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Chevrolet Impala Warranty & Extended Warranty

47 messages,  Last post on Mar 25, 2008 at 8:53 AM

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#38 of 47 think of it this way... by mitzij Mar 20, 2008 (6:57 am)
Let's say the dealership has a Coke machine in their office, and you buy a drink. You take it home, and a few days later, you pop the top and find a big bug floating in your Sprite. Do you blame General Motors? The Dealership? or does the blame lie with Coca Cola? The dealership contracts with Coke to supply the machine/product. They make a profit from the sales. The dealership franchises with GM to sell cars.   Is it GM's fault you got a bug in your Sprite? Of course not. GM has no control over what another company does. GM's contract with the dealer is in regards to selling cars, not Cokes, or (non-GM) service contracts. Is it the Dealer's fault? How was the dealer to know there would be a problem with your drink? They don't control production, they just get a cut of the sale because they supply the space for the machine.   It's not GM's fault, or the dealer's fault, that your service contract company went bankrupt and left you with an expensive, useless, contract.
#39 of 47 Not a great analogy by steve333 Mar 20, 2008 (11:34 am)
Considering in this case we asked for a GM warranty and he goaded us non stop into buying the API warranty, even going as far as saying the big advantage is that we wouldnt have to take the car to their dealer to get it fixed we could go anywhere. I find that a little odd. He pushed the warranty on us, and even though the fault lies ultimately with us for signing it, it was done under duress and with him pushing that warranty over GMs. GM makes money on their warranties, GM wants customers to use their service, and this dealer who is selling GM products basically talked us out of GMs own warranty. So, yes, I think GM should be getting involved on our behalf.
#40 of 47 a perfect analogy, but oh well.., by mitzij Mar 20, 2008 (12:48 pm)
Your previous posts: (#15) My mother got a 7 year warranty from a company that wasnt GM, and from the dealer. He actually pushed this one over GMs. I was hesitant to tell my mother to get it but she will keep this car forever, so I figured for $1400 it would be a decent deal. I talked him down from $1900. Her favorite service station also accepts this warranty and said they have never had an issue with them. Also, if she never needs to use the warranty, after 7 years she gets the entire $1400 back. Peace of mind I guess. Its easier to pay off the $1400 over the life of the loan than for her to come up with a ton of money if something should ever happen. (#19) They charge more for the warranty if you do it that way. I got my mom a 7 year API Warranty for $1400. So basically its 4 yrs tacked on to Chevy's crappy warranty. With API she can go to her Firestone dealer and have the work done if she needs it. Closer by than the dealer, better hours, drive home service, AAA Station. I also considered the AAA Extended Warranty. This is going to be her last car, she wants it to last, and she doesnt want any surprises down the road. She may or may not need it, but she knows after the 3 year GM warranty is up all she will ever have to pay for a major repair is the $100 deductible. The warranty also covers wear and tear, which some don't. If she didnt get such a good deal on the car I wouldnt have had her get the warranty. She got the Impala LT1 for $20,100, minus my $3,000 GM Card Rebate which I gave her. So I figured what the heck, GM gave me an extra $1400 off towards the car.   Hardly the language of a man 'goaded' into buying a certain service contract. You weighed the options, you even checked out another third-party company, you seem proud that you got a good price for your mother. You brag that you talked the guy down a few hundred bucks. You were happy with your decision back then, don't decide now that you were coerced. This was 100% your decision. If you don't know enough to realize that the finance man is going to push the contract that makes him the most money, perhaps you should not 'help' your mother (or anyone else) buy cars in the future. No salesperson has your best interests at heart-he's trying to make money.
#41 of 47 True by steve333 Mar 20, 2008 (1:08 pm)
I guess at the time I was pleased because that dealers service center was so bad. After her first service where they did nothing on the car and even scratched it to boot I became pleased that we didnt have to go back there again-Huntington Chevrolet-worst service dept. ever. Now she's screwed since the car is in SD and API is bankrupt. Replies to this message: mitzij (Mar 24, 2008 1:18 pm)
#42 of 47 Re: True [steve333] by mitzij Mar 24, 2008 (1:18 pm)
Replying to: steve333 (Mar 20, 2008 1:08 pm) Now she's screwed since the car is in SD and API is bankrupt.   Which has nothing to do with Huntington Chevrolet. You just want to blame somebody, rather than blaming the person who signed the contract.
#44 of 47 what kind of help did you expect? by mitzij Mar 25, 2008 (5:05 am)
Do you want me to say: Yes! it's GM's fault! they should unwind the deal! Give you a GMPP contract! Give you a new car! Buy you a house! Ain't gonna happen. You posted. I gave you a dose of reality.   I work for a dealership, but never heard of Huntington Chev until your post. I believe there's something in the membership agreement on this site about calling people names.   I'm just trying to get you to stop blaming third parties when you bought a dud service contract of your own volition.      If you had heeded the warnings (many of which I wrote) on this site, and not bought a third-party service contract, you'd not be in the pickle in which you find yourself. That's not my fault, not the dealership's fault, and definitely not GM's fault.
#45 of 47 A little support by steve333 Mar 25, 2008 (6:48 am)
Thats fine, but if someone came on and said they were out $1400 I'd be a tad supportive. The dealer did pressure sell the warranty and yes we're to blame for signing it and I admit I did try and convince myself that we did the right thing, but when someone goes into a GM dealer and requests a GM warranty thats what they should get. Buying a car is a pressure situation and I thought GM would be surprised to hear that the dealer put down GM's own warranty in favor of a third party. They were not pleased about it, but like you said they wouldnt be able to do anything about it. Lesson to all out there-NEVER buy a Third Party Warranty. Replies to this message: mitzij (Mar 25, 2008 8:53 am)
#46 of 47 Re: A little support [steve333] by mitzij Mar 25, 2008 (8:53 am)
Replying to: steve333 (Mar 25, 2008 6:48 am) Thats fine, but if someone came on and said they were out $1400 I'd be a tad supportive. My first response to you was supportive-I suggested you find out if the dealer was responsible via your contract. You treated that advice with the same attitude you treated my (an others') advice two years ago when you bought the contract. I recall one poster even warned you that API could go bankrupt.   I have great sympathy for people who are taken advantage of, but when they allow themselves to be snookered in spite of excellent advice, my sympathy wanes.   We've got a couple who bought a new Malibu here. They are very nice, very old people. Their car is 4 years old, has all of 6500 miles on it. My service manager makes a trip to their house about twice a year to charge the battery for them (for free). Mrs. Malibu showed up a few months ago with a shiny new service contract, she paid $2600 for it.She needs a service contract like she needs a hole in her head. (the boss will goodwill any repairs it needs for as long as he can) It broke my heart to see, though there's nothing I can do except encourage cancellation. One of those fly-by-night companies that auto-calls people got ahold of her and convinced her to buy. If she'd called me, I could have saved her $2600.    Lesson to all out there-NEVER buy a Third Party Warranty. The smartest thing you've said all month.

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