- #259 of 290
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Re: 2003 Civic Hybrid, I mean! [pwebb]
by stephonda
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Sep 11, 2009 (5:16 pm)
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Replying to: pwebb (Aug 18, 2009 1:30 pm)
Hi, my Daughter has a 2004 Honda Civic Hybrid and when you put it in Gear, drive or Reverse, step on the gas, it makes a big bang and the car jerks, then takes off. I took it to my local Honda Dealer & he said it had a transmission(Automatic) problem & a clutch problem. it has just barely over 105,000 miles on it and they told me their was a curtesy call not a recall, on these very problems. Anyways, he just called me back earlier today and said the curtesy call warranty or whatever Honda calls it run out at 105,000 miles and , like I said, it had like 105,576 . he said Honda says Sorry, but they wont fix it..... any ideas on who or anyone else to contact or what to do? thanks for any info 
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- #260 of 290
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2004 Civic Hybrid transmission (auto) problems
by stephonda
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Sep 12, 2009 (8:14 am)
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Hi, my Daughter has a 2004 Honda Civic Hybrid and when you put it in Gear, drive or Reverse, step on the gas, it makes a big bang and the car jerks, then takes off. I took it to my local Honda Dealer & he said it had a transmission(Automatic) problem & a clutch problem. it has just barely over 105,000 miles on it and they told me their was a curtesy call not a recall, on these very problems. Anyways, he just called me back earlier today and said the curtesy call warranty or whatever Honda calls it run out at 105,000 miles and , like I said, it had like 105,576 . he said Honda says Sorry, but they wont fix it..... any ideas on who or anyone else to contact or what to do? thanks for any info
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- #261 of 290
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Mom's 2003 fixed
by jvee
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Sep 13, 2009 (8:36 am)
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With the replacement of the "star" clutch, my mom's 2003 no longer has the juddering or hesitation going into gear. She just squeaked in under the warrantee limit, so there was no charge.
The "burnishing" did not help.
Sacucci Honda of Rhode Island came through for her.
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- #262 of 290
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Count me as anotherr victim of this crap design
by billclo
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Sep 19, 2009 (4:04 am)
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I just had my 2003 HCH diagnosed with the same judder that many of you all have experienced. It goes into the shop in a couple weeks for "replacement" of a part, with possible replacement of the transmission (the tech said that sometimes when replacing whatever part they have to replace, a lubrication tube breaks and requires a replacement transmission).
But thanks to reading about your experiences, I won't be fooled if they try the burnish and get me to go away trick. The car is at 95000 miles, so I can see them burnishing it 3 times and hoping I go over 105k miles before they have to replace the transmission. I will be much better informed when I have to deal with them in 2 weeks.
I had hoped to keep the car until I was able to buy a Toyota plug-in hybrid (not yet available but supposedly being worked on), but I have to wonder about that plan.
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- #263 of 290
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2003 Hybrid transmission failure
by dmaclau
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Sep 21, 2009 (10:25 am)
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I am trying to reach the Honda DPSM (District Parts and Service Manager).
I have a 2003 Civic Hybrid whose transmission has failed. We have brought this car into Honda service at least 3 times with the same problem with assurances each time that there was no problem. Now that the warranty has expired we're told that the transmission has failed and we're responsible for the repairs. They further tell me that this was the decision of the DPSM but refuse to give me any contact information.
Honda America also refuses me DPSM contact info but assures me that the dealer is to contact him and have him contact me. The dealer is amused by this suggestion.
Does anyone have any idea how to contact the DPSM or to whom I might appeal?
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- #264 of 290
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Re: 2003 Hybrid transmission failure [dmaclau]
by nypeach
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Sep 21, 2009 (5:41 pm)
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Replying to: dmaclau (Sep 21, 2009 10:25 am)
I wrote a letter to American Honda detailing the problems I've had with the hybrid. I received a call from a customer service rep, Betty Mcdonald (800-999-1009), and she informed me that Honda would offer "assistance" by refunding me part of what I paid to have the air compressor and serpentine belt replaced. she said while Honda would consider doing this, HONDA'S GOOD WILL IS NOT AN ENTITLEMENT, and that if I continued complaining she would withdraw the offer since nothing seemed to make me happy. Ms. McDonald says she will get back to me on Wednesday (sept. 23). I wrote a second letter detailing my conversation with Ms. McDonald and assured the president of Honda America that I now understand what I can expect from his company--nothing. Mind you, I told the customer service rep that hundreds, if not thousands, of people have detailed transmission and other complaints with the hybrid on the internet. She said, "hey, things happen." My next step is to ask colleagues at the nation's media outlets to write about the disaster that is the Honda Civic Hybrid. sorry I couldn't offer more help, but if we unite to hold Honda accountable, we might get real solutions.
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- #265 of 290
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Re: 2003 Hybrid transmission failure [dmaclau]
by stan29
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Sep 22, 2009 (8:07 am)
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Replying to: dmaclau (Sep 21, 2009 10:25 am)
I had your very same experience. Dealer replaced transmission twice under warranty. Before warranty expired transmission started acting up again but dealer could not replicate the problem. I contacted Honda Corporate customer service in California 1-800-999-1009. They advised that the dealer would have to attempt to repair the transmission FIRST by opening it up and inspecting it BEFORE they (Corporate) would determine whether they would participate in covering any of the cost of repairs. The best you could hope for is THEY supply the parts and YOU pay the labor. Not free but better than paying the whole $2800-3000. The car is basically a great car except they had not corrected the transmission problem until the 2006 model according to Consumer Reports. Let us know what happens. Stan
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- #266 of 290
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Re: 2003 Hybrid transmission failure [nypeach]
by rikfre
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Sep 22, 2009 (9:11 am)
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Replying to: nypeach (Sep 21, 2009 5:41 pm)
Honda (corporate) is a horrible company that knowingly manufactured defective products for a certain period of time and refuses to either compensate for repair or actually repair their defective units. Honda corporate uses their OLD reputation of Manufacturing great products to deceive consumers to purchase more Honda products. Even when you purchase a "Honda Certified" ( what a joke) vehicle you are deceived. I relied on the the above to purchase two very defective vehicles from Honda ( '02 Oddy-defective tranny..'03 HCH.. a dealership "queen"). As a result the advantages of the "savings" of low maintenance and gas savings were off-set by the expense of correcting the problems surrounding these vehicles. Honda insists that you go the dealerships. I do not trust their dealerships.They use some nifty tricks to separate you from your $$. I do not have enough room to go into that here. Spread the word .. do not buy Honda products..they really don't care..!
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- #267 of 290
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air compressor
by nypeach
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Sep 22, 2009 (1:18 pm)
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Can anyone tell me if the air compressor has anything to do with the transmission? After Honda replaced my starter clutch kit (or whatever that thing is), the air compressor died.
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