Last post on Feb 09, 2013 at 10:09 AM
You are in the Cadillac CTS/CTS-V
What is this discussion about?
Cadillac CTS, Cadillac CTS-V, Sedan
Jul 11, 2004 (4:58 pm)
I agree with the word "adequate" to describe the engine power in the 2003 CTS. "Adequate" is probably an appropriate word to describe nearly all aspects of the vehicle. There is little about the car to produce more laudatory superlatives.
The car handles well and corners great but the engine power, the sewing machine like sound of the V6, the many engineering and assembly deficiencies coupled with the marginal dealer service is not likely to make me a Cadillac repeat customer.
I have owned the CTS for 27 months and have since undergone the "Lexus experience". Having now owned a Lexus GX-470 for 6 months my experience is that Lexus operates in a totally different league. I realize there is a substantial increase in price for a Lexus but what a difference in service and product.
Jul 12, 2004 (5:55 am)
We've had our 2003 since April of that year. Just turned 18k miles on the odo. Also just took our first long road trip, about 1200 miles. Both freeway and mountain driving. Car drove and ran flawlessly. The only two criticisms were the road noise (new tires will probably take care of that) and the seats weren't too sympathetic to my poor old butt and back on the 11 hr. drive down and 9 hr. drive back (different routes).
#5719 of 6595 Re: Mobil 1 vs 'Regular oil' [jhl4]
Jul 12, 2004 (7:42 am)
I certainly hope you don't rely on the oil life monitor to determine when to change that 10W30! Make sure it gets changed at 3000 miles and if I were you, I'd call GM and report that dealer as being non-compliant. I would also not give them my business. An old school shop like that may not believe in keeping up on their technician's training either.
#5720 of 6595 shifty4
Jul 12, 2004 (8:43 am)
I am sorry to hear that you are not more happy with the CTS.
You were an early adopter.
I have to say that my 4 test drives in the CTS echo what you are saying.
After waiting for the 3.6L I thought that it would be the magic bullet that would take it over the top in the near luxury category.
The 3.6L had tremendous power and the car felt very sporty but it was lacking in refinement.
the engine was just a little too loud, and the road noise was just a little more than i wanted.
We are talking degrees here. Maybe 2-3 db quieter and I would have felt better.
Ultimately the lack of room made me go for the SRX.
As soon as I drove the SRX I knew that there were
improvements in sound insulation and some improvements in refinement.
I think Caddy has realized this already and have gone the extra mile to make the STS more refined.
Hopefully the next gen CTS will have those qualities too.
#5721 of 6595 Re: shifty4 [b4z #5711]
Jul 12, 2004 (9:05 am)
Hopefully Caddy will be able to upgrade the interior and refinement
in in the next couple of MYs ('06/'07) without having to wait
for a new generation of the CTS. Caddy should be able to reduce
cabin noise by 2db or so without increasing weight, make the interior
a little more luxurious, and increase the power. They'll need to do this due to increased competition from Infiniti (upgraded G35 interior
and more power) and BMW with the next gen 3 Series. They need to keep
up with the competition with the current CTS and surpass it clearly
with the next generation.
#5722 of 6595 Re: Mobil 1 vs 'Regular oil'  [jhl4 #5704]
Jul 13, 2004 (5:12 am)
I had the same problem with Russ Darrow Cadillac in Waukesha, Wisconsin. I bought my 04 CTS from them in March, and they have already lost my future business because of incompetant service and a real bad attitide. I had a free oil change coming from them though, and took my car in a few weeks ago for that. Bottom line...they changed the oil, but did NOT use an oil that met the GM spec GM4718M, which is REQUIRED for the 3.6 engine in my car. I took it to an oil change place near my house the next morning and had their oil drained out and the proper 5W-30 Mobil 1 put in.
I'm not going to take a chance with a very expensive engine because of an incompetant Cadillac dealer. They should have their franchise revoked, and so should your dealer if they did the same.
Jul 13, 2004 (2:49 pm)
There is nothing you can do with a bad service department . Cadillac doesn't care and would never "revoke" a dealership due to a poor service . If you ask Cadillac they will say " they are independent businesses and we cant control them " . Your only recourse is to stop going there .
Jul 13, 2004 (3:18 pm)
Had a similar experience at another nearby Waukesha dealer (Wilde Pontiac - actually used to have the Caddy franchise before they traded with Russ Darrow last December). Complained to Pontiac, even wrote a letter to Rick Wagoner (unanswered) explaining that they could make the best darn cars in the world, but if the service departments suck, they'll still lose business) and all I got was the "independent contractors/can't do anything about them" speech (even when the dealership lied to the Pontiac rep about mailing out my rental-car reimbursement check - she admitted she was lied to).
I sometimes wonder when the spiral will stop.
who is buying a new GM car, but not from Wilde or Russ Darrow
Jul 13, 2004 (4:47 pm)
They are independent dealers but they operate under a franchise which the factory can refuse to renew if they fail to meet the agreed terms thereof.
I cannot say if it was caused directly by their bad service, but I personally know of two dealers who lost their franchises after exhibiting poor customer service. A Ford dealership in New York which repeatedly failed to provide proper service for my fathers Thunderbird, and Magic Mountain Cadillac that provided screwed up service on my 1988 Cimmarron. Both were under new management the following year, The first selling Pontiacs and the second still selling Cadillacs.
I have occasion to contact Cadillac dealers in locations across the country. Most have been very accommodating. Some not so. My own dealer's (Rydell, Northridge, CA) service department goes the extra mile to provide good service and I would recommend them to anyone. Service departments in Phoenix, Santa Fe, Atlanta, Colorado Springs and other places have done their best to accomodate me and give me quick service as a traveler. I can remember only one service department, in Cheyenne, WY who would not schedule me for several days even though I had several check lights. I continued on to Colorado Springs where I had everything checked out.
Jul 13, 2004 (5:15 pm)
From the evidence I have seen you really have to be horrendous then maybe , probably not the manufacturer would act . As stated after my post they love to use " they are independent businesses and we have no control". If the dealer is moving product the manufacturer will keep quiet.