Last post on May 13, 2013 at 5:50 AM
You are in the Honda CR-V
What is this discussion about?
Honda CR-V, Heating / Cooling, SUV
#1687 of 2155 Re: 2007 CR-V No A/C...Honda has on Back Order [jim442]
Aug 10, 2010 (4:17 pm)
I feel your pain and believe Honda's reputation is at stake now. I owned other Honda cars and until I got this lemon a 2007 CR-V, I and several family members would have sworn by the company for quality and support. The 2007 CR-V A/C compressor stopped blowing cool air in Wyoming while heading to Seatle from Dallas with several others in 3 cars to connect on an Alaskan cruise. It made it 900 miles before catostrophic failure and the compressor pulley assembly froze ( A/C clutch should not have engaged because it stopped 900 miles earlier and I tuned the A/C buttons off) and while driving from Seattle to Dallas the pully froze and the serpantine belt stopped moving. Honda should have redesigned and used dual belts given the previous compressor issues on past models .
So at 4PM on Friday August 6, 2010 in Pendelton Oregon I learned why consumers should be wary of buying a product from Honda. Honda and their support network simply do not support their cars or customers. Honda as I have read has known this to be a major problem yet fail to have parts available n the logistics centers with the knowledge of large MTBF ratios on the A/C condensor since 02. My dealer in McKinney Honda in McKinney, Texas said they had lot's of compressor problems in their shop. They tried to help remotely as Honda Roadside service (who said they would call back but never did) left me stranded in Umatilla Oregon (27 miles or so from the next Honda dealer in Pendelton OR.) We got another towing service.
The dealers only fault here is that they represent this product. They should advise customers away from the CR-V and tell Honda they won't stock them. I had an 05 Pilot that ran forever without problems. Family member and myself will probably never buy another Honda given the way this service issue was handled and from what I have read. No one wants to be stranded with a car that cannot be repaired immediately or within reason. My brother-in-law driving in the caravan said now he will trade his Honda in and not buy another Honda/Acura product because he witnessed if traveling you are left holding the bag when their product fails.
I got back to Dallas squeezing my girls and I into the other 2 cars in the caravan with many of our pices of luggage in a car some 1400 plus miles away unrepairable because Honda does not have the parts. Dealer in Pendelton tells me they he put the request as critical to Honda. Does anyone think Honda cares? Honda district reps authorized to cover half of the repair. And not considering I now have to fly to Portland or Boise get a one way rental to get the car when repaired and pay again the same hotels to return home.
I'd tell people to take their bills to small claims, but given the number of complaints, the judge would probably force us to settle via a class action.
#1688 of 2155 want to see some hard statistics
Aug 11, 2010 (8:51 am)
Right.... a dealer is going to refuse to stock the #1 selling midsized CUV in the US and the 3rd best selling vehcile on their lot, which probably also has a higher margin than the 2 vehciles in front of it in sales.
I do agree that if this is a common failure, Honda needs to have the parts available. thsi may be a result of the economic times and Honda keeping invetories lean.
I must admit that until I see some hard facts in terms of AC failures on CRV's vs. competitors and the industry as a whole, I'll remain skeptical.
For example, if thsi problem was so widespread, there would be a negative mark in the Consumers Reports survery. There is not.
I think you have to keep in mind that this has been the top selling SUV's over hte last few years so there's a lot of them out there. Whenever soemone has a failure, it's common these days ot complain about it online. Most people don't go online ot tell everyone they didn't have a problem.
#1689 of 2155 Re: want to see some hard statistics [motoguy128]
Aug 11, 2010 (9:23 am)
I've been following this for a while and do wonder why if there is no problem why would their be a shortage of parts? Could understand if it was a part for an old car where parts may not be readily available but that isn't the case. Lean times or not a manufacturer need to ensure they have sufficient parts on hand and from the sound of things there must be a problem, otherwise why would there be a shortage of parts on something that is not considered a special order item.
#1690 of 2155 Re: want to see some hard statistics [alamocity]
Aug 11, 2010 (9:39 am)
When I checked with my old store last week the main parts guy told me that they had sold ZERO compressors for 2007 CRVS and had warrantied none.
This problem is being hugely overblown in forums like this but that happens all of the time.
Aug 11, 2010 (9:40 am)
I stand partially corrected:
In Consumers Reports, 02-04 model years, '04 in particular show higher than averag enumber of complaints abotu the climate control system. The complaints drop off in hte '06-current model years.
Also, the complaints drive system (AWD system?) on '05-07 models are higher than average. I wonder if this is related to lack of maintenance on the rear differential, rather than failures. Sicne there was no engineering change after '07, I suspect the problem is related to not servicing the rear diff at all or not soon enouhg. Once drivers get to 50k miles or more, they get noises, and take it to the dealer.
Finally there are a few low marks on the fuel system in '02 -'04 models. Overall the marks are excellent and it earns their highest reliability rating.
Their surveys do not differentiate between failures and complaints or problems that were ocrrected and are somewhat subjective.
In comparison, the Subaru Forester has some bad marks for the drivetrain prior to '03. The RAV4 is about the same. The Rogue has a few bad marks and the Santa Fe also has some bad marks. No car has perfect marks. Each has a few weak spots on older models.
The CRV clearly has some climate sytem issues in '02-04 models, but other vehciles have similar issues ot address.
#1692 of 2155 Re: Consumers Reports [motoguy128]
Aug 11, 2010 (9:53 am)
It's amazing how CR can give a red dot for a catagory yet the next year, they will give it a lower rating when NOTHING CHANGED between those two years.
#1693 of 2155 Re: want to see some hard statistics [isellhondas]
Aug 11, 2010 (2:40 pm)
That may be true however I find it odd that if there was not some sort of problem the parts should be available readily without having to wait two or three weeks.
#1694 of 2155 Re: want to see some hard statistics [motoguy128]
Aug 11, 2010 (3:00 pm)
Motoguy you sound like a lawyer for the manufacturer "I want to see some hard statistics"; Remember Camry was once the number 1 selling car until recently and Toyota's problems with it. So I don't care how popular the brand is. Brand deterioration starts with ignoring consumer complaints. Toyota fell out of the number 1 automaker spot because they failed to fix known problems. Albeit there problem caused deaths. Yes it is common to complain online and yes there can be some emotion to it, but the details in the complaints given are showing these instances to have both merit and credibility.
Let's examine the facts, cars less than 3 years old should not have so many problems pointing to a particular component, in this case the A/C compressor since 2002. If you do look at google you will see many have a problem with this (why are there at least 1100 entries); When the dealers tell you they have a problem and cannot get the parts, I don't need hard statistics when hard facts suggests there is a problem. My dealer had 4 A/C compressors go out last week in high heat in Texas. I have a degree in mathmatical economics and very familiar with statistics, so yes unless their is an appropriate sample etc. one can stand behind or lie with statistics, one can work these stats to their advantage (If you like, there was a book I was required to read in my Economic studies called Lying with Statistics). Let's just say the MTBF on these units are high and failure rates probably exceeded planned by Honda and the require inventory of parts are being exhausted at a greater rate than supply in the supply chain (In layman terms my dealers are calling around every where to try to get these Honda certified parts and the car broke down on August 6th: That kind of tells me something is wrong ; lawyers are hovering to file a class action and I suspect one will be filed.... so I guess Consumer Reports has this one wrong, and I can tell you from experience having owned other Honda products, the CR-V has cost me more in such a short time of ownership than my Pilot or past accords.
#1695 of 2155 Re: want to see some hard statistics [alamocity]
Aug 11, 2010 (5:31 pm)
According to our store there isn't "some sort of problem" but I agree, parts should be available.
#1696 of 2155 Re: want to see some hard statistics [alamocity]
Aug 11, 2010 (6:33 pm)
There may not be a shortage of parts. Most businesses run on what's called 'Just In Time' business model, which means that unless there is a common problem (air filters, oil filters and the like) they do not keep them on hand as storage space for so many vehicles would be very expensive. Therefore, they order parts from main warehouses or clearing houses.