Last post on May 08, 2012 at 2:53 PM
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Jeep Grand Cherokee, Car Warranties, SUV
Getting Some Lemon-Aid From Your Lemon Maker
Think You've Been Stuck With a Lemon?
My Used Car's a Lemon! Am I Stuck With It?
#198 of 205 2011 Mazda6 ... Lemon?
Dec 29, 2011 (9:52 am)
I am six months into my lease of a brand new 2011 Mazda6, Leased from and serviced in Michigan. The car has 11,5XX miles. I have been into the dealer more than four times. When I first test drove the car it had 8 Miles on it. When I came back a week later in had 78 miles on it. (Took a week, was not my first choice. was looking at the Mazda3) I only first test drove that particular car so I could get the feel for the manual trans. It was the only manual in the state at the time to test. The dealer was more than happy to put the starting mileage at 198 miles in the paper work. Odd?... Before the first oil change I had already been in for an alignment and the first electrical issue. The airbag, check engine, and seat belt light were flashing. I stopped and shut the car off immediately. When I got it to the dealer the couldn't duplicate the problem. They said if it happened to drive it in and don't shut the car off. So, they wanted my to drive the car with the chance of it having no working airbags? Anyway it did happen again, this time i got my phone and recorded it! It was at night after dealer hours so i couldn't drive it in. When I got it in the next morning the service man told me he didn't want to see the video. Then the next day they called to tell me no luck with duplicating the problem. I again told them that they were not interested in seeing the video I had captured of its electrical fit. The second time the lights the came on were, the check engine, air bag, 2 of the traction control lights and the washer fluid light. Both times there were no codes found for the check engine lights coming on. Just over a week later I was completely unaware of what was happening until I was pulled over and ticketed. The officer pulled me out of the car took me around the back. It was 11 o'clock at night, I was on my way home (in the country). I had no rear running lights aside from the license plate light. I was given a ticket that could amount to $500 in fines if it was not fixed in one week. I then made the third trip for the electrical fourth in total back to the dealer and left the car for three days and wasn't offered a loaner or help with a rental. I rented a car and they would not reimburse for it or the ticket. I had to replace the bulbs before the officer would let me drive home so he followed my down the road to a store that was open so I could get the bulbs. Then again the dealer could not make the bulbs burn out like before. I did however make another video with my phone having no tail lights before replacing the bulbs. The dealer again didn't want to see the video. I asked if it would help diagnose the problem to watch them and they said no.
I now have the two videos, service records for four visits, rental car bills, and of course now this ticket.
Suggestions?!?! ... PLEASE HELP!!!
#199 of 205 Re: 2011 Mazda6 ... Lemon? [mazda11guy]
Dec 29, 2011 (10:20 am)
I can suggest a few things based on my experience. First, review the lemon law for your state. You can easily find this online. If you are sure that the law applies to your case, you need to see if the law requires you to send a written notice for a "last chance of repair". Also, read the warranty that came with your vehicle. There are templates online for these types of letter. So send this letter (make sure you get a receipt) to all the departments of Mazda you think necessary (legal, consumer affairs, etc). The problem with the airbag is no joke, and it's illegal to drive without them working properly. So clarify in the letter that this vehicle can lead to injuries/death if it is not repaired properly and soon.
After you sent the letter they have some time to reply and do the repairs (again, check this in your lemon law). If they do not fix this within the time frame, or if they do not reply, talk to a lawyer. By law, they should give you a replacement/cash.
It's important that you keep all documents for repairs, etc.
#200 of 205 Re: 2011 Mazda6 ... Lemon? [rola13]
Dec 29, 2011 (10:35 am)
Mazdaguy is right about checking your state lemon law. Here's what Michigan says is a lemon vehicle: Total of 4 unsuccessful repairs within 2 years from the date of the first unsuccessful repair or 30 calendar days within shorter of 1 year or warranty. Leased vehicles covered. Notification/Trigger: Certified
mail notice, return receipt requested, to manufacturer who has 5 business
days to repair after delivery. Keep a copy of your letter for your records. If it doesn't work out in short order, check this website for a lemon law lawyer in your state near you: www.UsLemonLawyers.com. Michigan has several good lemon lawyers. The attorneys on this site don't pay to get listed and most are members of the only national association of consumer protection lawyers who work only for consumers. Good luck.
#201 of 205 UPDATE: Just towed back into the dealer...
Dec 29, 2011 (10:22 pm)
UPDATE from "2011 Mazda6 ... Lemon?"
I just got home 20 min ago from the dealer. It's now 1 in the morning here. The dash lights came on then all of the electrical in the car shut off... Interior and exterior lights flickered then the car stalled at a light in the middle in the intersection. I couldn't even get the hazards on. I had to push the darn thing to a driveway by myself.
#202 of 205 Re: UPDATE: Just towed back into the dealer... [mazda11guy]
Jan 01, 2012 (12:26 am)
1) Have the dealer tow this vehicle to their shop.
2) Did you get a service receipt each prior time you had the car in? If so, you sure need to keep this. Go in and ask for a copy of any previious service. If they do not have them, it sure looks suspiciously like they don't want to deal with your porblem. Make sure you get this one and for any future services.
3) Any time a 'Check Engine Light' comes on, its my understanding a code is set. Even if it clears when the engine is restarted the code remains as 'History' even if it clears from 'Current' status (the light goes out). It will be eliminated from 'History', but only after a variable number of restarts. This number is usually pretty large, a dozen or more and varies with the type of code that was set.
A dealer saying they do not see a code under these conditions is very suspicious to me. This is not right. I'm wondering if they are seeing several of these problem cars and are not able to deal with them and are hoping you just might go away.
A wild guess as to a cause - a bad battery will cause all kinds of codes if the voltage drops low. Or a bad alternator that is not able to keep the voltage up while running. You might not really have seat belt or air bag problems, you have low voltage problems that are setting off sensors all over the car. Or extremely high voltage that does the same thing plus burn out bulbs. (Are you sure the bulbs were burned? Did you keep the replaced bulbs?)
It's the dealer problem to find this serious problem with this car.
It's your problem, in addition to the problem with the car, to fully document eveything that has happened or does happen. Even if you got service receipts, start a log. Write down date and time and what happened to the car, when you made dealer knowledge about it, who you talked to (ever first names if thats what you got and you knowledge of the person official 'position' ie 'service writer', etc)and milage on the car. And the results after that.
Do this for everything that has happen and everything that happens.
And do your research on YOUR STATES Lemon laws. Google 'xxxstate auto lemon law' and follow the links to your state office (consumer, attorney general, etc). Find out exactly WHAT and WHEN you have to do! And start doing it. When you hit stats the law calls for (number of days in repair, number of rapairs, whatever, then start the process exactly as outlined in the procedures. The first thing I would expect your dealer is going to ask for 'one more time' to fix the problem. For me, they have had enough time already. If you give them another time, I would demand a used car of some type to drive.
#203 of 205 Re: Lemon Law Case? [robr2]
May 08, 2012 (1:22 pm)
I know this post is months old but I just wanted to correct this misconception: there is a Federal lemon law called the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.)
Unlike many Federal statutes, such as bankruptcy or immigration, there is no preemption over state law as Mag-Moss supplements consumer rights.
#204 of 205 Re: Lemon Law Case? [seatontsai]
May 08, 2012 (2:53 pm)
Due to the confines of a confidentiality agreement, I can't explain further, but this issue has been resolved by Mazda NA to our satisfaction.
Also thanks - I just learned about Magnuson-Moss in my Sales & Leased Goods course, but that definitely would have been helpful about 4 months ago.