Last post on May 07, 2008 at 6:15 AM
You are in the Audi Q7
What is this discussion about?
#3 of 20 Don't Use Audi Financial Services - they are crooks
Jun 08, 2006 (7:18 pm)
I purchased an Audi Allroad and financed it through Audi Financial Services in 2004. I set up the payments to be automatically debited each month from my bank account. Roughly 9 months ago (aug 2005), we moved into our new house and I was not paying attention to all the debits on my account because we were spending for this here and that there.
Fast forward to march 2006, as we were doing our taxes and referring back to our bank account to reconcile some expenses, my wife and I discovered that we had been debited twice for one month (we have removed the auto-debit once it was discovered we got double-dipped). We had plenty of funds in the account so insufficient funds was not a factor. I've contacted them numerous times, getting a different rep who gave me the canned answers of we'll look into and get back to you -- and then no response.
I've asked my bank to get involved and they have faxed all documents which showed what had happened. It has been 3 months since my initial inquiry. And nothing.... I just can't believe it. I've filed a complaint with the Los Angeles BBB, where I found out Audi FS has a "D" rating. Which is about as bad as you can have. Basically, you want to run away from anyone who has this kind of rating.
In principle, I can no longer respect the Audi brand, although I still love my car, I will not buy another Audi after this experience -- they lost me as a customer and this was my second audi.
If you're going to buy an Audi and have to finance, just make sure you finance it through your bank that you have a long relationship with. It blows me away STILL that a company that's doing this well would have an affiliation with such a poorly rated finance company.
My guess is... any finance company affiliated with an auto maker would be the same.
#4 of 20 Re: Don't Use Audi Financial Services - they are crooks [2xaudi]
Aug 22, 2006 (4:17 am)
I had a similar experience with Audi Financial. They are crooks! I leased my A4. Because I was 4 weeks ahead in my payments, they never sent me statements (saying that no statement was needed since I was ahead). Their voice response system is old and doesn't update once a payment has been made, leading you to believe you might be past due. The reps on the phone couldn't even calculate my monthly payment correctly! TO TOP IT OFF, now that I am ready to end my lease, I'm being led on a goose chase to get an inspection done (since the inspectors only come to my Denver suburb MONTHLY). So, I tried to trade it to an Acura dealer for my purchase price. The real kicker is that Audi won't sell my car to the dealer at my negotiated price. The price went up $3000 for the Acura dealer. What crooks. They've made plenty of money off me for the past 36 months, and now they want to make it so painful to return the car! They use unfair business practices and make it so difficult for customers to end their leases! Shame on Audi! I'm almost done with playing their games and they are not going to rip me off anymore! Buyer or Lessor Beware! The fun car was NOT WORTH THE HASSLE OF AUDI FINANCIAL!!
#5 of 20 Re: Don't Use Audi Financial Services - they are crooks [colo4474]
by Stever@Edmunds HOST
Aug 22, 2006 (6:09 am)
Check out the Audi Q7: Lease Questions discussion too. A call to your state's attorney general or consumer protection division probably wouldn't hurt either!
#6 of 20 Re: Don't Use Audi Financial Services - they are crooks [colo4474]
Oct 01, 2006 (4:48 pm)
I have found Audi Financial to be very professional, knowledgable, courteous, and very attentive in the purchase of my various Audis. Plus, they have offered some of the best financing and incentives specific to my needs.
#8 of 20 Re: Don't Use Audi Financial Services - they are crooks [reality2]
Oct 04, 2006 (7:02 am)
Ditto. I'm on my third car with Audi Financial. No problems whatsoever.
#9 of 20 Re: Don't Use Audi Financial Services - they are crooks [rbirns1]
Feb 27, 2007 (12:23 pm)
I am sorry, but I am leaning to agreement on the crooks part. Driving my Audi was OK, but boy, the leasing department (Audi Financial Services in Detroit)was a very negative experience at lease end.
Niggling charges up the whazoo on a very, very undermileage car. M Benz was a wonderful experience on a similarly driven vehicle turned in only two weeks later. No turn in fees, not even the disposition. Audi was horrible.
Somebody should tell AFS about customer service, it was a nightmare and isn't going to help the brand. Of course, I couldn't even get a supervisor on the line at Audi to discuss the issue. I am very dissatified with Audi. Kudos to Mercedes though!
#10 of 20 Audi Leasing Does Not Compare with Mercedes Benz
Feb 27, 2007 (12:26 pm)
Driving my Audi was OK, but boy, the leasing department (Audi Financial Services in Detroit)was a very negative experience at lease end.
Niggling charges up the whazoo on a very, very undermileage car. Mercedes Benz was a wonderful experience on a similarly driven vehicle turned in only two weeks later. No turn in fees, not even the disposition! Audi was horrible and had many unjust and even incorrect fees.
Somebody should tell AFS about customer service, it was a nightmare to reach anyone there. Of course, I couldn't even get a supervisor on the line at Audi to discuss the issues and the clerks were bored by my calls. I am very dissatisfied with Audi. Kudos to Mercedes though!