Last post on Oct 15, 2013 at 11:32 AM
You are in the Lexus IS
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Lexus IS, Lexus IS 300, Lexus IS 250, Lexus IS 350, Sedan
#367 of 378 You might get it replaced for Free!
May 10, 2011 (4:09 am)
Hi there.. i know, it is a nightmare. Some of your buttons work the screen.. mine didn't at all. After getting the astronomical quote, I went back the next day and sat in the Lexus dealer and spoke to the service manager. I told him how upset i was at buying a Lexus that went wrong after 50,000 km and that i might as well have bought a Hyundai or Kia.. and i felt very let down by the brand name and so forth...I'd bought the car to last me a good ten years and that's why i'd paid top dollar.
He wrote an email to the head of his section saying i was a good customer, had servicing done at every exact recommended km and that this touch screen "was a known problem" and would they replace it for free. I actually said i'd be happy to pay labor charges but not parts. Within 24hrs he came back and said they've agreed to replace the entire screen for FREE!!
So it pays to be nice, respectful and communicative when you're in the service manager's office, afterall it wasnt his fault it crashed!
I am absolutely thrilled and i really hope that it works out for you. Give it a go. I feel sure that they didn't just replace it because of me... i think it must be a design fault and indeed the first engineer that looked at it, alluded to the fact that it was a design fault and they'd replaced "several"..
#368 of 378 IS 250 Power door locks
May 28, 2011 (8:34 am)
Last December the power door lock on driver's door stopped working. Dealer replaced the "module" and no more problems - at least with that door lock. Now the power lock on the passenger front door has stopped working and the dealer has ordered the replacement part for that. Has anyone else had this problem? My car has only 34,000 miles on it and the warranty expires in July, but it concerns me what it might cost me to keep this car in repair from things that should not be going wrong in the first place.
#369 of 378 Re: Alloys finish blistering [denny]
May 28, 2011 (8:42 am)
As a follow-up to my query re: blistering finish on the wheels of my '07 iS 250, I emailed the service manager at the dealership and got a quick reply back saying that they would replace all 4 alloys - and they did. What I found surprisiing was that they just took my word for it without even asking to see the wheels first. Now that's service!
#370 of 378 Re: You might get it replaced for Free! [bree7]
Sep 24, 2011 (12:35 pm)
Hi there, I've got the exact same issue with my car which is only 35,000km.
Who is the agent who replaced the screen for you for free I'm in Dubai the agent here is Al Futaim motors.
Thx a lot for sharing your experience
#372 of 378 Steering wheel question
Dec 16, 2011 (11:54 pm)
Hello all. Just got an IS350 w/ F-Sport package and Nav about 3 weeks ago on a lease, with less than 800 miles on the car. But the steering wheel seems off-centered. Did anyone suffer from this? Any information will be greatly appreciated. Thanks!
#373 of 378 Re: Steering wheel question [fkong]
Dec 17, 2011 (8:37 am)
The car would come from the manuf. perfectly aligned ..... so either someone hit a curb parking or something more serious happened at the front end. Either way, take it to the dealer and make sure your concerns are noted on the invoice ..... that's for your protection. Look for uneven tire wear .... might be a bit early to spot anything but check anyway. While there go to the showroom and check the steering wheel alignment of cars on the floor.
Let us know what happens.... most dealers are good about helping customers ... why not, it keeps u coming back.
#374 of 378 Re: Steering wheel question [kc567567]
Dec 21, 2011 (2:09 am)
Got back from the dealer this afternoon. They say the steering is fine. But the sensitivity of the steering could cause me to think the steering is off-centered. They also said that when I take it in for the 1k service, if I still think it is off-centered, they will have someone go with me so I can show them what's up. I sure hope it's the sensitivity of the steering. Keeping my fingers crossed.
#375 of 378 Lexus IS 250 brake replacement
Oct 09, 2012 (4:47 pm)
I own a 2008 Lexus IS 250. I've owned it since late 2009. Just brought my car in for an oil change and they said I need new front brakes. They showed me the pads and I guess they looked low compared to a model they had of new pads. I had my front pads replaced 6/12/11 and it's now Oct 2012. It looks like they wrote my mileage on the receipt, but I'm not positive (it's listed under license No, but it's obv not my license #)...40,815...my mileage now is a little over 50k...I thought brake pads should last closer to 30,000 miles?? I found it interesting when I first was told I needed new brakes that I got, not only different price quotes for the repairs, but that each shop (local mechanics, midas, etc) told me that I needed different things. Some said just front brakes, some said front and back. Some said new rotors or rotor resurfacing, some just pads...Called the dealer who put the pads on in 2011 and said it seems kinda soon to need new pads and he said to bring it in and he'd take a look at it. Any advice?
Also, after reading the tips on brakes on this website, one article said you can wait until you hear a squeeking noise from the metal in the pads, which is there to tell you it's time to replace. Another article said you should try to time it before that happens...any suggestions?
#376 of 378 Car Covers
Apr 26, 2013 (12:10 pm)
I was just told by someone in the service department that Lexus no longer makes car covers for their vehicles??? Is that true? Not everyone has a garage to park in when going to work. Anyone else have trouble finding a car cover?