Last post on Nov 14, 2012 at 5:19 AM
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Ford Freestyle, SUV
#166 of 300 2005 Ford Freestyle throttle body problems
Jul 22, 2010 (4:50 am)
When I called Ford CRC to complain about the issue and that they should pay for my rental they said there was nothing they could do because my car was out of warranty. I told the person that was unacceptable and asked to speak to her manager. Her manager called me back after a day and gave me the same story. I told him my car was being held hostage and was unsafe to drive and I'm being forced to pay for a rental because they won't have the part for at least three weeks. He said there was nothing he could do so I asked to speak to his manager. I day later I received a call saying that they will pay for my rental.
I think they're starting to feel the pressure. Keep it up everyone. Don't let them off the hook. There should be a National Recall and we shouldn't have to pay for this repair.
#167 of 300 Re: Throttle Control- Please HELP!!!! [catcounty]
Jul 22, 2010 (5:26 am)
I've been on this thread before but had to give it up--was bad for my blood pressure, if you know what I mean. My Ford Freestyle was traded in for a Hundyai (sp?) last September because of the utter futility of trying to deal with Ford. I will never, ever, ever buy another Ford again because of their inferior products--no wonder they don't stand by them. They're too interested in selling and not concerned about quality or follow--through. I,too, was told it would be months-long wait for the part and was offered a rental for a few days at best. My husband and I decided it would be best to cut our losses and go in another direction. This move is especially hard for a lot of people because financially they may not be able to do this. I would not count on the availability of the requested part. The least Ford could do is let the customer know where a part is in the process of getting it to the dealership--just like UPS does with a package--how about it Ford??? Stringing the customer along is a cruelty!!
#168 of 300 Re: 2005 Ford Freestyle throttle body problems [r_42]
Jul 22, 2010 (11:19 am)
I'm sorry I do not know what CRC is. I would like to know and I would like the number. I called NHSTA the other day and complained. They said that they had recorded everything I said and read it back to me. I did suggest a recall, but have heard nothing!
#169 of 300 Re: 2005 Ford Freestyle throttle body problems [abessenger]
Jul 22, 2010 (11:33 am)
The CRC is Ford's customer relations department and can be reached at 800-392-3673
#170 of 300 Throttle body and transmission
Jul 24, 2010 (6:49 pm)
When I took my car in because the wrench came on they said it was going to be $6100 I was very mad and couldn't imagine how this was possible. They said my throttle body and transmission was shot. I have an 06 at 77,000. After fighting with the dealer about the problem my father in law helped out we got a little knocked off the price. The next day my father in law's car did the same thing he has the same car 06 at 57,000. His car is in the shop right now too. What the heck is going on? So I thought I would research and I found this site I will be calling the CRC and the NHSTA tomorrow and he will too.
#171 of 300 Re: More Freestyle Throttle Body Malfunctions [l8again]
Jul 28, 2010 (8:07 am)
I have just experienced the same issue with my 2007 Freestlye. I called ford CRC and was told they would get back to me but "as the car is out of warrantly there might not be any assistance offered." My next call is to my state consumer protection ageny, the state attorenty general and then to DOT/NHTSA to file complaints. I was told it would be at least 1 month before the part is available by the dealer. I unfortunatly to not have the finances to just go out and rent a car for a month so now I am scrambling to figure out how to get both my wife and I to work every day so we can make payments on a car that we can't even use. This is totally unacceptable. This vehicle has less than 50K miles on it. There is no reason for this failure other than faulty part. Everyone who sees this needs to make as big a stink as possible. $1000.00 for repair of a known defect going back to 05 models. This is outrageous!
#172 of 300 Re: More Freestyle Throttle Body Malfunctions [cb529]
Jul 28, 2010 (7:11 am)
my car is going on two weeks at the shop, with no word on the part! Luckily the dealership gave me a loaner.
#173 of 300 Re: More Freestyle Throttle Body Malfunctions [cb529]
Jul 28, 2010 (7:15 am)
i was having similar problems and got the same answer from my Ford Dealership.
on the this same Freestyle Forum under Maintenance and Repair i got some excellent advise drom danallan. He mentioned that he was having the same problem at 57K and was told he needed Fuel INDUCTION service, which he got and it fixed his problem and he now has over 85K on his car. I took mine to an independant mechanic that provides this service and told them my whole story. He called today with "good news". With what we had discussed when i took it in he said he skipped over all of the diagnostics to keep from running up a tab and went straight to doing the fuel induction service. He said something to the effect that there was some air flow part ( over my head) that was REALLY dirty and with that cleaned out it is running great. It cost me $125. This is the exact experience that danallan had. I have yet to pick up my car today but am so excited about the possibility that if is fixed that i wanted to share. If this does seem to fix it I'll be sharing this with the dealership as well as the company.
#174 of 300 Re: More Freestyle Throttle Body Malfunctions [lcjesse]
Jul 28, 2010 (8:15 am)
Thanks very much for the info. I am not using Ford dealer for the throttle body repair because my local mechanic can repair for $200 cheaper than ford. Unfortunately same back order problem. Let me know please how your car runs as i am going to ask my mechanic to try this first as well.
#175 of 300 Re: More Freestyle Throttle Body Malfunctions [cb529]
Jul 29, 2010 (6:30 pm)
I waited exactly a month for the car to be repaired and got it back yesterday, also a Freestyle 2007 31 K miles! I called and e mailed Ford Corp EVERYDAY as the vehicle was not safe to drive, filed a complaint with the NHSTA who told me that an investigation for a possible recall takes place based on the number of complaints so please call them and have your VIN ready it takes about 10 mins.
If you purchased the extended warranty ask for a refund.
Also the vehicle manual indicates that the emissions has a warranty up to 80K miles so I am now trying to look this of course on my own since I am no longer covered under the warranty!!!
My auto insurance is covering this under Mechanical Breakdown minus a 250 dollar deductible, so if you have full coverage look into this. I was totally unaware of this option until I called my ins company.
I will be willing to complain to the state attorney general please post the contact info if you have it. Good luck,