Last post on May 05, 2006 at 11:59 AM
You are in the Toyota Camry
What is this discussion about?
Toyota Camry, Transmission, Sedan
TMSUSA is Part of the Executive Management of Toyota Motor Sales, USA, Inc.
This Discussion is Limited to the 2007 Toyota Camry V6 6-spd Automatic Transmission Issue.
Need Help Now? See Your Local Toyota Dealer or Call the Customer Experience Center at
#205 of 233 Re: 07 Camry Problem [faldoc]
May 03, 2006 (9:37 pm)
I did get word this evening that 74 new transmissions had arrived from Japan via air shipment and are in our distribution system on their way to dealers who have customers waiting. So faldoc it is quite likely that one of them is destined for your vehicle.
#206 of 233 Re: Numbers & Dates [angela8]
May 03, 2006 (9:49 pm)
Rita, I regret that the response you received from our representative was so curt. Your feedback is and has been quite helpful to us, and I will ensure that your comments are relayed to our management team at our Customer Experience Center so that we can make improvements.
Also, tmsusa is hopeful that we can earn back your confidence and loyalty. Based on the news I relayed in an earlier post, let's hope that a replacement transmission is in route now to your dealership. We'll make an effort to verify that in the morning with our Parts Distribution Team and Expeditors. Your disappointment is certainly understandable.
#207 of 233 Re: Numbers & Dates [tmsusa]
May 04, 2006 (3:13 am)
It seems that the root cause of the residual concern from folks, is the uncertainty as to whether the car they have purchased (or about to purchase)......is one of the cars that may have the defective transmission or not. You reference reaching out folks with communications, but you have not described how you are doing that.
If you could confirm exactly which VIN numbers:
a.) "may" have the defective transmissions, then owners that have that car today would be on the lookout for the symptoms of a failure. If I was the owner of one of these VIN numbers, then I would want a letter informing me of the potential problem.....so If possible I don't put myself or loved ones in situations which would magnify the impact if the problem surfaced (long out of state trip, quick passing situations, etc).
b.) "definitely do not", then those owners can stop worrying about their car, and others can buy in confidence.
Can you confirm that Toyota KNOWS the VIN numbers that might be impacted, or please confirm that TOYOTA DOESN'T exactly KNOW the VIN numbers. Desperately looking for a way to definitively INCLUDE or EXCLUDE specific cars.
#208 of 233 To Recall or Not to Recall?
May 04, 2006 (5:50 am)
If Toyota can identify the cars with the problem (they did say it was around 160), then I think there should be a formal recall on just those vehicles.
If the transmission shifts to 1st gear while travelling at high speed (as someone described), or even if it is just shifts erratically on the highway, I think we can all agree that is a safety issue, especially if the roads are wet, snowy or slippery, and you have your family in the car.
I don't think we need to wait for the car to exhibits symptoms to have it recalled. For example, when recalls are issued for seat belts, or air bags, we don't wait for the seat belt to snap, or the airbag to deploy, to fix it.
This begs the question: Can Toyota positively identify the 160 or so cars affected?
#209 of 233 Re: To Recall or Not to Recall? [supergoop]
May 04, 2006 (6:09 am)
You must consider all sides to the story. It's not going to be possible to make all customers happy. At least one person on this thread has already stated that he/she wants no work done on his/her vehicle if it does not exhibit a problem. A recall would then mean this was not the case, for example.
Regardless, it seems that anyone with a Camry build date of this month has nothing to worry about, so going forward, this issue will not actually BE an issue.
#210 of 233 Re: To Recall or Not to Recall? [supergoop]
May 04, 2006 (6:20 am)
I am one of the affected customers and I KNOW that if I had been in a different traffic situation it could have been a serious safety issue. My car accelerated slowly with rapid RPMs and remained somewhat stagnant and jurked like crazy, shifting up and down.
My prior message to TMSUSA was not answered in regards to needing some reassurance on prevention of this situation occuring with pending sales from dealer stock as well as notification of current owners that haven't reached that pivital mileage marker.
TMSUSA did say that the replacement transmissions were being expedited, which was good news. Again I must stay that with the exception of one conversation with my Toyota customer service rep regarding this issue, I have been treated well by Star Toyota as well as Toyota.
#211 of 233 Re: To Recall or Not to Recall? [alpha01]
May 04, 2006 (6:28 am)
The reason that person said he didn't want to do the work is because he is "gambling" his car is not the half-percent affected (fair to add the odds are well in his favour).
Now, let's assume for a minute that Toyota positively identified his car was one of 160 cars affected, do you still think he will refuse repair, symptoms or not?
However, my sense is that Toyota can NOT positively identify the affected cars, and that is why it is difficult to issue a recall.
P.S. I agree issuing a recall on all 5,800 cars just to weed out 160 does not make business sense, and would be a logistic nightmare, if not an impossibility. That is why I am hoping Toyota can identify the 160 or so cars affected, today or at some future time.
#212 of 233 Re: To Recall or Not to Recall? [supergoop]
May 04, 2006 (7:26 am)
That's why it's important for TMSUSA to get answer from Toyota, and try to avoid all the speculation. They either DO know the VIN numbers that may have a defect, or they DON'T. If Toyota doesn't, then lets acknowledge that they don't.....but then try to provide the actual date of manufacture where they know cars are defintely excluded....and provide the detail method where the owners and buyers can look it up.
I liken this to a family genetic disorder. If I find my parents have a serious genetic disease, I'm going to want to know whether I also have that particular gene defect passed to me, even though it may be dormant and never surface. If we check the genes and I don't have the defective gene, great. If I do, I know to be on the lookout for the symptoms that may or may not ultimately surface.
So Toyota let's open the books a little. Please let us know via VIN or mfg date (or some other method which owners/buyers can verify).....exactly which cars were built after the problem was identified, and are therefore EXCLUDED from having this problem.
So that leaves a subset of cars that MAY or MAYNOT have the problem. It's not clear to me that when you reference 160 vehicles that have this problem, whether the subset of cars that MAY have the problem is actually 500, of which you believe only 160 will have snapring not seat correctly over time.....or whether the subset in total (the total number of cars that could have this problem) is 160.
#213 of 233 Re: To Recall or Not to Recall? [supergoop]
May 04, 2006 (7:50 am)
supergoop I tend to agree with you that Toyota cannot positively ID the cars with the problem.
In my reading in this forum, I gather
1. The remedy to those already affected is to replace the transmission
2. ‘Vehicle production dates are not necessarily what we're using to track the affected vehicles’ (quote from tmsusa), and this will lead me to number 3
3. (This one someone has to correct me if I am wrong) the problem is not in the assembly line (whether it be in the US or Japan) but the manufacturing of the transmission itself (which is in Japan). It might just be luck that all of those we have seen in the forums are all assembled US
I just want to know if Toyota has identified and rectified the problem today (or a certain date). While I cannot expect a total reassurance of any product to be defective free, at least the potential of having this problem is much less when I buy a Camry whose 6 speed transmission is assembled today.
The SE V6 I liked will be arriving in my dealership in 1-2 weeks time and I have to make a decision whether to buy it now or wait for another six months to sort out the transmission problem. If the tranny issue did not come up, I was willing to make a deposit to be sure I get the unit.