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SUVs Honda CR-V Honda CR-V AC Compressor Problems
1373 messages, Last post on Nov 30, 2009 at 9:46 AM
You are in the Honda CR-V Forum. Your Hosts are steve_ & tidester
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Replying to: shima1 (Oct 23, 2009 3:42 pm) |
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Replying to: steve_ (Sep 21, 2009 9:52 am)
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Replying to: cinglemom (Oct 24, 2009 1:16 pm) Most lemon law lawyers, if they see your vehicle as a true lemon, will take on your case for free, and then manufacturer pays the lawyer's fees if you win. And since lawyers are in the business of making money, they make sure you have a solid case before they take you on. Your state lemon law defines what is a lemon and what is not. If you have lemon, contact a lemon law attorney and they will take on your case. No out of pocket expense for you. |
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My 2005 CR-V had the "Black Death" issue last May of 08. That seemed odd enough to me that a compressor would go that soon in such a "reliable" car. My whole family owns Hondas. The dealer told me that it would cost 3200 to fix it. That my compressor "exploded" (lol, I am not an idiot, unfortunately for him). I immediately took it to my personal mechanic, who showed me the locked springs inside the compressor, and said it was indeed "odd" to see an AC failure that soon. After he fixed it up for 1300. I got a call from the Honda serviceman offering to maybe "work something out". Well, with a small child. I could not afford to bargain for AC in May in South Florida, so he was a tad too late. I did not know, until my compressor went out AGAIN today, that there was this issue and was known. I have contacted Honda America, who were no help at all, and the dealer wanted to charge me 105.00 to diagnose it, and I would not be charged if I fixed it there. Hmmm. Honda America says they will only take estimates from Honda dealers and not other STATE LICENSED mechanic. Sounds very fishy to me!! I am now out AC (driving 40 miles to work at the tail end of the flu), and who knows how much money next. They are not willing to pay for it all they said already, and they hadn't even gotten a quote. I feel like I need to do something! I am so angered that they would just brush it under the rug like that. There are SO many people out here that have the same trouble. I have signed the lawsuit petition, but not sure what to do next. I know it's October, but it's HOT here in FL!!! Any ideas?? At this point, I am DEFINITELY not buying another Honda!!!! Never thought I'd say that, but I can't afford to replace this thing every year, and neither should I!!
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Replying to: beesquared (Oct 28, 2009 9:26 am) moneypit6
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Replying to: moneypit6 (Oct 28, 2009 10:42 am) 
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| Spectra makes a compressor that supposedly dosn't have the flaw but I couldn't find anyone to install it. | |
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I posted a month ago about our compressor blowing at the end of August. Since then I've had it diagnosed through a Honda dealership (at the beginning of September) and after about 12 calls (2-3 per week since then) to Josh at American Honda, I finally found out that they are willing to pay $1600 of the $4800 bill it will cost me to fix my compressor. That's still $3200! I started the case mid September, Josh went on vacation, finally got back to me to say he'd call me the following week, he did, and then the last I heard from him was to say, "we hope your repairs go well". He didn't tell me how much they would cover, and after I called back for 3 weeks straight, I finally got the information from a woman named Lindsay, who was very helpful. Only problem now is that I've got a choice to spend $3200 to fix it, which clearly the owner of a $12,000 car doesn't have 3 grand lying around. I then called Honda Care, where we had a warranty through the end of May and was met with an incredibly rude, unhelpful guy named "Don", who argued with me, accused me of "being too busy to call back in August when this problem happened" and then said he didn't have a manager and there was no one else for me to speak to. Interestingly enough, I called back and spoke with a really nice guy named Mario, who surprise surprise... connected me to his manager, Dave Ferger. Dave was very nice, but said he is unable to help in any way and that we are way too far out of our warranty to offer any assistance. So now I'm here with a potential $3600 bill (after American Honda's "goodwill assistance of $1600) and a line of really rude employees. I am shocked at the level of customer service we've received through this trouble shooting process!! They were all smiles and friendly and confident in their "reliable" cars up until I have a problem and now they're leaving me high and dry. Honda, there are hundreds and hundreds of CR-V customers who are incredibly disappointed in your lack of good will and customer service and I will not buy a Honda again unless I am helped with this issue. This is despicable as a company and you should be ashamed of yourselves. 
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I am in the process of drafting an email to Tetsuo Iwamura, American Honda's CEO and Honda's CEO Takanobu Ito to inform them of my extreme dissatisfaction with their handling of the '03-'05 CR-V compressor problem. I'll let you know if I get anywhere. If I don't, I'll be happy to pass their email address along so we can show them how many people are actually having this problem. 
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2003 crv 200,000miles, changed the compressor 3x already, last time was worse, had to change all A/C system, mechanics told me that metal shrapnel all over the system, now using a/c sparingly... noted the weird sound started to creep back... just waiting to dump this car....
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