Last post on Oct 11, 2013 at 6:09 PM
You are in the Buick Rendezvous
What is this discussion about?
Buick Rendezvous, SUV
#6 of 288 Re: 2002 Buick Rendezvous Class Action??? [fader325]
Apr 18, 2006 (7:50 am)
For the record, I just got a call from the Buick Service dept. where my 2002 RDV is getting an oil change. They say there's a coolant leak from the lower intake manifold gasket.
Is this one of the common problems?
I just came across this webpage: http://www.ctv.ca/servlet/ArticleNews/story/CTVNews/20060330/whistleblower_gm_06- 0406/20060406/
which has an article all about the intake manifold problem, and states that GM is well aware of it. It also sounds like if you're persistent enough, GM might pay for the repair.
In case the link breaks, here's the story:
CTV lifts hood on potential problem in some GM cars
Kathy Tomlinson, CTV News
It's a simple component buried deep under the hood -- in some 1 million General Motors vehicles sold in Canada alone. It has the potential to cause huge headaches though, for the GM vehicle owners.
It's an intake manifold gasket, put in at the GM factories, in some makes and models between 1995 and 2003. According to GM's own internal service bulletin, the part can "degrade" -- causing coolant to leak -- sometimes into the engine. Several vehicle repair mechanics told CTV that in the worst case scenario, the coolant mixes with engine oil -- making the oil ineffective -- and damaging the engine.
They say in extreme cases, the engines overheat and seize completely -- which means the vehicles need complete engine replacements. Some GM customers have been hit with repair bills of up to $5000 -- after their warranties have expired.
"I started to cry," said Ontario resident Lisa Slatter, whose 2002 GM Montana needs at least $1700 worth of repairs. "I cried and I cried because I thought I don't know how I'm going to pay for this."
Slatter's problems started when her vehicle had less than 100,000 kilometres on the odometer. It was leaking coolant, she said, and her warning light was on. An independent mechanic diagnosed a leaking intake manifold gasket -- and told her she should get it replaced.
Eventually, her GM Montana broke down completely. Now, she needs a new head gasket -- a significant repair.
"I didn't know (how serious that problem was) until my thermostat was over in the red," Slatter said. "It totally overheated. Because the coolant was gone."
"This is absolutely not normal wear and tear," said Kirk Robinson, an independent mechanic who worked as a GM service technician several years ago. He also hosts a call-in cable TV show in Toronto, called "Auto Talk".
Robinson agrees with several other mechanics, who told CTV they see and hear from GM customers with the same problem almost every day. Kirk told us he does repairs associated with GM intake manifold gaskets at least once a week -- and says it's the number one complaint he hears during his call-in show.
"It's very well known in our industry that this is a fault," he said. "It's definitely a manufacturing defect."
It turns out that GM has known about the problem for years. CTV obtained copies of four GM internal service bulletins -- from 2001 to 2004 -- warning General Motors dealers about the potential problem. For example, in 2001, GM wrote:
"Some owners may comment on excessive engine coolant consumption, or an engine coolant leak near or under the throttle body area of the upper intake manifold." "Upper intake manifold composite material may degrade...and could result in an internal or external coolant leak."
GM's service bulletins list several vehicles potentially affected -- 23 makes and models manufactured between 1995 and 2003. Since then, GM has come out with a new, improved intake manifold gasket. Still, mechanics say, the old part continues to break down in vehicles that haven't had it replaced.
Robinson, for one, thinks GM should have called all the potentially affected vehicles in for full repairs, when they first identified the problem.
"I think they should have brought (the affected vehicles) back and fixed it a lot sooner," he said.
"I think this is the biggest problem that I've ever seen with automobile manufacturers," said Phil Edmonston, who writes the consumer car guide Lemon Aid. "I really believe it's the biggest problem GM has ever had."
There's an on-line consumer petition -- with 11,000 signatures from GM customers -- calling for a voluntary "goodwill" recall by GM. In Canada, The Automobile Protection Association has logged 800 complaints. There are class-action lawsuits brewing in the U.S., where Edmonston now lives.
"The way to fight is just simply send a registered letter or an e-mail (to GM)," Edmonston told CTV, during an interview in West Palm Beach, Florida. "If your vehicle is not reasonably durable and has a mechanical defect, any judge on any bench -- small claims up to the Supreme Court of Canada -- can make that company pay."
Edmonston said he knows of several cases where GM has paid for intake manifold gasket repairs -- beyond the warranty period -- when customers have made a big fuss. He believes GM should now cover all related repairs, on all its affected vehicles.
CTV asked General Motors several times for an on-camera interview. The company sent a statement instead, which says, in part:
"An intake manifold gasket concern can arise from a variety of causes. It is for this reason that any concern a customer may have beyond the warranty period is handled on a case by case basis," wrote Stew Low, director of communications for GM Canada.
He also indicated there will be no voluntary recall of affected vehicles.
"GM does not plan to issue any type of goodwill action regarding the intake manifold gasket situation."
GM vehicles potentially affected (source: GM Technical Service Bulletins):
* 1995-1997 Buick Riviera
* 1995-1998/2000-2003 Buick LeSabre
* 1995-1998/2000-2003 Buick Park Avenue
* 1996-1998/2000-2003 Buick Regal
* 2000-2003 Buck Century
* 2002-2003 Buick Rendezvous
* 1996/1998-2001 Chevrolet Lumina
* 1998-2003 Chevrolet Monte Carlo
* 1997-2003 Chevrolet Venture
* 1999-2003 Chevrolet Malibu
* 2000-2003 Chevrolet Impala
* 1995-1998 Oldsmobile Ninety Eight
* 1995-1998 Oldsmobile Eighty Eight
* 1998 Oldsmobile Intrigue
* 1996-2003 Oldsmobile Silhouette
* 1999 Oldsmobile Cutlass
* 1999-2003 Oldsmobile Alero
* 1995-1998/2000-2003 Pontiac Bonneville
* 1997-1998/2000-2003 Pontiac Grand Prix
* 1996-1999 Pontiac Trans Sport
* 1999-2003 Pontiac Grand Am
* 1999-2003 Pontiac Montana
* 2001-2003 Pontiac Aztec
General Motors Canada encourages any of their customers to contact their Customer Communications Centre at 1-800-263-3777 if they have questions regarding their vehicle or service needs.
Send us your tips, stories and ideas to CTV Whistleblower:
Email address: whistleblowerctv.ca
Phone number: 416-313-2494
c/o CTV News Toronto Bureau
444 Front Street W.
Toronto, Ont. M5V 2S9
#7 of 288 Re: 2002 Buick Rendezvous Class Action??? [netnerd]
Apr 18, 2006 (11:01 am)
Just a follow-up to my own post:
When my local GM service guy first told me about the coolant leak from the lower intake manifold gasket earlier today, he said it would cost $700 to repair. He said he had no knowledge of it being a common problem. I called back an hour or so later--after having done a little research here on Edmunds and some Google searching--and spoke to a different guy (the first guy was at lunch). Told him I believed it was a common problem, that GM even knew it was common, that I had been coming there for 5 years and would like to be able to continue doing so, and didn't think I should have to pay for the repair. He said he'd talk to the service manager (or somesuch higher up).
Got a call from guy #1 a few minutes ago and was told that they'd decided that they would do the repair for me if I paid a $100 "deductible" and the rest would be covered by the warranty (not sure what warranty since mine ended over a year ago). I decided to take the offer since I figured that $100 is worth the time and effort and frustration I'd have put into trying to get it done for free, etc. Had they come back and said $350, I was prepared to tell them that that was unacceptable and then I'd try to get it done for free (or at least for less than $350).
I've had the BCM replaced, the air conditioner condensor replaced, and now the intake manifold gasket leak. Only one left is the ball bearings.
#8 of 288 Re: 2002 Buick Rendezvous Class Action??? [fader325]
Apr 24, 2006 (2:13 pm)
If there is one count me in.....I have a 2002 and it is horrible. Had the AC condesor repaired...two weeks later the BCM....the wire harness....what's next??
#10 of 288 Re: WORST CAR I'VE EVER OWNED [sharrac]
May 01, 2006 (5:09 pm)
I've also had that grinding noise for a while, i also noticed my mpg fell by 3 mpg. The car had a total meltdown over the weekend and it turns out it was the differential. Has I known about this sooner it would have been only a fluid change. Which would have prevented a $3,600.00 Repair--luckily GM is covering the repair-no clue why but the dealer got it cover after two phone calls to GM. Strongly suggest you get that checked
May 17, 2006 (5:12 am)
Will my 2002 Rendezvous run OK on E-85 fuel? By the way, I found the discussion above very interesting.
We love our Rendezvous. It gets driven in town traffic most of the time and has never given us any problems.
#12 of 288 2002 Rendezvous headaches
May 24, 2006 (3:31 pm)
I wish I had found this site before buying our 2002 rendezvous in Jan/06. Being used, the dealer - Riverside Auto in Guelph ON, has been NO help whatsoever. We have lost count of the number of times it hasn't started, usually when we stop for gas. Wait awhile & it usually starts. Today, it's been 3 hours & still won't start. The A/C doesn't work & the latch on the console broke within days of us taking delivery. I've noticed that it wants to stall at high speed.
My question is- does replacing the fuel pump correct the starting problem? Someone please reply as it's a very expensive repair that I don't want to have done if that is not the problem. All replies appreciated. Thank you- Lorrie
#13 of 288 Re: 2002 Buick Rendezvous Class Action??? [rdvs2002]
May 30, 2006 (7:37 pm)
Having similar problems. Why did you replace the BCM? I am having security issues, once the battery is disconnected, the radio is in security and so is the entire vehicle in SECURITY and the message states to service vehicle soon.
I also had the intake manifold replaced and so did my son's. Both 2002 Rendezvous.
#14 of 288 Re: 2002 Buick Rendezvous Class Action??? [jpt45]
May 30, 2006 (7:55 pm)
I to had this "Security" issue with my 2002 Rendezvous. We had to replace the BCM. Took care of that problem. A few months later we had "traction control" issues. Had to replace the front left wire harness. The traction control light was coming on and you could hear a grinding noise. When my BCM went, the lights would stay on, windows wouldn't go down, horn would honk, door locks would lock and unlock. When you unhook the battery and rehook, it will correct it TEMPORARILY. It will come back and get worse!! Good Luck....
#15 of 288 Re: 2002 Buick Rendezvous Class Action??? [rdvs2002]
May 31, 2006 (2:25 pm)
Thanks for the feedback. The disconnection of the battery will NOT reset now, so I guess I will need to replace the BCM. Anyone else have the same problem?