of New Jersey and saw a lot of posts from people online with the same issue but was trying to work it out with Honda as a first step. By the way the phone call was being recorded on their end.
Honda is working with my local Honda dealer to come up with a final price to quote me. I will then make my decision to fix or join the class action. I'll post another update when I get final pricing from the dealer.
#1779 of 2218 Re: Update 1: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [bobbytrav2002]
Sep 10, 2010 (10:58 am)
" I will then make my decision to fix or join the class action. "
I don't think it's an either/or question. Even if you fix it, you should try to join the suit to recover any repair costs.
I wonder if anyone has received a response from the law firm promoting the suit. I filled out the website form in early August and haven't heard anything from them.
#1780 of 2218 Re: Update 1: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [old_red]
Sep 10, 2010 (1:44 pm)
I registered on the class action lawsuit website at www.honda-lawsuit.com . It took awhile but I finally got a response requesting that I fax them a copy of the service estimate with the Honda Dealerships comments on them. Sent those off last week. I am sure they are a bit behind as I am hearing of more and more A/C systems failing everyday. I have made a point to stop every CRV owner I see in Palm Springs, it's the same story, a $2000 repair. I then give them a copy of the press release on the lawsuit and the online address to register. Honda either doesn't have a clue or does not care how angry their customers are.
#1781 of 2218 Re: bad compressor CR-V [lzc]
Sep 10, 2010 (10:04 pm)
If they would have done that for me I too would have been a customer for life. But my 3rd one failed after a few years and they apparently don't care if I buy another Honda or not.
#1783 of 2218 Update 2: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875
Sep 12, 2010 (7:44 am)
I got a call from the my Honda dealer. With the combined % discount from Honda America and the dealer's lowered from retail pricing my cost went from $1875 to $827. Not bad for a 10 minute phone call to Honda. I may still join the suit to try and recover more of my cost because this does not appear to be an isolated issue after reading many similar experiences here on Edmunds.com. But who knows when the class action will be settled though. It could take years.
If you want it fixed and get a major discount from Honda my advice would be:
- Call Honda America customer service and get a case ID #. (800) 999-1009
- Case manager will call you back within day or two. Be ready with your information and be civil and nice on the phone but stick to the business of getting your costs to fix drastically lowered. Explain that you like Honda and want to stick with them but this repair is really costly, unexpected and all you want is to get a fair resolve. Ask for warranty dealer pricing and at least a 25-30% discount on top of that direct from Honda. Honda does treat every case different in the fact of looking at factors such as if you service the car at the dealer, miles on the car, year and what part of the US you live in as far as extreme heat. But the main thing is seeing if you are loyal to the brand as a customer. They like that and will try to help you if you are.
- If you agree with the initial discount, the dealer will call you with the final pricing the next day and you can then decide to fix or not. I believe they will also give you a few weeks at minimum to think about it.
Good luck. A phone call could save you $1000 like it did for me.
#1784 of 2218 Re: Update 2: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [bobbytrav2002]
by Stever@Edmunds HOST
Sep 14, 2010 (12:05 am)
But who knows when the class action will be settled though. It could take years.
And at the end of all that you may get a coupon . (MSNBC).
#1785 of 2218 Re: Update 2: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [bobbytrav2002]
Sep 14, 2010 (5:31 am)
Consider yourself lucky, it almost sounds too good to be true or you work for Honda. Your experience is a far cry from most on this board and on the Topix site, Honda USA's call center was down right rude when I called. In fact the young lady I spoke with got called on the carpet for how nasty she was on the phone. Getting a case number means nothing, mine was elevated to the so called Presidential level two months ago and haven't heard one word. Honda may have given you a deal but most are not so lucky, in fact some have been charged over $3000 for repairs to a system that is clearly defective. As far any settlement I have read the suit, don't think coupons will be the award.
#1786 of 2218 Re: Update 2: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [steve_]
Sep 14, 2010 (10:03 pm)
And at the end of all that you may get a coupon
We all know the attorneys are the real winners in class actions. $2 million for this latest case. Honda Settles Class-Action Suit Over Brakes
#1787 of 2218 Re: Update 2: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [pspmac]
Sep 14, 2010 (10:16 pm)
I do feel lucky but still not great that I even have to pay $827 seeing this part is defective. But since the car is almost 9 years old this November, I can't complain much because I have never had any big ticket service items to pay for. Only regular maintenance stuff like fluid changes and brake servicing.
I would still give honda another call and explain your situation and let them know you have been loyal to the brand and a good customer and just want a fair resolution. $3000 sounds nuts to fix this issue. Heck you can have an engine rebuilt for that much.