Last post on Dec 03, 2013 at 9:42 AM
You are in the Honda CR-V
What is this discussion about?
Honda CR-V, Heating / Cooling, SUV
#1775 of 2218 Re: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [bobbytrav2002]
Sep 07, 2010 (10:54 am)
I was figuring like $5-600 but $1875? Not in this lifetime.
You can buy the parts on-line for $600 for the whole kit. Replace the parts your self, and then pay someone to evacuate and recharge for $60-$100.
Otherwise, I don't see how any business can survive when the skilled labor rate is high.
My A/C died last week. But, I did not hear any loudn noises or anything. Charged the system with leak detector, and went over with a UV light. The condenser sprung a leak because the front cross member, aka bumper support rail, somehow got pushed into the consender. I suspect that someone with a hitch backed into me when parked, because I have never hit anything with the car, nor there is any damage to the bumper.
Bought the condenser and bumper support rail from rock auto for $133 shipped. Will replace this weekend and have an a/c shop evacuate and recharge the system.
#1776 of 2218 Re: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [bobbytrav2002]
Sep 07, 2010 (11:24 am)
Don't waste your time calling Honda Corporate, they could careless about your problem. I tried to deal with them and had one of their representatives tell me to be quiet before I stuck my foot in my mouth.
#1777 of 2218 Bad air conditioner on 2002 Honda CRV
Sep 08, 2010 (4:03 pm)
Add me to the list of dissatisfied Honda customers. My 2002 CRV (bought brand new) blew up the air conditioner after 57,000 miles the first time. Now, another 57,000 miles and 3 years later, the air conditioner has blown up again. The first time I had purchased an extended warranty and it covered most of the over $3000 repair bill. This time we tried to get Honda to help out and they refused to even consider it. I will never purchase another Honda. I used to think they were top quality. I have no idea with all the recalls and problems lately with various vehicles, what I will purchase the next time but I don't plan on keeping this Honda very much longer. I wouldn't recommend anyone to purchase a Honda for quality and customer service. This company does not care about the consumer anymore.
#1778 of 2218 Update 1: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875
Sep 09, 2010 (6:03 am)
I called Honda America and got a case ID number from the fist rep. The next day a case manger called me back to discuss my concerns. I stated how I like Honda and have been a long term customer, how my CR-V was dealer serviced since new. I do not live in an extremely constant hot climate. I let them know that I believe this costly part should not have failed with this many miles and a well taken care of Honda from the dealer. The case manager asked me what was I looking to get % wise for the cost of the repair. I let him know I wanted Honda to cover the cost for the part ($1000) and I would cover the cost for labor (5-$600) and I thought that was fair as the car is well out of warranty but I felt the part is still defective. He was then direct and stated that was not going to happen. Honda would only pay 20-30% of the total cost and the dealer would give me warranty pricing instead of retail. Dealer retail for my repair was $1875. I did state to him that I was aware of the class action building out of New Jersey and saw a lot of posts from people online with the same issue but was trying to work it out with Honda as a first step. By the way the phone call was being recorded on their end.
Honda is working with my local Honda dealer to come up with a final price to quote me. I will then make my decision to fix or join the class action. I'll post another update when I get final pricing from the dealer.
#1779 of 2218 Re: Update 1: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [bobbytrav2002]
Sep 10, 2010 (10:58 am)
" I will then make my decision to fix or join the class action. "
I don't think it's an either/or question. Even if you fix it, you should try to join the suit to recover any repair costs.
I wonder if anyone has received a response from the law firm promoting the suit. I filled out the website form in early August and haven't heard anything from them.
#1780 of 2218 Re: Update 1: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [old_red]
Sep 10, 2010 (1:44 pm)
I registered on the class action lawsuit website at www.honda-lawsuit.com . It took awhile but I finally got a response requesting that I fax them a copy of the service estimate with the Honda Dealerships comments on them. Sent those off last week. I am sure they are a bit behind as I am hearing of more and more A/C systems failing everyday. I have made a point to stop every CRV owner I see in Palm Springs, it's the same story, a $2000 repair. I then give them a copy of the press release on the lawsuit and the online address to register. Honda either doesn't have a clue or does not care how angry their customers are.
#1781 of 2218 Re: bad compressor CR-V [lzc]
Sep 10, 2010 (10:04 pm)
If they would have done that for me I too would have been a customer for life. But my 3rd one failed after a few years and they apparently don't care if I buy another Honda or not.
#1783 of 2218 Update 2: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875
Sep 12, 2010 (7:44 am)
I got a call from the my Honda dealer. With the combined % discount from Honda America and the dealer's lowered from retail pricing my cost went from $1875 to $827. Not bad for a 10 minute phone call to Honda. I may still join the suit to try and recover more of my cost because this does not appear to be an isolated issue after reading many similar experiences here on Edmunds.com. But who knows when the class action will be settled though. It could take years.
If you want it fixed and get a major discount from Honda my advice would be:
- Call Honda America customer service and get a case ID #. (800) 999-1009
- Case manager will call you back within day or two. Be ready with your information and be civil and nice on the phone but stick to the business of getting your costs to fix drastically lowered. Explain that you like Honda and want to stick with them but this repair is really costly, unexpected and all you want is to get a fair resolve. Ask for warranty dealer pricing and at least a 25-30% discount on top of that direct from Honda. Honda does treat every case different in the fact of looking at factors such as if you service the car at the dealer, miles on the car, year and what part of the US you live in as far as extreme heat. But the main thing is seeing if you are loyal to the brand as a customer. They like that and will try to help you if you are.
- If you agree with the initial discount, the dealer will call you with the final pricing the next day and you can then decide to fix or not. I believe they will also give you a few weeks at minimum to think about it.
Good luck. A phone call could save you $1000 like it did for me.
#1784 of 2218 Re: Update 2: My 2002 Honda CR-V's AC Compressor shot (86k miles) $1875 [bobbytrav2002]
by Stever@Edmunds HOST
Sep 14, 2010 (12:05 am)
But who knows when the class action will be settled though. It could take years.
And at the end of all that you may get a coupon . (MSNBC).