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SUVs Mazda CX-9 2007 Mazda CX-9
1120 messages, Last post on Nov 12, 2008 at 2:37 PM
You are in the Mazda CX-9 Forum. Your Hosts are steve_ & tidester
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Replying to: svofan2 (Aug 19, 2007 3:44 am) tidester, host SUVs and Smart Shopper |
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Replying to: sranger (Aug 16, 2007 7:25 pm) Then you need to escalate to corporate, and I don't mean calling the customer service line. Email me at brucem105_AT_comcast.net, and I will give you a copy of a letter I have used over and over to get results, and it's never failed me or anyone else I have given it to. You'll need to customize it a bit for your particular situation. Then you FedEx where I tell you to send it, and you WILL get a high-level response in a very short amount of time. Now, I don't know you or the problem you are describing, so I can not promise they will consider it a a real problem, a fixable problem, etc. But you'll get a response and you will not need to take it any higher, as it'll come from the CEO's office. Good luck! Bruce p.s. This is not some stupid email scam, I don't charge for the letter, etc. Just trying to help, and it makes me feel good to see people get results using a method I created from a problem I had a long time ago.
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..get the help offered, this gentleman appears to know what he is talking about.....I know for one (daughter is ADA in NY and son in law a defense attorney) that there are certain phrases that work most of the time for not saying all the time..one comes to mind "....your or company are not acting in good faith"..boy do they work.... Good luck lets us know since you have voice your discontent to all winds is only fair that you keep us all updated... |
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Replying to: brucem (Aug 19, 2007 10:42 am) |
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Replying to: sranger (Aug 16, 2007 7:25 pm) |
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Replying to: chuck68516 (Aug 19, 2007 5:45 pm) I don't even know why we're rehashing this now - sranger, i thought you fixed the thing. Maybe you should have some service done that requires an overnight stay, and demand a CX-9 loaner. Then you can drive it for the duration and see if it really was just YOUR seat. If the other car is comfy, then you have ammo for Mazda. If the other car hurts, well... then it's just "irreconcilable differences" between your bum and the Mazda seats. 
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Replying to: carlitos92 (Aug 19, 2007 7:33 pm)
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Replying to: chuck68516 (Aug 19, 2007 8:44 pm) Chances are that if someone here is mentioning the problem then there are many others "out there" who are also experiencing it. And it wouldn't necessarily be only those who drive long hours every day. One size does not fit all when it comes to car seats. tidester, host SUVs and Smart Shopper |
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Replying to: chuck68516 (Aug 19, 2007 8:44 pm) FWIW, I've made 10-hour drives in every car I've ever owned, Mazda CX-7 included, without wishing the manufacturers would replace the seats. Most of those cars did not accumulate more than 12,000 miles a year. |
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First, I did modify the foam under the seat and it did help, but it is still not comfortable. It basically relieved the pressure of the hard seam in the side bolsters. I think that main problem is that the leather and or the cushion is simply too hard. I can say without a doubt that the vinyl on the back of my seats is significantly softer than the leather on the face of the seats. Unless I use a cushion over the seat that is at least 1" thick of soft foam, My rear will get so sore over time that I cannot drive it. This usually happenes after two or three days of driving 4-6hr per day. I have owned many cars over the years and this is the only one that has caused this type of issue. My 2005 Mercury Mariner did not cause this problem. I also have a 2005 Mustang GT. When I am not carrying much demo equipment I drive it and I have never found it to be uncomfortable. In fact it gives my rear end a rest from the CX-9 seats. There are other people who have contacted me with the same issue. I admit that their discomfort does not seem to be as pronounced as mine. Most prefer not to post here because of all the flak I got. I did find out Friday that Katzkin Leather offeres seat covers for the CX-9 for about $1,000.00. I am going to work with a local upholstry shop to see if I can solve this issue once and for all. It will cost me a couple of thousand dollars, but it will be less expensive than the money this I would lose on trade. ( also the Katzkin seats look great ) P.S. I will email the guy who offerest to help, but I really need to get this issue resolved soon... |
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