Sign In Join 



Honda Fit Prices Paid and Buying Experiences

2426 messages,  Last post on Dec 04, 2009 at 7:53 PM

You are in the Prices Paid: Buying & Leasing Experiences Forum. Your Hosts are car_man & kyfdx

What is this discussion about? Honda Fit, Hatchback, Wagon


Messages Page 175 of 244
1
...
172
173
174
175
176
177
178
...
244
Prev
Next
Last
Go To Msg #
Search This Discussion

#1734 of 2426
Terrible experience with Honda Santa Ana, CA by dv8tor
Aug 26, 2008 (9:19 pm)
Reply
I just had a terrible phone experience with the Internet Sales "Manager" at Honda Santa Ana, CA. Firstly, they don't provide quotes over the phone or email. Yet, they want you to bring in other quotes so they can beat it! I could already tell this guy was going to be selling hard. He just sounded like a shark! He said that their 08 Fits are selling at MSRP and their 09 Fits are above MSRP. I thought they don't quote prices over the phone! Anywho, I told him I got a quote for an 08 at below MSRP. He basically told me in his high-almighty voice, "Go buy it"! Then hung up! Can you believe it! I guess the guy doesn't understand the whole sales cycle. If I don't buy now, I may buy in the future. And if I have a great experience, I will go out of my way to tell my friends, family and anyone else who is looking for a Honda. Just PM me and I'll gladly let you know who I spoke to, although, I think you can easily figure out who it is at that dealership.
#1735 of 2426
Terrible experience with Honda Santa Ana, CA [dv8tor] by clynch
Aug 27, 2008 (9:21 am)
Reply

Replying to: dv8tor (Aug 26, 2008 9:19 pm)

Life is too short to mess around with obnoxious sales people. Spend $50 more down the street and you will feel much better about the whole transaction.
#1736 of 2426
Re: Terrible experience with Honda Santa Ana, CA [dv8tor] by mplshondadlr
Aug 27, 2008 (1:45 pm)
Reply

Replying to: dv8tor (Aug 26, 2008 9:19 pm)

Just a perspective from my experience. If a customer calls me and tells me a price that there is no way I can get to I'll first ask, "Do they have the car in-stock or is a car you have to wait a few months for?". If it's an in-stock car I simply tell them it is a great price and hard to pass up and if I could there I would. Followed by something anong the line of, "Congratualtion on that deal, you have out-smarted that dealer. Hopefully you can still service the car here, but it's a Honda so I guess we wont get to see you too often". I try very hard to be a nice as I can be when losing a car deal
 
On the Fit's, we don't mark them up and we don't discount them. To me (and this is just my opinion) why discount a car that someone can turn around and sell for more then what they just paid for it.
#1737 of 2426
Re: Terrible experience with Honda Santa Ana, CA [mplshondadlr] by backy
Aug 28, 2008 (4:35 am)
Reply

Replying to: mplshondadlr (Aug 27, 2008 1:45 pm)

What do you mean by "Hopefully you can still service the car here..."? Why is the "hopefully" needed in that statement? Would your dealership deny service to someone who bought a Honda at another dealership? Why would you even want to imply that is the case?
#1738 of 2426
Re: Terrible experience with Honda Santa Ana, CA [backy] by pauleye
Aug 28, 2008 (6:08 am)
Reply

Replying to: backy (Aug 28, 2008 4:35 am)

I think he meant "hopefully you will still bring your car in for service here". That's how I read it anyway.
#1739 of 2426
Re: Terrible experience with Honda Santa Ana, CA [backy] by clynch
Aug 28, 2008 (6:11 am)
Reply

Replying to: backy (Aug 28, 2008 4:35 am)

I think what he meant (and I took it this way) was "sorry we could not meet your expectations on purchasing a new car, but we hope you will use us for your service needs" Remember dealers make "way" more money on service than on sales.
#1740 of 2426
Re: Terrible experience with Honda Santa Ana, CA [clynch] by backy
Aug 28, 2008 (6:24 am)
Reply

Replying to: clynch (Aug 28, 2008 6:11 am)

I hope that is what he meant also. But there is a general misconception out there that you have to have your new car serviced at the dealership where you bought it. I don't know where that perception comes from, but it might come partly from comments from salespeople at dealerships?
#1741 of 2426
Re: Terrible experience with Honda Santa Ana, CA [backy] by kyfdx HOST
Aug 28, 2008 (7:13 am)
Reply

Replying to: backy (Aug 28, 2008 6:24 am)

I'm sure he'll be back to clarify his post, at some point.. but, I didn't read it that way at all...
 
The whole post was geared towards leaving the non-customer with a good feeling, in the hopes that they might be a future customer..
 
At least.. that's my non-cynical view..
 
regards,
kyfdx
#1742 of 2426
Re: Terrible experience with Honda Santa Ana, CA [kyfdx] by backy
Aug 28, 2008 (7:23 am)
Reply

Replying to: kyfdx (Aug 28, 2008 7:13 am)

I would rather not assume what someone meant. I would say that is being practical as opposed to cynical. There is a big difference between "can" and "will". I will allow that some people may not know/understand that difference.
 
I know you have been around Town Hall a long time, so you have probably read posts from buyers who think that they must have their cars serviced at the dealership where they bought the car.
#1743 of 2426
Re: Terrible experience with Honda Santa Ana, CA [backy] by kyfdx HOST
Aug 28, 2008 (7:27 am)
Reply

Replying to: backy (Aug 28, 2008 7:23 am)

Well.... so far, I think you are parsing things a little too tightly.. After all, he was giving an example of how he approaches a non-deal, not a play-by-play of an actual customer interaction..
 
And.. as always.. I'm sure that I'm correct.. lol..

Messages Page 175 of 244
1
...
172
173
174
175
176
177
178
...
244
Prev
Next
Last
Go To Msg #
Search This Discussion
To POST a message, please Sign In.

New? Join Now!

Forum Tools

Please sign in.
Email Address:

Password:

Forgot Password?

Search Forums

Enter Keyword(s)

Advanced Search

Browse by Vehicle



View All Vehicles
Advertisement
Ask the Community
See What People Are Asking

Browse by Board

Browse by Topic


View All Topics

Today's Chats

Advertisement