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Chevrolet Impala: Prices Paid & Buying Experience
219 messages, Last post on Jan 10, 2011 at 8:09 AM
You are in the Chevrolet Impala Forum.What is this discussion about? Chevrolet Impala, Sedan
#217 of 219 Re: 2010 LTZ [p100] by jayrider
May 15, 2010 (7:48 am)
Replying to: p100 (May 14, 2010 9:20 pm)
nicely done !
#218 of 219 Warning to Potential Buyers by klrss
Jan 10, 2011 (8:09 am)
Incase someone was in the market for a new GM/Chevy product, I wanted to share some info for you to read before you buy.I bought a new 2010 Impala LTZ a few months ago. I have 6,000 miles on it now. I have been having this sulfur/rotten egg smell from the exhaust since about a week after I had it. I finally brought it into the shop and they said they found no issues, and it is probably bad fuel. I questioned the fact that I can run the same fuel in my 2011 Kia Sorento, and my 2009 Civic without the smell, so I don’t think it is the fuel. They told me there isnt anything they can do and again advised that I run a tank of quality fuel through it and see if that helps. So, I did what they said. I actually ran three tanks of Exxon through it, and one tank of shell, and the smell never went away. I called GM customer service and they asked if I was getting fuel at the same stations, or if the stations were close to each other. I told them yes, except the shell, which was across town. The gm customer service lady said " well, maybe the stations are getting the same fuel, and you might need to try other stations". I could not believe it! My car smells like rotten eggs...my two other cars run fine on the same gas, I tried higher grade gas like shell and Exxon and still no change, now they want me to drive all over town trying different fuels!!! I tried to get them to understand that I have NEVER had to worry about what fuels I use in any car that I have owned, and I have owned many GM cars in the past, and that they need to look at this Impala. So the customer service lady said to bring it back in and she would tell the dealer to look at it again. I take time out of my day, bring it in, I asked for a loaner and they didn’t provide one, which just added to the fun of it. They looked it over and called me and told me they still didn’t find anything wrong, and didn’t smell it this time at all. Wow! I can’t believe they didn’t smell it! ( or maybe it just looked better on the paperwork for them not to smell anything). I picked the car up and they gave me a TSB Bulletin that basically said that the smell is caused by high sulfur fuels and instructs the service dept not to replace parts because it is a fuel issue. I tried to get them to explain why my car smells, but other new GM cars do not, but they still said it was a fuel issue.
So, my warning is that if you get a Gm car or truck that smells like sulfur/rotten eggs, GM will not fix this and you will have to endure the smell. I really didn’t expect to pay 25k for a car that smells horrible. I put my trust and money into GM/Chevy, and that was a mistake. Now I get to smell sulfur when I pull up to the drive-thu’s ( banks/Fast food), and have family/friends who follow me to places tell me my car stinks, and clients who I have in the car tell me " have that fixed, it is the catalytic converter"...etc.
I would highly recommend that you go with a Kia, or Honda, or some other brand that actually can burn any fuel out there without it smelling. Gm seems to not want to disclose that their cars can not burn today’s fuel cleanly, because if they did, there would be many folks that would not buy...including me! I hope this helps someone who feels this service issue would be important to them if they purchased GM.
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