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SUVs Honda CR-V Honda CR-V AC Compressor Problems
1372 messages, Last post on Nov 20, 2009 at 8:13 PM
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I posted a month ago about our compressor blowing at the end of August. Since then I've had it diagnosed through a Honda dealership (at the beginning of September) and after about 12 calls (2-3 per week since then) to Josh at American Honda, I finally found out that they are willing to pay $1600 of the $4800 bill it will cost me to fix my compressor. That's still $3200! I started the case mid September, Josh went on vacation, finally got back to me to say he'd call me the following week, he did, and then the last I heard from him was to say, "we hope your repairs go well". He didn't tell me how much they would cover, and after I called back for 3 weeks straight, I finally got the information from a woman named Lindsay, who was very helpful. Only problem now is that I've got a choice to spend $3200 to fix it, which clearly the owner of a $12,000 car doesn't have 3 grand lying around. I then called Honda Care, where we had a warranty through the end of May and was met with an incredibly rude, unhelpful guy named "Don", who argued with me, accused me of "being too busy to call back in August when this problem happened" and then said he didn't have a manager and there was no one else for me to speak to. Interestingly enough, I called back and spoke with a really nice guy named Mario, who surprise surprise... connected me to his manager, Dave Ferger. Dave was very nice, but said he is unable to help in any way and that we are way too far out of our warranty to offer any assistance. So now I'm here with a potential $3600 bill (after American Honda's "goodwill assistance of $1600) and a line of really rude employees. I am shocked at the level of customer service we've received through this trouble shooting process!! They were all smiles and friendly and confident in their "reliable" cars up until I have a problem and now they're leaving me high and dry. Honda, there are hundreds and hundreds of CR-V customers who are incredibly disappointed in your lack of good will and customer service and I will not buy a Honda again unless I am helped with this issue. This is despicable as a company and you should be ashamed of yourselves. 
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I am in the process of drafting an email to Tetsuo Iwamura, American Honda's CEO and Honda's CEO Takanobu Ito to inform them of my extreme dissatisfaction with their handling of the '03-'05 CR-V compressor problem. I'll let you know if I get anywhere. If I don't, I'll be happy to pass their email address along so we can show them how many people are actually having this problem. 
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2003 crv 200,000miles, changed the compressor 3x already, last time was worse, had to change all A/C system, mechanics told me that metal shrapnel all over the system, now using a/c sparingly... noted the weird sound started to creep back... just waiting to dump this car....
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Replying to: hondaacstinks (Nov 02, 2009 4:08 pm) If you have the physical addresses it might have more impact if it comes to a mass mailing. |
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Does the 2009 CR-V have any problems ? How is the compressor on the 2009 ? Is the 2009 compressor the same as used in the earlier CR-V's ?
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Replying to: markayo1 (Nov 19, 2009 5:02 pm) |
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Replying to: markayo1 (Nov 19, 2009 5:02 pm)
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Replying to: moneypit6 (Nov 20, 2009 9:04 am) |
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