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Honda CR-V AC Compressor Problems

1372 messages,  Last post on Nov 20, 2009 at 8:13 PM

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What is this discussion about? Honda CR-V, Heating / Cooling, SUV

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#1013 of 1372 Honda America Denied My Initial Request for Help w/ AC Compressor by vdoepker Sep 22, 2008 (5:24 pm)
Replying to: kpooldzine (Sep 14, 2008 2:23 am) Had the AC compressor on my 2003 CRV (VIN starts with SHS) literally explode this weekend while driving. Showered the under-hood area with bits of metal and compressor oil everywhere.   Took the car to the dealership and was quoted $1400 to replace the compressor and all related bits. I found this thread and called Honda America at the number on their website and the representative point-blank stated that there was no known problems with the AC compressors on my particular CRV model and that Honda America would not help me out with the repair. I pressed on and told him about this thread on Edmonds and he still persisted that there was no problems with the compressor.   I'm kind of at a loss here....should I swallow the $1400 at the stealership and then follow-up with a letter to Honda America? This is our second Honda...I'd really like to make it three, but this is a distinctly un-Honda'ish move IMHO. Replies to this message: madams1 (Sep 24, 2008 10:04 am) vdoepker (Sep 25, 2008 5:18 pm) dr99sax (Sep 29, 2008 3:11 pm)
#1014 of 1372 Re: Honda America Denied My Initial Request for Help w/ AC Compressor [vdoepker] by madams1 Sep 24, 2008 (10:04 am)
Replying to: vdoepker (Sep 22, 2008 5:24 pm) Sorry to hear this. What was the mileage on your CRV? From what I can tell, Honda is asking for the VIN numbers and will help on some and not on others. Also, mileage and loyalty play into the equation.
#1015 of 1372 Re: Honda America Denied My Initial Request for Help w/ AC Compressor [vdoepker] by vdoepker Sep 25, 2008 (5:18 pm)
Replying to: vdoepker (Sep 22, 2008 5:24 pm) An update on my AC compressor problems:   The day after posting here I called back into the dealership and talked to the service manager again (the same dude that quoted me $1400 to fix it the day before.) In a nutshell, I told him that I wanted him to approach Honda America on my behalf and try again for reimburstment for the repair. Wasn't demanding, just firmly confident about it.   Long story made short....he puts me on hold for a couple minutes after asking a couple of questions and me mentioning this forum, comes back on the line and cheerfully says, "...geeee, you lucked out because my Honda representative is in the shop today and is standing right here. She'll split it 70/30 with you. When you can bring the car in?" Giddy up.   Then the Honda rep wanted the details about my call to the HondaCare phone number where I was told that they wouldn't help out with AC repair. She seemed genuinely concerned that I had been told incorrect information.   Just got the truck back this evening after two days in the shop....$1400 turned into total out of pocket of $300 and some change.   Thank you for doing the right thing Honda. This is my family's second Honda and we'll most likely be going for three next year.   PS: The CRV had almost 104k on the odometer.

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