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Dodge Dakota 4x4 Problems

77 messages, Last post on Nov 05, 2009 at 10:47 AM
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Replying to: rich28 (Nov 01, 2006 5:30 pm)
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Replying to: nmacha1 (Nov 01, 2006 5:41 pm) I'll post the resolution. Thanks again! |
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I asked the dealer to give my drive train a maintenance procedure prior to the expiration of the 100,000 mile warranty expiration. They found that the front wheel bearing was on the verge of failing. They told me that it was not considered part of the drive train. In reviewing the warranty, the following is stated: Front wheel drive specifically states, “front wheel bearings”. Rear wheel drive states, “drive shaft assemblies”. Four wheel drive states, “drive shaft assemblies (front and rear)”. Is not an “assembly”, a complete shaft, along with bearings? Having both front and rear drive when in a 4x4 mode and a front wheel drive specifically states wheel bearings, then why are the bearings not covered under the warranty? The dealer stated that the wheel bearing was not covered. I contacted Daimler Chrysler Customer Service and was told that the interpretation of the warranty is up to the dealer. This is like the fox watching the chicken coop. Has any one had similar experiences? and, is there any way of contacting any one technical within Daimler Chrysler's higher eschelon that has access to the group that wrote the warranty? Your comments would be appreciated/ Thanks, GEOBCON
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| im not to sure about the fact that they get to decide what the warrenty states. anyother place unless its specific then its on the dealership. did you call the dodge line and get all your recalls looked at. i know that they have had 3 or 4 done on most dakotas. also you can try speaking with the owner of the dealership and talk to him about whats going on. and if you have to go above him. the squeeky wheel gets the oil and its the same way with cust services. | |
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Replying to: geobcon (Dec 19, 2006 2:08 pm) This factory-dealership arrangement often makes the dealerships look like the bad guy. In reality, if DC "approved" replacement of your wheelbearing, then the dealership would GALDLY do it. (it is guaranteed pay for them at that point) The last time Chrysler had the 70,000 mile warantee...they nearly lost the company. The only reason they offer 100,000 now is because the competetion offers it. The vehicles are not any better or worse than they were before. DC, GM and Ford all offered 100,000 mile warantees to improve sales and make the bottom-line look better in the short-term. .... this was very shortsighted on their part. Over the next several years as the vehicles get older and start to need repairs... they will ALL be in a bind. Time for them to pay the piper!
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Replying to: bpeebles (Dec 19, 2006 5:48 pm) At any rate, I had to accept their definition and was able to use a courtesy rntal car and get a senior citizen discount which saved me about $100.00. So much for Daimler Chrysler service. Merry Christmas. GEOBCON |
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Would any one know how to obtain a picture of the front drive shaft assembly for the subject for a 4.7L 2002 dakota 4x4? Thanks, geobcon
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Replying to: geobcon (Dec 21, 2006 5:22 pm) As I write this, I am looking at my 2000 Factory service manual. There are exploded views of the C/V joints on the driveshafts. There are about 30 other diagrams explaining other parts. (like how to dis-assemble the C/V joints and inspect the balls.) There is another chaptor describing the "C205F" front axle assembly. This chaptor goes into detail about the guts of the differential. You could order your very own factory service manual for your 2003 Dakota from any Dodge dealership. (and perhaps even online from Dodge) I got the factory service manual as part of my "barganing" when I orderd up my truck from the factory. The salesman are eager to 'close a deal' by agreeing to throw in the factory service manual. I have a factory service manual for every automobile I ever owned. I find them to be very helpful. They describe every screw, wire, electric plug and compoenent in detail. There is a description of how every component works. These books pay for themselves very quickly since I can now diagnose and repair most problems myself. |
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bpeebles. Thanks for the response. Does your manual show the wheel bearings as part of the front drive shaft assembly? I'm having a bone of contention with Daimler-Chrysler and the dealer regarding my 100,000 mile warranty on the drive train. I had the front wheel bearing replaced and they told me it wasn't covered in the warranty because it wasn't specifically stated other than "the front drive assembly". My 2002 Dakota is a 4x4. The warranty states specifically for a "front wheel drive" that the "wheel bearing" is covered. Not so on a 4x4. It doesn't call for a wheel bearing other than "the front drive assembly". If your manual shows a wheel bearing on the "the front drive assembly", could you give me the chapter and verse? If it does, I'd like to get back to the dealer and recoup some of my costs. Thanks in advance. GEOBCON
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Replying to: geobcon (Dec 22, 2006 1:52 pm) There is nothing specifically called "the front drive assembly". That is just an arbatrary name that can cover whatever they want (or dont want) to cover. Dont forget... those 100,000 mile warantees are only offered so they can SELL the vehicles - not to actually cover or protect the buyer. They are purposfully written to be ambiguous about what they cover. |
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