Last post on May 07, 2008 at 7:15 AM
You are in the Audi Q7
What is this discussion about?
#15 of 20 Re: Don't Use Audi Financial Services - they are crooks [2xaudi]
Nov 02, 2007 (1:10 pm)
I also will never use Audi Financal again. In fact, it has soured my tast for leasing another Audi again ever. I have leased many cars in the past. This is the worst end of lease experience I have seen. They are trying to charge me an extra $1,000.00 for bogus damages, and they say the car is already sold and they cannot bring it back to the lot. Their customer service is useless, and if you happen to read this, avoid Audi Financial.
#16 of 20 Re: Don't Use Audi Financial Services - they are crooks [jaysails]
Nov 05, 2007 (11:12 am)
Yes, it really is a shame. Good cars, terrible corporation to deal with. Keep on at them they will give you some sort of rebate. Someone somewhere at VW has to listen to that poor stupid little felow, (what do they call him? um? Oh yes, the customer!). Any one high up at Audi/VW listening to the minions yet? Mercedes finance corp is the cream of the crop in my years of experience and no sign of change yet.
#17 of 20 Re: Don't Use Audi Financial Services - they are crooks [jaysails]
Nov 07, 2007 (11:37 am)
I'm not questioning that you may have personally had a bad experience, but I was very surprised at how little AFS charged me when I turned in my 4 year old A4 with dents, scratched rims and a cracked windshield. I was out of pocket an additional $175 when I expected well over $500.
I just wanted to offer another side of the coin (so to speak).
Nov 07, 2007 (3:15 pm)
Maybe you have other leases or had other leases with Audi? or VW?
Or maybe you know who to talk to there!!! When I called in, it seemed that the people in CS were less interested than the ones you get transferred over to sometimes in India....
#19 of 20 Do not lease another Audi from Audi Fin Services
Jan 24, 2008 (10:28 am)
My lease on a 2004 A8 was up and I leased a new 2007 Audi. According to AFS's offer, the turn-in fee for the 2004 vehicle would be waived because of the
new lease but no way! AFS demanded that I pay the $150 nevertheless; even a letter to Jo Lebeck, AFS's Director, was answered by an "assistant" who would not relent on my obligation to pay the fee despite their offer. I wouldn't go to court for such a trivial amount but I am now ordering a 2008 S4 but AFS no more! I will lease it through Chase.
May 07, 2008 (7:15 am)
Sorry to hear that AFS is still so badly managed. They were my worst experience to date. Just about to turn in a Toureg to their parent, will be interesting to see how they handle things. So far, Mercedes is the best I've come across.