- #263 of 290
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2003 Hybrid transmission failure
by dmaclau
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Sep 21, 2009 (10:25 am)
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I am trying to reach the Honda DPSM (District Parts and Service Manager).
I have a 2003 Civic Hybrid whose transmission has failed. We have brought this car into Honda service at least 3 times with the same problem with assurances each time that there was no problem. Now that the warranty has expired we're told that the transmission has failed and we're responsible for the repairs. They further tell me that this was the decision of the DPSM but refuse to give me any contact information.
Honda America also refuses me DPSM contact info but assures me that the dealer is to contact him and have him contact me. The dealer is amused by this suggestion.
Does anyone have any idea how to contact the DPSM or to whom I might appeal?
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- #264 of 290
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Re: 2003 Hybrid transmission failure [dmaclau]
by nypeach
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Sep 21, 2009 (5:41 pm)
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Replying to: dmaclau (Sep 21, 2009 10:25 am)
I wrote a letter to American Honda detailing the problems I've had with the hybrid. I received a call from a customer service rep, Betty Mcdonald (800-999-1009), and she informed me that Honda would offer "assistance" by refunding me part of what I paid to have the air compressor and serpentine belt replaced. she said while Honda would consider doing this, HONDA'S GOOD WILL IS NOT AN ENTITLEMENT, and that if I continued complaining she would withdraw the offer since nothing seemed to make me happy. Ms. McDonald says she will get back to me on Wednesday (sept. 23). I wrote a second letter detailing my conversation with Ms. McDonald and assured the president of Honda America that I now understand what I can expect from his company--nothing. Mind you, I told the customer service rep that hundreds, if not thousands, of people have detailed transmission and other complaints with the hybrid on the internet. She said, "hey, things happen." My next step is to ask colleagues at the nation's media outlets to write about the disaster that is the Honda Civic Hybrid. sorry I couldn't offer more help, but if we unite to hold Honda accountable, we might get real solutions.
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- #265 of 290
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Re: 2003 Hybrid transmission failure [dmaclau]
by stan29
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Sep 22, 2009 (8:07 am)
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Replying to: dmaclau (Sep 21, 2009 10:25 am)
I had your very same experience. Dealer replaced transmission twice under warranty. Before warranty expired transmission started acting up again but dealer could not replicate the problem. I contacted Honda Corporate customer service in California 1-800-999-1009. They advised that the dealer would have to attempt to repair the transmission FIRST by opening it up and inspecting it BEFORE they (Corporate) would determine whether they would participate in covering any of the cost of repairs. The best you could hope for is THEY supply the parts and YOU pay the labor. Not free but better than paying the whole $2800-3000. The car is basically a great car except they had not corrected the transmission problem until the 2006 model according to Consumer Reports. Let us know what happens. Stan
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- #266 of 290
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Re: 2003 Hybrid transmission failure [nypeach]
by rikfre
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Sep 22, 2009 (9:11 am)
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Replying to: nypeach (Sep 21, 2009 5:41 pm)
Honda (corporate) is a horrible company that knowingly manufactured defective products for a certain period of time and refuses to either compensate for repair or actually repair their defective units. Honda corporate uses their OLD reputation of Manufacturing great products to deceive consumers to purchase more Honda products. Even when you purchase a "Honda Certified" ( what a joke) vehicle you are deceived. I relied on the the above to purchase two very defective vehicles from Honda ( '02 Oddy-defective tranny..'03 HCH.. a dealership "queen"). As a result the advantages of the "savings" of low maintenance and gas savings were off-set by the expense of correcting the problems surrounding these vehicles. Honda insists that you go the dealerships. I do not trust their dealerships.They use some nifty tricks to separate you from your $$. I do not have enough room to go into that here. Spread the word .. do not buy Honda products..they really don't care..!
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- #267 of 290
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air compressor
by nypeach
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Sep 22, 2009 (1:18 pm)
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Can anyone tell me if the air compressor has anything to do with the transmission? After Honda replaced my starter clutch kit (or whatever that thing is), the air compressor died.
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- #269 of 290
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air compressor link
by nypeach
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Sep 22, 2009 (1:42 pm)
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I found this link and found that Honda added another component to the compressor to cut off one of the engines or something. Anyway, here's the link:
http://www.caranddriver.com/reviews/car/06q1/honda_civic
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- #270 of 290
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2005 Honda Transmission Problems
by debowe
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Oct 01, 2009 (5:25 am)
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My first venture into the Hybrid world was a 2005 Honda Civic. The mileage was much less than on the invoice but probably due to living in the mountains. The transmission jerked from time to time but not on a regular basis. I got a recall notice on this and took the car to the dealer. They checked it out and said everything was fine with the transmission. The transmission has continued to slip, flutter ever since. I have told the service department every time I take the car in and they say they will check it out, but nothing happens. Just shy of 100,000 miles the transmission has gone out. The service rep said they don't do good in the mountains. They never told me this when I bought the car. The dealer cost to replace is $4,000. Is it worth contacting Honda of America. This is my second Honda but I will never buy another one.
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- #271 of 290
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Re: 2005 Honda Transmission Problems [debowe]
by nypeach
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Oct 01, 2009 (5:43 am)
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Replying to: debowe (Oct 01, 2009 5:25 am)
Absolutely contact your state Honda rep and complain. If the transmission died when you were under 100,000 then the dealer should replace it. This is a recall problem and Honda is well aware of the problem.
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- #272 of 290
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Re: 2005 Honda Transmission Problems [nypeach]
by stephonda
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Oct 01, 2009 (7:37 am)
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Replying to: nypeach (Oct 01, 2009 5:43 am)
Yes, you'r warranty is good up to 105,000 miles so, you need to get on this......
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