Last post on Jun 28, 2011 at 5:54 PM
You are in the Cadillac CTS/CTS-V
What is this discussion about?
Cadillac CTS, Cadillac CTS-V, Steering
#28 of 44 2010 CTS: steering problem?
Sep 08, 2010 (5:18 am)
I turned in the lease on my 2008 CTS4/Premium Package and purchased the same car, but a 2010 model year. I have noticed that the car seems to "weave" when driving. It feels like I am driving on a windy day but the wind is coming from both sides. The weaving isn't violent, but enough where it's not acceptable to me in a new car, particularly a Cadillac. I have taken it to the dealer once and the tech found the same issue during a test drive. He adjusted the "toe" and the tire air pressure but the problem still exists.
1) Has anyone else experienced this same problem?
2) Any advice on how to work with GM on this assuming the Tech cannot solve the problem?
3) Any advice on working the lemon law rules under a worse case scenario?
#29 of 44 Re: 2010 CTS: steering problem? [rspruitt]
Sep 08, 2010 (8:36 am)
Did you call the dealership and let them know the concern is still present? If the technician cannot figure out the problem please let me know. I will open a case and have an agent look at your situation further. Thank you,
Mariah GM Customer Service
#30 of 44 Re: 2010 CTS: steering problem? [rspruitt]
by MrShift@Edmunds HOST
Sep 08, 2010 (8:47 am)
Control Arm Bushings
#31 of 44 Re: 2010 CTS: steering problem? [gmcustsvc]
Sep 16, 2010 (4:31 am)
Thanks Mariah- Yes, I was back to the dealership (Wiers- Demotte, IN) last week and they were unable to resolve the problem. I even took another vehicle on the lot for a test drive (same make/model) and could not duplicate the problem. I would like to proceed to the next step as you suggest and have an agent look at the case. Please advise, thanks.
#32 of 44 Re: 2010 CTS: steering problem? [rspruitt]
Sep 16, 2010 (8:09 am)
That is not a problem. What I will need from you is to have you e-mail me the following: contact information, VIN, current mileage, dealership and best time to contact you. I just want you to know the agent will probably have you take the vehicle in to have it diagnosed. You can get my e-mail by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
#33 of 44 Re: 2010 CTS: steering problem? [gmcustsvc]
Oct 11, 2010 (3:09 am)
Like others here, I have a 2010 CTS with steering vibration. Local dealer forced balanced but this has not resolved the issue. I have never driven a car that has this issue in the last 25 years of driving. What is worse, is the local service manager and dealership employees are not interested in resolving it. In fact, not only did this not fix the issue, someone scrapped my new leather steering wheel and also damaged the dash covering when completing a required glove box recall! I am utterly disappointed that my 3 week old car has had this happen.
I have never experienced this type of attitude from any GM dealer. The service manager sent me a letter making sure I checked the boxes "Completely satisfied" or call me. I called him and never heard back. I just moved to Chicago and just chaulk it up to this area's customer service culture - which is very lacking.
#34 of 44 Re: 2010 CTS: steering problem? [bobbyandryan]
Oct 12, 2010 (6:45 am)
Im curious as to what was the recall for the glovebox.....unfortunately not all dealers know how to road balance a tire....do they have the hunter machine to do it..or did they simply state they did it..and placed it on a normal balancer....just curious.....damage to the interior is unacceptable.....time to go above the service managers head..to the owner of the dealership
#35 of 44 Duplicate Window Sticker, 2010 CTS
Nov 30, 2010 (5:54 am)
Need copy or duplicate of original window sticker for 2010 Cadillac CTS. Bought used from Indiana dealer but car was sold new by an unknown dealer in Florida, I believe.
#36 of 44 Re: Duplicate Window Sticker, 2010 CTS [dant4]
Dec 01, 2010 (5:54 am)
I believe you can get a copy through any dealer if you provide the VIN number....the dealer has to request it from big GM...so curious.....do you have this car now?
#37 of 44 Re: Duplicate Window Sticker, 2010 CTS [pao]
Dec 01, 2010 (9:45 am)
Yes. Purchased October, 2010. Thanks for reply.