2155 messages,
Last post on May 13, 2013 at 5:50 AM
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Honda CR-V, Heating / Cooling, SUV
#1498 of 2155 Re: Oh by the way... [isellhondas]
by macawpa
Jul 16, 2010 (12:10 pm)
We are not talking merely one component failure here. We are talking about one or more component failure(s) I believe in most if not all instances that results in the entire AC System having to be replaced.
I for one, had no serious complaint about compressor failure at 68,000 miles on my CRV. I also told my Service Advisor that if the problem went no further, proceed with compressor replacement. I was called back and told metal shavings were in entire AC system, all having to be replaced at a cost of $4,500 to which I said 'No'. Enough said?
I had to take up the fight with Honda America. I will have had my car in the shop for 12 days (update - won't be done until Monday now). I was offered no loaner or courtesy car. Service Advisor at the dealer told me there is no Service Bulletin which is wrong whether they lied or did not know as there is. I work for a company that imports products from our factory in Japan for resale to a ginormous customer here in the U.S. Have we encountered defective components? - yes. Have we corrected problem immediately upon recognition at no cost to the customer? - yes. Is that being done here? - no. The posts date back to at least 2007. Honda America did take care of me with this car and instance of issue to my satisfaction. I had hoped to keep this CRV for several years yet but now will always fear reoccurence of issue and will likely sell within a year or two.
#1499 of 2155 Re: Oh by the way... [macawpa]
by isellhondas
Jul 16, 2010 (12:33 pm)
I don't blame you for being unhappy. I would be too although 4500.00 sounds absoultly NUTS for a repair like that.
Wnen ANY A/C compressor fails internally, metal fragments can go through thje system. I don't think the entire system would need to be replaced but as a precaution they probably don't want to take the chance.
I remember back when I ran a large shop, it seemed that every time I tried to save a customer money it would backfire and I would end up eating a job.
shops get hardened in that manner. People don'[t remember that the shop tried to save them money. Thye just know the job went bad.
I don't know...I don't know that I would call an A/C compressor that lasted 68,000 miles as being "defective".
#1500 of 2155 Re: Oh by the way... [isellhondas]
by macawpa
Jul 16, 2010 (12:43 pm)
Simply the failure of the component is not my issue. It is the symptom of the failure - metal shavings contaminating the whole A/C system resulting in exhorbitant repair bill. I saw the shavings myself within line and filter. I have encountered previous instances of simple compressor failure with no extenuating symptoms and proceeded with repair at a reasonable cost.
Thanks WZLY99 for posting Service Bulletin Link !
#1501 of 2155 Re: Oh by the way... [isellhondas]
by steve_ HOST
Jul 16, 2010 (12:51 pm)
Oh c'mon Isell. 68,000 miles is barely broken in for any car component. This isn't the 60's anymore when we all dumped cars when they turned three years old.
#1502 of 2155 Re: Oh by the way... [macawpa]
by isellhondas
Jul 16, 2010 (2:12 pm)
My point was that when an A/C compressor fails internally it'll blow metal particles throughout the system. This is true of ANY car or even a home unit.
If it just loses a bearing or quits pumping this probably won't happen.
I just don't believe the enrire system would need to be replaced.
#1503 of 2155 Re: Oh by the way... [steve_]
by isellhondas
Jul 16, 2010 (2:11 pm)
Steve, I believe it's matter of averages.
Let's suppose the AVERAGE A/c compressor is good for 140,000 miles.
Some will fail at 250,000 miles and on the other end, a few may fail at 65,000 miles.
It's just life, luck and the hand we are dealt.
If a person drives 300,000 miles and never replaces a compressor, they don't come here and express their happiness but when it fails before they think it should then it becomes a real problem and a "defective" part.
Hondas aren't unique to this problem. this can happen to any car that has air conditioning.
And, you're right. In the 60's most cars were shot around 80,000 miles but people expected them to be. Now, we expect our cars to last forever!
#1504 of 2155 Re: Oh by the way... [isellhondas]
by steve_ HOST
Jul 16, 2010 (2:41 pm)
Let's suppose the AVERAGE A/c compressor is good for 140,000 miles.
Don't say that - I just rolled over 141k on my van and the hot weather really isn't here yet.
#1505 of 2155 Re: Oh by the way... [steve_]
by isellhondas
Jul 16, 2010 (3:05 pm)
OK, let's make that 240,000 miles!
#1506 of 2155 Re: Oh by the way... [isellhondas]
by berri
Jul 16, 2010 (7:46 pm)
"Let's suppose the AVERAGE A/c compressor is good for 140,000 miles.
Some will fail at 250,000 miles and on the other end, a few may fail at 65,000 miles.
It's just life, luck and the hand we are dealt."
In today's ISO world of quality control, that by definition would be a bad design. It is not the 60's and quality should be much more consistent than that. In fact +/- 10% is generally no longer considered anywhere near "acceptable quality" in today's manufacturing world.
#1507 of 2155 Re: Oh by the way... [berri]
by tidester
Jul 16, 2010 (8:41 pm)
In fact +/- 10% is generally no longer considered anywhere near "acceptable quality" in today's manufacturing world.
The problem is that the amount of use, abuse and driver habits impose +/- 50% or more on wear and tear characteristics. Theoretically, I suppose you could get to +/- 10% in the real world but I don't think most would be willing to pay the price.
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