Last post on Jun 28, 2011 at 5:54 PM
You are in the Cadillac CTS/CTS-V
What is this discussion about?
Cadillac CTS, Cadillac CTS-V, Steering
#25 of 44 2005 CTS steering issues
Jan 06, 2010 (11:32 am)
I've been seeing reports of issues here similar to the one I have with my CTS. There is a vibration coming through that is not from the road or the tires since on occasion the same road will feel smoother. I have a lowered stiffer WRX that drives more comfortably on black straight roads. Additionally I have a slight drift to the right more than I believe it should, which causes me to pull left and lose the benefit of a dead spot, which in turn means more work on long trips.
The dealer blamed tire pressure last time and I had the tires that were not OEM (bought car used) were replaced by another shop I trust. I've had the alignment and balancing done by the same shop I trust, but the issues still seem to be there. The shop acknowledges the issue, but the dealer is another matter since they like to blame the user/weather/road/anything else. I have an extended warranty, but it is useless until someone figures out the cause.
The silver lining here seems to be that others with these issues have had them fixed by the replacement of the rack. I hate going back to the Cadillac dealer because they always assault me with unwanted and superfluous services, and other places may not quite know the Cadillac as well as the dealer techs... so it's a rock and a hard place for me until I get them to find the problem.
#26 of 44 Re: 2008 CTS4 Clicking in steering [aaronv]
Feb 21, 2010 (4:45 pm)
I have been trying to figure out this issue my '08 CTS4 for two years now. It has been continually getting worse. Took it to the dealer 3 times now with no success. I removed and greased the intermediate steering shaft which had no effect. Can't seem to understand why its felt in the gas pedal. Have you had any luck fixing this yet?
#27 of 44 Re: 2008 CTS4 Clicking in steering [firemedic34]
Feb 22, 2010 (5:17 am)
After a couple of times taking it to a dealer, they finally replaced the whole steering column which fixed the problem for a couple of months; but the problem is back again. I am going to try another dealer this week to see what they say, it is apparently a bearing in the bottom of the column that is worn. I am also going to call Cadillac to see if they've had any other issues like this as I've read a couple others with the exact problem.
#28 of 44 2010 CTS: steering problem?
Sep 08, 2010 (5:18 am)
I turned in the lease on my 2008 CTS4/Premium Package and purchased the same car, but a 2010 model year. I have noticed that the car seems to "weave" when driving. It feels like I am driving on a windy day but the wind is coming from both sides. The weaving isn't violent, but enough where it's not acceptable to me in a new car, particularly a Cadillac. I have taken it to the dealer once and the tech found the same issue during a test drive. He adjusted the "toe" and the tire air pressure but the problem still exists.
1) Has anyone else experienced this same problem?
2) Any advice on how to work with GM on this assuming the Tech cannot solve the problem?
3) Any advice on working the lemon law rules under a worse case scenario?
#29 of 44 Re: 2010 CTS: steering problem? [rspruitt]
Sep 08, 2010 (8:36 am)
Did you call the dealership and let them know the concern is still present? If the technician cannot figure out the problem please let me know. I will open a case and have an agent look at your situation further. Thank you,
Mariah GM Customer Service
#30 of 44 Re: 2010 CTS: steering problem? [rspruitt]
by MrShift@Edmunds HOST
Sep 08, 2010 (8:47 am)
Control Arm Bushings
#31 of 44 Re: 2010 CTS: steering problem? [gmcustsvc]
Sep 16, 2010 (4:31 am)
Thanks Mariah- Yes, I was back to the dealership (Wiers- Demotte, IN) last week and they were unable to resolve the problem. I even took another vehicle on the lot for a test drive (same make/model) and could not duplicate the problem. I would like to proceed to the next step as you suggest and have an agent look at the case. Please advise, thanks.
#32 of 44 Re: 2010 CTS: steering problem? [rspruitt]
Sep 16, 2010 (8:09 am)
That is not a problem. What I will need from you is to have you e-mail me the following: contact information, VIN, current mileage, dealership and best time to contact you. I just want you to know the agent will probably have you take the vehicle in to have it diagnosed. You can get my e-mail by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
#33 of 44 Re: 2010 CTS: steering problem? [gmcustsvc]
Oct 11, 2010 (3:09 am)
Like others here, I have a 2010 CTS with steering vibration. Local dealer forced balanced but this has not resolved the issue. I have never driven a car that has this issue in the last 25 years of driving. What is worse, is the local service manager and dealership employees are not interested in resolving it. In fact, not only did this not fix the issue, someone scrapped my new leather steering wheel and also damaged the dash covering when completing a required glove box recall! I am utterly disappointed that my 3 week old car has had this happen.
I have never experienced this type of attitude from any GM dealer. The service manager sent me a letter making sure I checked the boxes "Completely satisfied" or call me. I called him and never heard back. I just moved to Chicago and just chaulk it up to this area's customer service culture - which is very lacking.
#34 of 44 Re: 2010 CTS: steering problem? [bobbyandryan]
Oct 12, 2010 (6:45 am)
Im curious as to what was the recall for the glovebox.....unfortunately not all dealers know how to road balance a tire....do they have the hunter machine to do it..or did they simply state they did it..and placed it on a normal balancer....just curious.....damage to the interior is unacceptable.....time to go above the service managers head..to the owner of the dealership