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Mercedes-Benz S-Class Prices Paid and Buying Experiences

49 messages,  Last post on Oct 01, 2010 at 9:57 PM

You are in the Mercedes Benz S-Class Sedan Forum.

What is this discussion about? Mercedes-Benz S-Class, Sedan

Messages Page 5 of 6

#36 of 49 S class pondering by retnav

Mar 06, 2008 (12:53 pm)

I currently own a 2003 E-320, new in January 2003. I have thoroughly enjoyed this car, only 25k miles on it. At service another customer said the S is so superior to the E there is no comparison. Well, that created interest! Setting the purchase price aside, anyone out there made this kind of fleetup? Opinions?

#37 of 49 Great car, poor service by technar

May 20, 2008 (2:19 pm)

The following might be helpful for people considering getting an S class and are not familiar with MB customer service.
 
About two months ago I leased a 2008 S63 (first time Mercedes customer). Several days ago, the A/C compressor quit working and I took the car to the dealer for repairs. It appears that the compressor has to be ordered from Germany and it may take 2-3 weeks to finish the repair on top of the 5 days the car's been at the dealership. The dealership is not willing to provide a comparable loaner. Their offer is either a C or an E class. They are also not willing to overnight the compressor from Germany. So, I have to wait a month for my car and basically pay $2500 (my monthly lease payment) to drive the E350 instead. I know Lexus would give you the same model as yours for a loaner.
 
I thought I'd try calling MB customer service. Their response was that as long as the loaner was a Mercedes vehicle not much else they can do. When asked about expediting getting the replacement compressor, the guy said he will try to help me out as if doing me a favor (will update on that later). Well, I think I'll do myself a favor and go with a different brand the next time I decide to get a $140k car.

#38 of 49 Re: Great car, poor service [technar] by bmlexus

May 20, 2008 (7:07 pm)

Replying to: technar (May 20, 2008 2:19 pm)
Hi. This is a first time I heard from a S63 owner.
 
Well I am surprised its 1 of the top end benz model you should get some respect.
 
My uncle bought a S class 3 or 4 months back not the amg version
 
No problems at all......
 
What car did you own previously before getting the s63?
 
Any experience in other brand or suvs.
 
Yes lexus is a very reliable car without any kinds of trouble I don't think you will have any problems with lexus thats the reason why lexus has had such an amazing reputation since many years.
 
From what I keep reading from other posts german cars are amazing to drive the best road feel fun to drive but when you have those troubles again and again you tend to forget about all the good things.
 
I think its true as some1 said benz bmw audi jag are all great luxury cars but a RISKY buy
 
I like suvs and I think BMW suvs are amazing but those troubles really scares me to get a german car.
 
I hope to get a reply from you.

#39 of 49 Re: Great car, poor service [technar] by ocautoseeker

May 21, 2008 (2:59 am)

Replying to: technar (May 20, 2008 2:19 pm)
That really is unfortunate. I'd say the E-loaner would be fine if they were willing to "eat" your monthly payment, or at least pro-rate it for the duration your vehicle is out of comission.
 
Hard to believe that there is not a single S demo they could let you drive for a few weeks???
 
I don't blame you for wanting to switch brands.
 
In this case, you might want to throw some of your clout out there and emphasize the fact that your are indeed driving a $140k automobile. Not a big fan of the ego, but a little bit of a "do you know who I am" attitude might get somebody's attention on this matter.
 
Good Luck!

#40 of 49 Re: Great car, poor service [bmlexus] by technar

May 21, 2008 (3:35 am)

Replying to: bmlexus (May 20, 2008 7:07 pm)
To bmlexus:
Just turned my A8L in after the lease term has ended. My wife drives a 750Li. Both the A8 and the S63 are great cars. I was going to get the S8, but it seems that Audi's residual value is worthless at the moment. I think the 750 is inferior to both in terms of interior and especially the iDrive thing (clearly designed by engineers instead of designers). Never had any problems with the A8. 750 ran out of oil within about 10k miles (was nearly empty when we got to the dealer), no other issues.
 
I don't mind that the compressor broke down that much. I'm sure it's not a common issue. But I never expected this level of "service" from Mercedes.
 
Lexus makes great cars and I did look at the new LS, but it just seems like this is a car for a much older crowd. S63 is a blast to drive. I've gone up against several Porsche and some guys on crotch rockets and was able to keep up just fine (I'm not very experienced). Just feels like a big let down from MB over a minor issue such as this.
 
To ocautoseeker:
I did mention the payment. The dealer sends me to MB. MB sends me back to the dealer As far as an S class demo car, I asked about that too. Since MB does not make it a requirement to match the loaner model with yours, the dealership does not have to cooperate (I guess they don't believe in repeat business). Speaking of the dealership, the one in question is Keyes Mercedes (Keyes European) in Van Nuys California. I would recommend avoiding it at this point. The whole thing just seems weird. I own a business myself and I would never dream of treating my customers this way.
 
Anyway, enough crying Just wanted to share my experience. I hope it may help someone in the future. I think my next car will be an R8. Audi just seems to be a better company and the R8 has got to be a great car.
 
Thank you.

#41 of 49 Re: Great car, poor service [technar] by bmlexus

May 21, 2008 (6:46 pm)

Replying to: technar (May 21, 2008 3:35 am)
. How do you rate these 3 cars from 1 TO 3?
 
Well since the S class is the latest of the 3 I think it was the better choice.
 
BTW do you know that the 7 series will have a redesign this year Audi as well not sure when.
 
think the 750 is inferior to both in terms of interior and especially the iDrive thing (clearly designed by engineers instead of designers).
 
I guess if you say so.
 
I don't mind that the compressor broke down that much. I'm sure it's not a common issue. But I never expected this level of "service" from Mercedes.
 
I guess they will always be like that.
 
To proud of their product
 
Lexus makes great cars and I did look at the new LS, but it just seems like this is a car for a much older crowd. S63 is a blast to drive. I've gone up against several Porsche and some guys on crotch rockets and was able to keep up just fine (I'm not very experienced). Just feels like a big let down from MB over a minor issue such as this
 
Well the car is for a much older crowd because the older people have a better experience I guess
 
crotch rocket? like lambos ferrari etc?

Just wanted to share my experience. I hope it may help someone in the future. I think my next car will be an R8. Audi just seems to be a better company and the R8 has got to be a great car.
 
Audi R8 isn't that a very different car then the S class
 
Anyway good luck let us know here when you get back your car.

#42 of 49 0% financing by corblimey2

Apr 16, 2009 (11:13 am)

Anyone aware of any dealerships offering 0% financing for 3/5 yrs?
 
thanks in advance

#43 of 49 MB S550 by alexanderk

Apr 24, 2009 (7:37 pm)

Buying used, certified 2007 with low miles. Any suggestions ? Prices payed?
Prices payed on new 2009?

#44 of 49 Re: MB S550 [alexanderk] by aeggroup

Jul 01, 2009 (8:29 am)

Replying to: alexanderk (Apr 24, 2009 7:37 pm)
I'm thinking to buy used too. If I understood it correctly, MB certified program does not help, because you get it only for 1 year or 100,000 mile, whatever comes first. of course, 1 year will come first, so there is no point to do it. I'm thinking to go to delear's action and buy 2 year old car with 25-30K on it. Realistically speaking you can buy this car for about 45K from MB finacial service line on action. Make sure you use green light cars only and check Carfax history of this car before you going to bit on it. MB original warranty is for 4 years or 50K miles, so you will drive another 2 years with warranty and then decide what to do with this car. Anyway it should be smart way to enjoy S-class. What do you think ?

#45 of 49 Re: MB S550 [aeggroup] by georget3

Aug 31, 2009 (7:45 pm)

Replying to: aeggroup (Jul 01, 2009 8:29 am)
alexanderk:
>>Realistically speaking you can buy this car for about 45K from MB finacial service line on action<< Could you advise how to get to this MB "auction"? Thanks in advance, George

Messages Page 5 of 6

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