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SUVs Audi Q7 Audi Financial Services
20 messages, Last post on May 07, 2008 at 6:15 AM
You are in the Audi Q7 Forum. Your Hosts are steve_ & tidester
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Replying to: reality2 (Oct 01, 2006 4:48 pm)
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Replying to: rbirns1 (Oct 04, 2006 7:02 am) Niggling charges up the whazoo on a very, very undermileage car. M Benz was a wonderful experience on a similarly driven vehicle turned in only two weeks later. No turn in fees, not even the disposition. Audi was horrible. Somebody should tell AFS about customer service, it was a nightmare and isn't going to help the brand. Of course, I couldn't even get a supervisor on the line at Audi to discuss the issue. I am very dissatified with Audi. Kudos to Mercedes though! |
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Driving my Audi was OK, but boy, the leasing department (Audi Financial Services in Detroit)was a very negative experience at lease end. Niggling charges up the whazoo on a very, very undermileage car. Mercedes Benz was a wonderful experience on a similarly driven vehicle turned in only two weeks later. No turn in fees, not even the disposition! Audi was horrible and had many unjust and even incorrect fees. Somebody should tell AFS about customer service, it was a nightmare to reach anyone there. Of course, I couldn't even get a supervisor on the line at Audi to discuss the issues and the clerks were bored by my calls. I am very dissatisfied with Audi. Kudos to Mercedes though! |
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Never, ever lease a car through Audi Financial Services for the following reason, something that Audi does but other car companies DO NOT do. When you lease your car, you have a negotiated residual. If you want to trade in your leased vehicle through AFS, you simply pay the negotiated buyout price, which decreases each month of your lease until the end when it equals the residuatl value. However, AFS will only sell the car at the contract price to you. So if you attempt to trade the car in to a dealer and buy a new car, they will give you a "special quote" based on "fair market value". This is much higher than the price you can buy the car for. In other words, they will jack up the price making it impossible for you to trade in your Audi without paying significant out of pocket. This is truly a customer hostile policy. They will not negotiate. You can't buy the car and turn around and sell it to the dealer for the same price because you will incur substantial sales tax, unless you are in a no sales tax state. So basically you can forget a lease trade in of an Audi without eating at least $1000. From what I understand, they are the only financing company that does this. While there is no question this is unfair and customer unfriendly, the question is whether it is even legal in all states or constitutes an unfair business practice. |
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Replying to: colo4474 (Aug 22, 2006 4:17 am)
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Replying to: adaniels (Oct 31, 2007 10:05 am) |
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| A cusomers residual is also not always less than market....sometimes its favorable to buy through the dealer and sometimes its advantageous to purchase the vehicle through AFS. If you want to purchase through a dlr there are ways to purchase at residual, it just takes a flexiable dlr and they rather not work for their dollar. | |
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Replying to: 2xaudi (Jun 08, 2006 7:18 pm)
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Replying to: jaysails (Nov 02, 2007 12:10 pm) |
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