Last post on Dec 29, 2011 at 1:21 AM
You are in the Cadillac CTS/CTS-V
What is this discussion about?
Cadillac CTS, Car Leasing, Sedan
#368 of 379 Re: Screwed on a 2010 CPO [stoneybroke]
Apr 16, 2011 (8:31 am)
Write a letter to the general manager threatening a lawsuit. Include the fax, your contract, and any other documentation you have. Send it via certified mail with the GM's name on it. Tell him all you want is the $494 now but you'll obviously be seeking more if you have to pay a lawyer. Appeal to his sense of fair play. Concede that we all make mistakes but what matters is how we respond to them. He'll cut you a check if he has any sense.
#369 of 379 Screwed on a 2010 CPO
Apr 16, 2011 (7:34 pm)
Actually, it gets even better. Towell Cadillac charged me $1695 for the certification. When I picked up the car the battery was dead, the tire inflator kit was gone, and the recall for rear suspension was still outstanding. I've got to wonder exactly what was checked for the certification. Clearly, if they had run the VIN, the outstanding recall would show up. The dead battery and missing inflator kit leads me to think that they did squat.
#370 of 379 Re: Screwed on a 2010 CPO [vinnyny]
Apr 18, 2011 (5:40 pm)
Certified letter going out in the morning, followed by a complaint to the Akron, Ohio BBB. I posted this story on cadillac dot (you know the rest). A couple of days back, another of Towell Cadillac's victims came out of the woodwork. He bought his car on or about March 25. Turns out they gave him the same exact "in service" date that they fed me, and like me, he was shorted 7 months of factory coverage. Looks like a pattern to me: Lets screw the out of state buyers. They are not going to bring suit in Ohio
#371 of 379 Re: Screwed on a 2010 CPO [stoneybroke]
Apr 20, 2011 (5:15 am)
$1695 charged to you to "certify" the car....that in itself is a ripoff if that was an additional charge to you above and beyond the purchase price..now is it a dealer certification or a GM Certified Used car....just curious....
#372 of 379 Re: Screwed on a 2010 CPO
Apr 28, 2011 (8:36 pm)
The car is GM certified. I had my local dealer run the VIN and the car showed up as being certified. The $1695 was above and beyond the purchase price.
#373 of 379 Re: Screwed on a 2010 CPO [stoneybroke]
Apr 29, 2011 (6:02 am)
so the 1695 was a dealer add on for exactly what...the fact they sold you a certified car?.....that is a ripoff!
#374 of 379 Re: Screwed on a 2010 CPO [pao]
by kyfdx HOST
Apr 29, 2011 (8:52 am)
The $1695 is for the certified warranty..
That's the only part of certified that means anything...
#375 of 379 Re: Screwed on a 2010 CPO
Apr 29, 2011 (9:59 am)
The Cadillac CPO program is pretty good. It essentially extends the bumper to bumper coverage another 2 years or to 100K, whichever comes first. GM charges the dealers 1K for the warranty and the dealer pays for the vehicle inspection. Buyer costs range from $1200 to whatever the traffic will bear. IMO, Toyota platinum is a much better deal, but Toyota doesn't make the CTS.
#376 of 379 Screwed on a 2010 CPO
May 11, 2011 (9:20 pm)
A courteous Certified letter to the CEO of Towell Cadillac-Saab brought an immediate response. They apoligized for the foul-up and sent a very nice check as recompense for my agravation.
#377 of 379 Re: Screwed on a 2010 CPO [stoneybroke]
by kyfdx HOST
May 12, 2011 (4:10 am)
I love a happy ending..