Last post on Dec 03, 2013 at 9:42 AM
You are in the Honda CR-V
What is this discussion about?
Honda CR-V, Heating / Cooling, SUV
#1002 of 2218 Absolutely ABSURD.
Sep 10, 2008 (3:49 pm)
This forum was a godsend for us last July 2007 when this issue arose for us with a brand new baby at home. We used the 1-800 number and we paid for the parts and the dealer paid for the labor for our 2001 Honda CR-V with the same compressor issues everyone else is mentioning.
Here we are just over a year later, and it happened again TONIGHT! I am BEYOND pissed off at this point as tomorrow I get to go back to the dealer who thought I was making this stuff up last year to have them run the diagnostics AGAIN to tell me what I already know, and then have to wait a few days for Honda America to work with them. I can't believe this, I know parts go bad, but it's been a freakin' year????
Sep 11, 2008 (9:43 am)
This past weekend I noticed that my a/c was not putting out any cold air. First thought of course is it needs recharging. My boyfriend bought a can of 134 with a gauge on it, and when he tried refilling the a/c, the gauge read "high pressure". So I made an appointment with my dealer, but in the meantime, googled the issue and found this forum. I am so glad I did.
On Tuesday I called and explained the situation (calmly and in a friendly manner), received a case # and was told to call back as soon as I had the diagnosis and estimate from the dealer. I was told that having been the buyer of EIGHT Hondas over 30 years and that I have the majority of my maintenance, etc., completed by the local dealers, would be in my favor.
I took the car in today. Indeed it was the compressor and the reason for the failure was not external, but INTERNAL ELECTRICAL FAILURE. I called American Honda at 9:15 a.m., gave them all the info and was told I would receive a call within a couple of days. That if I had not received one by Monday, to please call them back.
It's 1:35 p.m. and I just got off the phone with the Regional Case Manager. Due to the mileage on my car (108,000) and the basic life expectancy of an A/C compressor (120,000 miles), their offer was to pay for all the parts and materials, and I would pay for the labor. I more than happily accepted. The initial overall cost is $1273.37; I'll be paying $368, which is a savings of 71%. Would I have liked them to pay more? Sure, but I'm not greedy and am grateful to have found a solution and have it work out for me. I was also told it will be a new compressor; however, also based on what I have read here I will specifically question whether it is truely new or rebuilt, and get some sort of additional guarantee in writing.
My car will be ready around 5 p.m. Thank you so much to those who posted.
The number to call is 1-800-999-1009. Have your VIN number handy, know how many Hondas you have purchased, where you get them serviced. Be nice, be friendly. Honey will catch more flies than vinegar.
Sep 11, 2008 (1:53 pm)
Wow, you got a quicker response than I did. I am still waiting for a call back from the case manager. I'm hoping to hear back tomorrow.
(I realize I got my info reversed above... we too paid for labor, American Honda paid for parts last year for us.)
When I took it to the dealer this morning (same dealer we've always gone to), they still feigned ignorance when I told them of this website and the issues. I reminded them that they replaced the same exact part last year for us and their response was that it was past 12 months so not covered under warranty (I checked.. It's been exactly 13 months...big whoop) So for a part that should last 120K miles, it lasted all of 11K miles and 13 months?
Hopefully will hear from the case manager tomorrow. I have no problem with honey versus vinegar, but on the same token, I'll be darned if I'm paying anything this time. I'm to the point I'd rather get another non-Honda vehicle if they can't stand by a part for 13 months.
Sep 14, 2008 (2:23 am)
I have read about the experiences that some are having. It seems that most are blaming this on bad compressors ? When I found out about my a/c experiencing "Black Death" it was via my mechanic that has done service on my CR-V for the past few years. My a/c was blowing hot air, and my wife was driving it when it started she said that she had heard a noise before it began blowing hot air. He serviced the a/c removing air and moisture from the system and then recharging it, only to find out it was blowing hot air still, it didn't make any noise after the intial noise my wife heard. We all know the costs etc. The problem is something that Honda is very aware of but has not made it public. It isn't a bad compressor, more so it is where the compressor is located, there is no airflow where it is and it is in one of the hottest places it could be under the hood. Thus the problem with it happening in some cases more than once. Seems Honda has known of this for some time now. The CR-V generation 3 has a vented pan that allows air flow around the a/c compressor so I have been told.