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Honda CR-V AC Compressor Problems

1373 messages,  Last post on Nov 30, 2009 at 9:46 AM

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#1078 of 1373 A/C failure and Honda USA by pghjohnk May 08, 2009 (12:04 pm)
I appreciate all the posts in this forum. I stumbled across this forum while searching for after market parts when I found my A/C had quit on me 2 weeks ago. I was quoted a price of $2700 to replace the whole system. After reading a number of posts here, I called Honda USA and received a case number. When I finally talked to a rep. I explained that this was my 4th Honda purchase since 1984, that my CR-V only had 75,000 miles and that I had read about numerous compressor problems on this site. After about a week I received a call from my dealership. The offer of $750 I felt was fair, especially in these times. I owe all you good folks a big Thank You since I would have had no idea how to frame my case without your words of advice. I would strongly recommend those who have future problems to contact Honda USA and to be patient. I feel I was treated fairly and even received a follow-up car from the Honda rep asking me if I had been treated well by my dealership. Again Thank You! Replies to this message: berri (May 08, 2009 6:43 pm) jpettibone (May 08, 2009 7:57 pm)
#1079 of 1373 Re: A/C failure @ 82k miles [jpettibone] by jpettibone May 08, 2009 (2:55 pm)
Replying to: jpettibone (May 07, 2009 8:24 pm) Well, the point is now moot, because we bought a 4 cyl. Toyota Highlander today. We got a very good trade on on an a/c less CRV- more than honda was willing to give, and the hit that we took was far less than the cost to repair. The Toyota dealer was quite familiar with this problem with CRVs and knew exactly what had happened as soon as he drove it.   I might have been able to get over paying $3800 to fix the air if it was not for how Honda handled our case. To offer to assist people with 75k miles but not 85k on a non-wear item is simply arbitrary and designed to cut their losses. In addition, our case manager still has not called me since thursday two weeks ago, and our dealer claims that their service manager is out of town and there is no one else who can assist us. He does not return my calls, and honestly, what he says when I call him and catch him in his office is difficult to understand.   I owned a 04 crv ex and a 06 accord ex-l. I did all my service at the dealer for both cars. I convinced two siblings to buy the new CRV. I somehow managed to buy just about the only lemon that Honda sells, and Honda was unwilling to help. I might buy a different type of honda again, but I won't buy a CRV, and I won't be going back to that dealer to service our other honda. They saved themselves $2500 in repair costs, and cost themselves a customer. And, I'll always have a bad thing to say when people mention Honda. I hope it was worth it.   I really liked my CR-V too...it's a shame it had to come to this.
#1080 of 1373 Re: A/C failure and Honda USA [pghjohnk] by berri May 08, 2009 (6:43 pm)
Replying to: pghjohnk (May 08, 2009 12:04 pm) The offer of $750 I felt was fair   It beats nothing, but with what Honda charges for parts and service they still probably made a nice profit off you thanks to their apparantly deficient design.
#1081 of 1373 Re: A/C failure and Honda USA [pghjohnk] by jpettibone May 08, 2009 (7:57 pm)
Replying to: pghjohnk (May 08, 2009 12:04 pm) It's an acceptable offer. I would have taken that if they had offered it to me, driven it for one more year, and then sold it. There are simply too many owners that have had this happen to them a second time, and I doubt you get much help at that point.   One other aside- My sister-in-law's father owns two CR-Vs, a 2002 and a 2006, and he had the complete implosion happen to his 2002, but he did not realize it was a widespread issue. He bought the parts and had a friend install them for free, but he also was offered no assistance. He said he should have been suspicious when the dealer had all the required parts in stock. Indeed.
#1082 of 1373 a/c problems, honda crv by devoist May 10, 2009 (5:11 pm)
a/c internally exploded, add me to long list of compressor failure issue. had local, (if you call local 2hrs. away) dealership check it out $2,800 to fix. my proplem with this whole issue of inferior a/c in crv is they want really admit they have problem. local dealership would not help had to get case # then they came back with price to fix it of $1,700 like they are doing me big favor. my entire family owns hondas my father 2, sister 1, one of my brothers owns 2, one of my brothers 1, and i own 3, a grand total of 9 in family. yet local dealership or american honda will not take care of faulty compressor problem so much for honda loyalty i guess. even though my honda has a little over 75,000 miles, i still feel like they should take care of bill,just purchased $32,000 accord from this dealership. doe's anyone have any idea how much of bill local dealer usually takes care of. and where do you go after seemingly exhausting every possible avenue to get help with this issue. would it do any good to write letter to american honda and does any one have an address for america honda corporate where said letter may get read. very disgruntled (maybe former) honda owner Replies to this message: vdoepker (May 10, 2009 5:47 pm)
#1083 of 1373 Re: a/c problems, honda crv [devoist] by vdoepker May 10, 2009 (5:47 pm)
Replying to: devoist (May 10, 2009 5:11 pm) Devoist - I had a somewhat similar situation to you. Compressor exploded, took it into dealership, got quote that was higher than the testicles on a giraffe, I was cranked off, called Honda America, got cold shoulder from their 800 number, got more cranked off, found this thread, cooled down for a couple days (not by running the non-functioning AC!), and then called the dealership back and got the problem properly dealt with after a second conversation with their service manager.   For me the winning conversation went like this: Me - "I just called Honda America to discuss the AC failure of my CRV you looked at earlier this week. As a longtime customer of your dealership who has purchased more than one car here and a regular maintenance customer I am asking your help to 'go to bat' on this issue with Honda America and to be my advocate in my conversation with them. I'd like to setup a call later this week to discuss my AC failure with them and include you."   Dealership (I am not making this up) - "Oh, what a coincidence. I have our rep from Honda American in the shop here today. Let me go ask her about your request and see what she says."   Dealership after a 5 minute wait - "Good news! Honda has agreed to pickup the majority of the repair cost. Sorry for the confusion with your call in to their 800 number earlier. When can you bring your 03 CRV into the shop?"   The moral of my story was that I had to try multiple times at the dealership, I seemed to get different answers depending on who was involved when it came to Honda America, and in the end I was able to get the whole mess fixed for less than $400.
#1084 of 1373 a/c problems crv by devoist May 10, 2009 (5:59 pm)
have not called back honda dealership since talking to regional rep. will call back tommorrow first thing to see if i can talk with someone else there you would think that between the cars me and my family have bought there plus the people we have sent there they could do better than $1,700. let you know what happens later thanks for the encouragement.
#1085 of 1373 a/c problems 02 CRV @ 81k by vectorman1 May 11, 2009 (7:23 pm)
Great site. Compressor locked up. Didn't think it was right with just 81k. I have own many other Hondas with no major problems. I found this problem confusing until I read most the posts at this site. Tomorrow I'll call the 800 number, then file my complaints with  http://www-odi.nhtsa.dot.gov/ivoq/index.cfm and http://www.honda-lawsuit.com/ I'll also talk with my local dealer Service Manager and see what happens. They quoted me $3000 to fix yesterday. Replies to this message: vectorman1 (May 14, 2009 1:48 pm) jpettibone (May 14, 2009 2:41 pm)
#1086 of 1373 Re: a/c problem second time [erskine74] by mberson1 May 13, 2009 (9:30 am)
Replying to: erskine74 (Aug 06, 2008 1:11 pm) The AC in my 2004 CRV went out with 70,000 miles. Contacted Honda as this seems to be an ongoing issue. Dealer quoted me $2,400 for the fix. Honda offered to pay 50% of that sum as a "charitable"contribution or something like that. Now, the question is where do I get $1,200? I must have AC due to a ongoing medical condition. Honda is escalating it internally. I'm not holding my breath though. Replies to this message: letsgopens (May 14, 2009 5:20 am) mberson1 (May 14, 2009 3:51 pm)
#1087 of 1373 Re: a/c problem second time [mberson1] by letsgopens May 14, 2009 (5:20 am)
Replying to: mberson1 (May 13, 2009 9:30 am) I am right there with you. My 2002 CR-V EX is at my local Honda dealer this morning awaiting the $100 diagnostic for exactly the same issue: We heard a bang from under the hood, then the A/C immediately stopped working. This group string is extremely helpful. I am going to follow the good advice listed here and work with their service manager for something: a reduction, goodwill offer, etc, etc. I really really love the car, and so does my wife. To keep things in perspective, we've owned two hondas for a combined 10 years, and this is literally the only repair job we've ever had to do. Everything else was normal maintenance. Everything. That being said, it's probably wise to start shopping for an 05+. Sounds like the compressors on those are from a different manufacturer, and have a design improvement. Like most everyone else, though, we're a product of the current economy, and are living on a shoestring budget till things get better. Basically, a trade-in is out of the question right now. Hopefully this repair will last us till then. I will definitely ask about this repair job's warranty.

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