- #1734 of 2426
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Terrible experience with Honda Santa Ana, CA
by dv8tor
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Aug 26, 2008 (9:19 pm)
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I just had a terrible phone experience with the Internet Sales "Manager" at Honda Santa Ana, CA. Firstly, they don't provide quotes over the phone or email. Yet, they want you to bring in other quotes so they can beat it! I could already tell this guy was going to be selling hard. He just sounded like a shark! He said that their 08 Fits are selling at MSRP and their 09 Fits are above MSRP. I thought they don't quote prices over the phone! Anywho, I told him I got a quote for an 08 at below MSRP. He basically told me in his high-almighty voice, "Go buy it"! Then hung up! Can you believe it! I guess the guy doesn't understand the whole sales cycle. If I don't buy now, I may buy in the future. And if I have a great experience, I will go out of my way to tell my friends, family and anyone else who is looking for a Honda. Just PM me and I'll gladly let you know who I spoke to, although, I think you can easily figure out who it is at that dealership.
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- #1735 of 2426
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Terrible experience with Honda Santa Ana, CA [dv8tor]
by clynch
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Aug 27, 2008 (9:21 am)
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Replying to: dv8tor (Aug 26, 2008 9:19 pm)
Life is too short to mess around with obnoxious sales people. Spend $50 more down the street and you will feel much better about the whole transaction.
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- #1736 of 2426
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Re: Terrible experience with Honda Santa Ana, CA [dv8tor]
by mplshondadlr
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Aug 27, 2008 (1:45 pm)
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Replying to: dv8tor (Aug 26, 2008 9:19 pm)
Just a perspective from my experience. If a customer calls me and tells me a price that there is no way I can get to I'll first ask, "Do they have the car in-stock or is a car you have to wait a few months for?". If it's an in-stock car I simply tell them it is a great price and hard to pass up and if I could there I would. Followed by something anong the line of, "Congratualtion on that deal, you have out-smarted that dealer. Hopefully you can still service the car here, but it's a Honda so I guess we wont get to see you too often". I try very hard to be a nice as I can be when losing a car deal
On the Fit's, we don't mark them up and we don't discount them. To me (and this is just my opinion) why discount a car that someone can turn around and sell for more then what they just paid for it.
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- #1737 of 2426
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Re: Terrible experience with Honda Santa Ana, CA [mplshondadlr]
by backy
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Aug 28, 2008 (4:35 am)
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Replying to: mplshondadlr (Aug 27, 2008 1:45 pm)
What do you mean by "Hopefully you can still service the car here..."? Why is the "hopefully" needed in that statement? Would your dealership deny service to someone who bought a Honda at another dealership? Why would you even want to imply that is the case?
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- #1738 of 2426
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Re: Terrible experience with Honda Santa Ana, CA [backy]
by pauleye
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Aug 28, 2008 (6:08 am)
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Replying to: backy (Aug 28, 2008 4:35 am)
I think he meant "hopefully you will still bring your car in for service here". That's how I read it anyway.
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- #1739 of 2426
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Re: Terrible experience with Honda Santa Ana, CA [backy]
by clynch
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Aug 28, 2008 (6:11 am)
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Replying to: backy (Aug 28, 2008 4:35 am)
I think what he meant (and I took it this way) was "sorry we could not meet your expectations on purchasing a new car, but we hope you will use us for your service needs" Remember dealers make "way" more money on service than on sales.
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- #1740 of 2426
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Re: Terrible experience with Honda Santa Ana, CA [clynch]
by backy
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Aug 28, 2008 (6:24 am)
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Replying to: clynch (Aug 28, 2008 6:11 am)
I hope that is what he meant also. But there is a general misconception out there that you have to have your new car serviced at the dealership where you bought it. I don't know where that perception comes from, but it might come partly from comments from salespeople at dealerships?
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- #1741 of 2426
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Re: Terrible experience with Honda Santa Ana, CA [backy]
by kyfdx HOST
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Aug 28, 2008 (7:13 am)
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Replying to: backy (Aug 28, 2008 6:24 am)
I'm sure he'll be back to clarify his post, at some point.. but, I didn't read it that way at all...
The whole post was geared towards leaving the non-customer with a good feeling, in the hopes that they might be a future customer..
At least.. that's my non-cynical view..
regards,
kyfdx
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- #1742 of 2426
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Re: Terrible experience with Honda Santa Ana, CA [kyfdx]
by backy
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Aug 28, 2008 (7:23 am)
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Replying to: kyfdx (Aug 28, 2008 7:13 am)
I would rather not assume what someone meant. I would say that is being practical as opposed to cynical. There is a big difference between "can" and "will". I will allow that some people may not know/understand that difference.
I know you have been around Town Hall a long time, so you have probably read posts from buyers who think that they must have their cars serviced at the dealership where they bought the car.
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- #1743 of 2426
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Re: Terrible experience with Honda Santa Ana, CA [backy]
by kyfdx HOST
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Aug 28, 2008 (7:27 am)
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Replying to: backy (Aug 28, 2008 7:23 am)
Well.... so far, I think you are parsing things a little too tightly.. After all, he was giving an example of how he approaches a non-deal, not a play-by-play of an actual customer interaction..
And.. as always.. I'm sure that I'm correct.. lol..
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