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Subaru Outback Prices Paid & Buying Experience

2265 messages,  Last post on Dec 05, 2009 at 2:45 PM

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What is this discussion about? Subaru Outback, Wagon, SUV



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#2062 of 2265
sleazy dealer reneged on deal by trome
Oct 31, 2009 (6:03 pm)
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So I thought I had a good deal on a 2010 outback. After having visited the dealer twice during the week I called Friday just to finalize the terms. From an MSRP of 26690 ( premium) I would pay $25135 plus tax and tag. They agreed to waive the "dealer fee" of $799( a ridiculous amount anyway). So when I arrive today to sign the papers the guy started writing and the price he wrote was $25635 and when I pointed out that this was not what we agreed he thought for a moment and said "okay.. we can do it at that price" as if he were doing me some kind of favor and had no recollection of our conversation. Then the sales ticket has the $799 fee there and I reminded him he agreed to waive it. He then said "I told you I would try to get it waived, let me go talk to the manager" of course he then returns and said the manager can't waive the fee. With that I got up and told him "let me know if anything changes" and promptly walked out. Then they called back an hour later and said they had a "solution". They would waive the fee of $799 but instead of giving me $16000 for my trade they would give me only $15200. This is why car salesmen have the reputation they do. What did they expect me to say? "ohhhhh that is a MUCH better deal, thanks". Idiots. Needless to say I will NOT be buying a Subaru for this reason alone.
#2063 of 2265
Re: sleazy dealer reneged on deal [trome] by bigdadi118
Oct 31, 2009 (8:57 pm)
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Replying to: trome (Oct 31, 2009 6:03 pm)

Instead of the unpleasant and the waste of your time, next time ask them to email you all the numbers in B&W for your reviewing, best is a draft of Sale & Purchase contract. After all are correct, then go down to sign the paper.
Give them credit card number to charge a deposit of $100 - $200 to hold the car for you for today so they can't come out an excuse of sold your car before your arrival anf put you to another different offer again.
Now there is still a possibility of the manager sayin " Oh! Sorry the salesman made a mistake and we can't honor that price." To avoid this you can ask the manager (not the salesman) to email you the numbers or send you a signed draft with manager's signature.
 
Tell them you need this to be done because you don't want to meet any SURPRISE when you close the deal down there.
#2064 of 2265
Re: 2.5 Premium Prices in NY Metro [bnatale] by bnatale
Nov 01, 2009 (5:46 am)
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Replying to: bnatale (Oct 30, 2009 5:08 pm)

Was able to get a 2.5 Prem + AWP + Dim Mirror / Comp + Rear Bumper Cover for $25758 (dealer claimed this was their invoice - perhaps they added ad fee as I calc ~ $300 lower using edmunds). Added aftermarket leather for $1350 (wanted leather did not need limited, nor could I find sufficient limited stock in 2.5 blk). Got hit w/ some extra fees I'm not particularly happy about but was in dire need of car and stuck on color as wife needed black. OTD w/ NY tax =
25758 car
  1350 leather
  2338 tax
     75 dealer reg app fee
    158 DMV re-reg fee
      10 Inspection
     167 filing fee
       13NYS tire fee
$29871 OTD
 
Could of prob. gotten some of the fees reduced and/or had the car for "real" invoice as I was shooting for but was in no mood to haggle. Car is in transit and expected this week. I'm thinking of removing leather and living with the cloth for a year or two and replace leather pure aftermarket. Anyone have any recommendations for aftermarket leather on long island NY?
#2065 of 2265
Re: sleazy dealer reneged on deal [trome] by ofionnachta
Nov 01, 2009 (6:07 am)
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Replying to: trome (Oct 31, 2009 6:03 pm)

Trome, time to walk out! It's not like there aren't any other Subaru dealers in the world.
 
As said by another, do the whole thing via email & get a fax (or otherwise) copy of the sales agreement before you even walk in the door. And tell them in advance that is how you will buy the car, and if they want the sale instead of some other dealer or mfr getting it, they will comply.
 
BTW bring in your own financing. They will gyp you all over the place if you go with theirs. We are getting ours from husb's credit union.
#2066 of 2265
Re: sleazy dealer reneged on deal [trome] by sweetsoul
Nov 01, 2009 (6:47 am)
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Replying to: trome (Oct 31, 2009 6:03 pm)

So sorry you had to go through that trome! There are some really horrible dealers out there regardless of the make. Please do the rest of us a favor and put a complaint into the Better Business Bureau. I always check my dealers out before I walk in the door or pick up the phone. It's easy to make a complaint, just go to bbb.org and enter your zipcode. For dealers there is even a category devoted just to sales practices, so you don't need to actually buy anything from them.
 
Please do not let this tarnish your hopes for a Subaru. I too had a unpleasant experience at the first Subaru dealer I went to (even with an A rating), which led me to cautiously find another dealer (I wasn't ready to give up on Subaru yet). After lots of calls and emails, I found the right one, less than an hours drive away. I ordered my Subaru with ease, locked in pricing, trade, and warranties in writing.
 
Now please go online and file that complaint (and maybe send the complaint to Subaru too), if more of us filed these complaints, maybe things would change.
 
Good Luck! Please let me know how you make out.
#2067 of 2265
Re: sleazy dealer reneged on deal [trome] by morin2
Nov 01, 2009 (7:26 am)
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Replying to: trome (Oct 31, 2009 6:03 pm)

There are bad dealers of every make. Let us know where you are shopping and perhaps someone can make a specific recommendation for you based on their recent experience. I'll start the ball rolling with my very positive experience on a new 09 Outback at Fitzmall (White Flint, or "North Bethesda" MD).
#2068 of 2265
Ltd w/ moonroof and a few extras for invoice by edwinas434
Nov 02, 2009 (11:22 am)
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Just purchased a Ltd. with moonroof, the autodimming and homelink equiped rearview mirror, cargo net, and mud flaps for what I was shown as invoice at $28,449. With the few extras added in, that seemed about right for invoice. The dealer at first tried to push me with the Costco or AAA price of $500 over invoice, but after I told them thanks but no thanks, they came back and met my request of invoice. Perhaps I could have nocked another hundred or so down if I had used the email-blast system, but I felt this was a decent price. It was within the range of decent pricing from truecar.com
#2069 of 2265
Re: sleazy dealer reneged on deal [trome] by surrfurtom
Nov 02, 2009 (5:53 pm)
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Replying to: trome (Oct 31, 2009 6:03 pm)

If you don't feel comfortable giving us specific names and city, give us the zip code and first letter of the Subaru dealer name. This kind of stuff shouldn't be permitted to go on without repercussions.
 
I'm going to buy very soon using the VIP program and don't ever wish to support such a dealership.
#2070 of 2265
the perpetrator by trome
Nov 03, 2009 (4:26 am)
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I will gladly name the dealer: Bird Road Subaru, Miami, FL
#2071 of 2265
tried another dealer by trome
Nov 03, 2009 (8:05 am)
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So after Bird Rd Subaru showed they cannot be trusted I called William Lehman subaru and at least they were honest enough to tell me up front that they would NOT sell me a car for what I wanted to pay. I think I will just get a Honda CRV. At least the Honda guys are drama free.

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