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Chevrolet Impala Warranty & Extended Warranty

47 messages,  Last post on Mar 25, 2008 at 8:53 AM

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#32 of 47 Re: 2006 Impala warranty [dispencer1] by jaxs1 Oct 22, 2006 (11:09 am)
Replying to: dispencer1 (Jun 17, 2006 6:23 pm) I wouldn't be surprised if the service departments greatly exaggerate the price and and maybe even the extent of the repairs when they write up your copy of the invoice. When you look at the high dollar amount you have "saved" by buying the extended warranty, you will tell others about it and buy another warranty from them the next time you buy a car.   A marketing technique.   Car dealerships certainly have done and still do worse things than this, so it is not that unlikely.   They can write any amount since you aren't paying it. The warranty may have only paid them an hour or two of a pre-negotiated discounted rate labor charge to fix a wind noise, but they might pencil whip $900 as the value of the repair and you have no way of knowing or no real desire to verify or question it (since the warranty is covering it) and instead think to yourself: "Wow! I am so smart/lucky to have paid for this great extended warranty so I can get all these free repairs now! "
#34 of 47 Re: 2006 Impala warranty [dolthoff] by steve333 Mar 08, 2008 (8:22 pm)
I hope you made sure this is a legit site because GM doesnt sell for a penny less than list price for their warranties.
#35 of 47 Re: 2006 Impala warranty [steve333] by steve333 Mar 08, 2008 (8:26 pm)
Replying to: steve333 (Jun 17, 2006 12:27 pm) Update-API is bankrupt and the extended warranty is now worthless. Thanks to Huntington Chevrolet, whose finance manager talked us into buying this POS over GMs warranty, whixh is what I wanted in the first place. GM refuses to intervene at all. Should my next car be bought from Chevy or any other GM dealer?
#36 of 47 they say hindsight's 20/20 by mitzij Mar 19, 2008 (11:56 am)
Update-API is bankrupt and the extended warranty is now worthless. Thanks to Huntington Chevrolet, whose finance manager talked us into buying this POS over GMs warranty, which is what I wanted in the first place. So it's their fault you bought something you didn't want? Your previous post (#19-this thread) reflects no strong-arming on the dealer's part. At the time, you thought you were getting the better deal, above and beyond Chevy's 'crappie warranty'. You even checked out a third service contract company before buying API.   GM refuses to intervene at all. Should it? GM has no dog in the fight. A franchisee sold a contract that GM has no involvement in. You might have some recourse through the dealer. Read your contract carefully. If there is mention that the dealer shares responsibility, you may get some repairs paid for by them.   Should my next car be bought from Chevy or any other GM dealer? I'd be showing my bias if I said yes! Many dealers, be they Honda, Chevy, Toyota, or Ford, will try to sell a third-party contract over a manufacturer-backed one any day. They make more profit off third-party contracts.
#37 of 47 GM should get involved by steve333 Mar 19, 2008 (1:21 pm)
The dealer is only honoring the warranty by doing repairs there-in NY. My mother lives is San Diego now. I think GM should get involved as their dealers represent GM. GM gets involved with service at the dealer, I see no reason why this should be any different. At least they should offer her a GM warranty and then get the money from the dealer.
#38 of 47 think of it this way... by mitzij Mar 20, 2008 (6:57 am)
Let's say the dealership has a Coke machine in their office, and you buy a drink. You take it home, and a few days later, you pop the top and find a big bug floating in your Sprite. Do you blame General Motors? The Dealership? or does the blame lie with Coca Cola? The dealership contracts with Coke to supply the machine/product. They make a profit from the sales. The dealership franchises with GM to sell cars.   Is it GM's fault you got a bug in your Sprite? Of course not. GM has no control over what another company does. GM's contract with the dealer is in regards to selling cars, not Cokes, or (non-GM) service contracts. Is it the Dealer's fault? How was the dealer to know there would be a problem with your drink? They don't control production, they just get a cut of the sale because they supply the space for the machine.   It's not GM's fault, or the dealer's fault, that your service contract company went bankrupt and left you with an expensive, useless, contract.
#39 of 47 Not a great analogy by steve333 Mar 20, 2008 (11:34 am)
Considering in this case we asked for a GM warranty and he goaded us non stop into buying the API warranty, even going as far as saying the big advantage is that we wouldnt have to take the car to their dealer to get it fixed we could go anywhere. I find that a little odd. He pushed the warranty on us, and even though the fault lies ultimately with us for signing it, it was done under duress and with him pushing that warranty over GMs. GM makes money on their warranties, GM wants customers to use their service, and this dealer who is selling GM products basically talked us out of GMs own warranty. So, yes, I think GM should be getting involved on our behalf.
#40 of 47 a perfect analogy, but oh well.., by mitzij Mar 20, 2008 (12:48 pm)
Your previous posts: (#15) My mother got a 7 year warranty from a company that wasnt GM, and from the dealer. He actually pushed this one over GMs. I was hesitant to tell my mother to get it but she will keep this car forever, so I figured for $1400 it would be a decent deal. I talked him down from $1900. Her favorite service station also accepts this warranty and said they have never had an issue with them. Also, if she never needs to use the warranty, after 7 years she gets the entire $1400 back. Peace of mind I guess. Its easier to pay off the $1400 over the life of the loan than for her to come up with a ton of money if something should ever happen. (#19) They charge more for the warranty if you do it that way. I got my mom a 7 year API Warranty for $1400. So basically its 4 yrs tacked on to Chevy's crappy warranty. With API she can go to her Firestone dealer and have the work done if she needs it. Closer by than the dealer, better hours, drive home service, AAA Station. I also considered the AAA Extended Warranty. This is going to be her last car, she wants it to last, and she doesnt want any surprises down the road. She may or may not need it, but she knows after the 3 year GM warranty is up all she will ever have to pay for a major repair is the $100 deductible. The warranty also covers wear and tear, which some don't. If she didnt get such a good deal on the car I wouldnt have had her get the warranty. She got the Impala LT1 for $20,100, minus my $3,000 GM Card Rebate which I gave her. So I figured what the heck, GM gave me an extra $1400 off towards the car.   Hardly the language of a man 'goaded' into buying a certain service contract. You weighed the options, you even checked out another third-party company, you seem proud that you got a good price for your mother. You brag that you talked the guy down a few hundred bucks. You were happy with your decision back then, don't decide now that you were coerced. This was 100% your decision. If you don't know enough to realize that the finance man is going to push the contract that makes him the most money, perhaps you should not 'help' your mother (or anyone else) buy cars in the future. No salesperson has your best interests at heart-he's trying to make money.
#41 of 47 True by steve333 Mar 20, 2008 (1:08 pm)
I guess at the time I was pleased because that dealers service center was so bad. After her first service where they did nothing on the car and even scratched it to boot I became pleased that we didnt have to go back there again-Huntington Chevrolet-worst service dept. ever. Now she's screwed since the car is in SD and API is bankrupt. Replies to this message: mitzij (Mar 24, 2008 1:18 pm)

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