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20 messages, Last post on May 07, 2008 at 6:15 AM
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I purchased an Audi Allroad and financed it through Audi Financial Services in 2004. I set up the payments to be automatically debited each month from my bank account. Roughly 9 months ago (aug 2005), we moved into our new house and I was not paying attention to all the debits on my account because we were spending for this here and that there. Fast forward to march 2006, as we were doing our taxes and referring back to our bank account to reconcile some expenses, my wife and I discovered that we had been debited twice for one month  (we have removed the auto-debit once it was discovered we got double-dipped). We had plenty of funds in the account so insufficient funds was not a factor. I've contacted them numerous times, getting a different rep who gave me the canned answers of we'll look into and get back to you -- and then no response. I've asked my bank to get involved and they have faxed all documents which showed what had happened. It has been 3 months since my initial inquiry. And nothing.... I just can't believe it. I've filed a complaint with the Los Angeles BBB, where I found out Audi FS has a "D" rating. Which is about as bad as you can have. Basically, you want to run away from anyone who has this kind of rating. In principle, I can no longer respect the Audi brand, although I still love my car, I will not buy another Audi after this experience -- they lost me as a customer and this was my second audi. If you're going to buy an Audi and have to finance, just make sure you finance it through your bank that you have a long relationship with. It blows me away STILL that a company that's doing this well would have an affiliation with such a poorly rated finance company. My guess is... any finance company affiliated with an auto maker would be the same.
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Replying to: 2xaudi (Jun 08, 2006 7:18 pm) |
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Replying to: colo4474 (Aug 22, 2006 4:17 am) |
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Replying to: colo4474 (Aug 22, 2006 4:17 am)
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Replying to: reality2 (Oct 01, 2006 4:48 pm)
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Replying to: rbirns1 (Oct 04, 2006 7:02 am) Niggling charges up the whazoo on a very, very undermileage car. M Benz was a wonderful experience on a similarly driven vehicle turned in only two weeks later. No turn in fees, not even the disposition. Audi was horrible. Somebody should tell AFS about customer service, it was a nightmare and isn't going to help the brand. Of course, I couldn't even get a supervisor on the line at Audi to discuss the issue. I am very dissatified with Audi. Kudos to Mercedes though! |
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Driving my Audi was OK, but boy, the leasing department (Audi Financial Services in Detroit)was a very negative experience at lease end. Niggling charges up the whazoo on a very, very undermileage car. Mercedes Benz was a wonderful experience on a similarly driven vehicle turned in only two weeks later. No turn in fees, not even the disposition! Audi was horrible and had many unjust and even incorrect fees. Somebody should tell AFS about customer service, it was a nightmare to reach anyone there. Of course, I couldn't even get a supervisor on the line at Audi to discuss the issues and the clerks were bored by my calls. I am very dissatisfied with Audi. Kudos to Mercedes though! |
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