20 messages,
Last post on May 07, 2008 at 7:15 AM
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Audi Q7 Forum.
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Audi, SUV
#17 of 20 Re: Don't Use Audi Financial Services - they are crooks [jaysails]
by 0audilicious0
Nov 07, 2007 (11:37 am)
I'm not questioning that you may have personally had a bad experience, but I was very surprised at how little AFS charged me when I turned in my 4 year old A4 with dents, scratched rims and a cracked windshield. I was out of pocket an additional $175 when I expected well over $500.
I just wanted to offer another side of the coin (so to speak).
Nov 07, 2007 (3:15 pm)
Maybe you have other leases or had other leases with Audi? or VW?
Or maybe you know who to talk to there!!! When I called in, it seemed that the people in CS were less interested than the ones you get transferred over to sometimes in India....
#19 of 20 Do not lease another Audi from Audi Fin Services
by geoftikas
Jan 24, 2008 (10:28 am)
My lease on a 2004 A8 was up and I leased a new 2007 Audi. According to AFS's offer, the turn-in fee for the 2004 vehicle would be waived because of the
new lease but no way! AFS demanded that I pay the $150 nevertheless; even a letter to Jo Lebeck, AFS's Director, was answered by an "assistant" who would not relent on my obligation to pay the fee despite their offer. I wouldn't go to court for such a trivial amount but I am now ordering a 2008 S4 but AFS no more! I will lease it through Chase.
May 07, 2008 (7:15 am)
Sorry to hear that AFS is still so badly managed. They were my worst experience to date. Just about to turn in a Toureg to their parent, will be interesting to see how they handle things. So far, Mercedes is the best I've come across.