Ask the Car People.SM


Ford Expedition Rust and Paint Problems

106 messages,  Last post on May 13, 2013 at 10:10 AM

You are in the Ford Expedition Forum.

What is this discussion about? Ford Expedition, Paint, SUV

Messages Page 10 of 12

#84 of 106 Brand New Expedition - Lots of Rust under Dash by ebandlm

Feb 01, 2012 (12:10 pm)

I recently purchased a brand new 2011 Expedition - fully loaded, sticker price just under 50K. While working on the sync system which had broken, I was under the dash and discovered rust on all the metal parts. I am not saying a spot here or there. There is rust from left to right. Well, in true Ford fashion, they said it is normal. My concern is - metal never stops to rust. Metal needs moisture to rust. If there is that much rust now - I can't imagine what it will be like in three years, probably the day after the warranty runs out. So here I am....a vehicle who's tires have had to be balanced twice in 7 weeks (and the vehicle still rides like an old truck), the sync system has gone out twice and rusty metal parts, not to mention the poor glue job on the hatch....Where do I go from here? I have taken 41 pictures of this and an independant body shop has said that isn't normal, after they examined the vehicle. Ford customer service - that was 30 minutes on the phone and my life I will never get back. Totally useless. Any suggestions or want to see some pictures, let me know...your going to ask yourself "What is Ford thinking?"

#85 of 106 Grand Marque Paint Peeling off by wunderly

Feb 06, 2012 (8:58 am)

I have a 2006 Mercury Grand Marque and the white paint is peeling/blistering off the hood, roof, trunk and some side panels. I contacted the dealer and they have had this problem with LOTs of Grand Marque and Ford (especially police cruisers) and have repainte "probably over 100". I contacted Ford via e-mail with no results and denial. I contacted Ford customer service by phone and she admitted this is a problem with the white series of the cars as the metal wasn't prepared properly. HOWEVER, FORD WILL NOT BE DOING ANY CUSTOMER SATISFACTION RECALL!!! Thanks Ford! She suggested getting it repainted and save the receipts--$1700!!! I recontacted my local Ford dealership service manager. He had talked to the district and region reps and they refused to budge. They know the problem and have had police cruisers with no paint on the roofs. But he says he thinks they are afraid if they do any more, they will open a flood of repaints and possibly a consumer class action lawsuit--where are the people looking out for us and big companies not standing behind their product. What do I do? I am filing a consumer complaint with the state of Florida, but I am going to half to repaint because it is starting to rust. The car was my retirement car and still only has 22,000 miles on it.

#86 of 106 Re: Grand Marque Paint Peeling off [wunderly] by tcaruthers

Feb 06, 2012 (11:03 am)

Replying to: wunderly (Feb 06, 2012 8:58 am)
This is why I traded in my Ford for a Dodge. I will never own a Ford again. It was also admitted to me by two different delearships since I traded the Expedition in, that it was a problem and Ford was NOT going to do anything about it. Unfortunately, many people can't get out of a vehicle that easy and not enough people know about the paint problems when they buy. Too bad we couldn't get the news to expose the complaint!! I drove my Expedition around for a very long time with bubbling paint on the hood and had to just wait till I had the money and was able to get out of it. Not to mention, that Expedition was in the shop from 1,500 miles until the day I traded it in...the engine even blew up at 98,000 miles. Good thing I had a 100,000 warranty, that I purchased. Oh, and that was a big deal too. The Ford warranty that I bought and paid cash for, had to "investigate" why my engine blew up RIGHT before the warranty ran out...gee, really, the car has been in the shop since I had it with everything from the window motors, a/c, front end problems, starter, transmission and now your surprised about the engine...whatever. It took me three weeks to get my car back, while they made sure I didn't do anything to blow up the engine. Come to find out, two of my fuel injectors stuck open and flooded the cylinders. Not possible for me to have done. After that I just bidded my time to be able to get rid of it....NEVER again will I buy Ford. I'd rather walk, that thing was constantly in the shop.

#87 of 106 2008 ford expedition paint peeling by obus

Apr 20, 2012 (2:16 pm)

Well I notice that mine is now peeling too and Ford is saying tough luck. I intend suing them in Green Bay WI small claims court.
 
Can someone tell me what address I should use for the process server for the summons and complaint?
 
FYI the local Ford dealer told me that they have to repair the paint on EVERY Ford Expedition they take in in trade or buy at the auto auctions. EVERY single one needs paint repairs under the hood and under the tail gate and on the surface of the tailgate.
 
The contamination issue is the real problem. Ford admits it; but they can save money by settling each suit rather than a general call back which would cost them MILLIONS.
 
Dennis L Oberer

#88 of 106 Re: 2008 ford expedition paint peeling [obus] by maynardjw

Apr 20, 2012 (7:53 pm)

Replying to: obus (Apr 20, 2012 2:16 pm)
If you belong to Facebook go here http://www.facebook.com/profile.php?id=100000108923547&ref=tn_tnmn#!/groups/ford- peelingpaint/
 
There you will find everything you need and get help from many who have already gone through the process. One of the members set up Fords paint programs and has all the inside information on the problem. He helped me and recently beat Ford's legal team in Dearborn Michigan across the street from Fords world headquarters.
It is not a difficult process. You may find the address to mail from your state attorney generals office. Many state supply the information. Also put the dealer that sold you the car as a codefendant

#89 of 106 2008 Ford Expedition Paint Peeling by obus

Apr 20, 2012 (10:38 pm)

Thanks Maynard but I still need the address in Dearborn MI for the process server. Does anybody know which address I use to present them with the small claims court summons and complaint?
 
D L O

#90 of 106 Re: 2008 Ford Expedition Paint Peeling [obus] by steve_ HOST

Apr 21, 2012 (7:05 am)

Replying to: obus (Apr 20, 2012 10:38 pm)
If you are hiring a process server, they should know or be able to help you find out. Maybe this link will help if you are serving by mail. Or look up another case in the court index where someone has sued Ford and see what address they used. There's probably a registered agent in your state, if you aren't in Michigan. Maybe the corporations section of your state government has that info.
 
You could just call Ford and ask - may have to go through a few menus or CSRs to get there.

#91 of 106 PEELING PAINT ON TAILGATE AND HOOD by ggoodyear

May 31, 2012 (8:44 am)

Tell me why does it matter that I am not the original owner?? The original owner yes bought it off the showroom but kept it less than a year!! I have owned this truck for 3 years. Why with in 3years is my paint peeling on the tailgate and hood??? As you would expect FORD could care less!!! Needless to say this was the 2nd Expedition I purchased and it will be the last!!!! What can I do??? I heard it has something to do with when it was painted originally. Apparently, during the process something got stuck to the body and is now causing this!!! HELP!!!

#92 of 106 Expedition Peeling Paint by mtcarmelfox

May 31, 2012 (6:50 pm)

Replying to: ggoodyear (May 31, 2012 8:44 am)
It does not matter if you are the original owner. Pre-owned Expedition and Mustang owners have won in California, New Jersey and Michigan on this issue in small claims court. The information is out there. Many documents exist on the Ford Mercury Peeling Paint Facebook site in which owners have used and have successfully won.

#93 of 106 Re: PEELING PAINT ON TAILGATE AND HOOD [ggoodyear] by maynardjw

May 31, 2012 (7:37 pm)

Replying to: ggoodyear (May 31, 2012 8:44 am)
Add Massachusetts to the list of people who have won. If you are on Facebook check out:
http://www.facebook.com/?ref=tn_tnmn#!/groups/fordpeelingpaint/
 
Here you will all the information you need. Sue for sheet metal replacement as well. The sheet metal (aluminum) is contaminated with iron from the stamping process and will blister again. Mine did. Getting a check for 5k sure makes the pain go away. Start taking pictures to document the blistering. Get a few estimates and get at least one from a Ford autobody.
The Dearborn MI win (down the street from Ford Headquarters) was originally thrown out and she appealed. Ford sent in their legal team and lost.

Messages Page 10 of 12

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement