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Sedans Honda Civic Honda Civic Lug Bug Problem
110 messages, Last post on Jul 25, 2008 at 6:08 AM
You are in the Honda Civic Forum. Your Hosts are pat & karens
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Replying to: targettuning (Jan 17, 2007 5:14 am) This morning as per my original message I dropped off the car and spoke with the service manager that knows the lady who opened my case at Honda Care Line. I showed him both TSB's for lug bug and motor mount. He did not even keep them. He glanced them over and did not really have much to say. I will know in the next day or so if they are going to fix anything or not. Moral of the story. Don't assume knowledge and bringing TSB's are going to get your car fixed. I honestly think they don't like when we bring them, like it makes them look stupid. They don't understand customers don't like to be made felt stupid either. Update coming shortly!
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Replying to: kero1 (Jan 17, 2007 7:12 am)
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Replying to: targettuning (Jan 17, 2007 10:44 am) I think it's very cool that the place you called ordered the kit via the phone so you can save yourself a trip for diagnosis, etc. If they do in fact fix it after the kit arrives, maintain a good relationship with them. Throw them an oil change very so often so they always have you in the system as a paying returning customer. It helps. (I myself do my own car work when it's possible/feasible). Let us know how it goes when you get it fixed. I await word on what they are going to do or not do for my car (this is with Honda Care's assistance) |
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He seemed bothered when I gave him the copy of the TSB. I pushed back a bit and finally went for a ride with the service manager. Eventhough he heard it faintly, they will order the kit & I will return next Monday for installation. Hope it works! The Sandman 
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Okay, got a call from Honda today after dropping off the car a few hours earlier. Without me going into a whole drawn out story (My norm, hahaha)the service manager did admit he slightly heard the drown at 1400 RPM. He is ordering the replacement belt kit. With regards to the front right hand clunk. They said they did not hear any clunking (funny on the way home, I heard it plenty) but they are also ordering the motor mount replacement. I think they did this since my vin # falls in the range of affected cars. I have to wait a week or so before parts arrive, etc. |
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Both motor mount and belt kit solved both problems. I am much happier now other than the glass problems.
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Replying to: kero1 (Jan 26, 2007 3:54 pm)
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Replying to: pat (Jan 26, 2007 5:59 pm) I find myself trying to hear them since I am so use to them.
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Replying to: kero1 (Jan 27, 2007 6:39 am) I'd have to say it made the problem go away about 90%. I can still hear and feel a slight drone and a lugging feeling every once in a while, but not the loud constant buzz every time my speed hit the magic 40 mph and 1400 rpm. I think the remaining "lug" is simply a side effect of an engine that likes to rev high. On another note, I took my Civic in for a really annoying rattle in the rear headliner , of course they tried to blow me off by saying "we don't want a mechanic tearing into your headliner" I stuck to my guns and acted a little p*ssed. "that is unacceptable; someone is going to fix this!" and I called for the service manager. He agreed to send it out to a upholstery shop where they found loose clips and wiring, which were fixed and my sanity restored! The old saying "The squeaky wheel gets the grease" is ever so true when dealing with the your service deptartment!
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Replying to: 85crx (Feb 12, 2007 2:51 pm) The belt kit was a major improvement and I to can he the remaining slight drone but the noise now is just the normal sound of the engine at the 1400-1500 RPM range while in a higher gear. I am shocked the dealership sent your car to have the roof liner clips fixed. They are totally capable of fixing that in house as the liner just pulls right down with some gentle prying. Yep, a nagging customer always gets what they want so the service people can shut them up, hehehehe. |
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