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Carmax - What's Your Experience?

895 messages,  Last post on Apr 04, 2013 at 6:49 PM

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What is this discussion about? Car Leasing, Car Financing

Messages Page 90 of 90

#887 of 895 Contracts not honored by jsgriffin65

Apr 17, 2012 (12:04 pm)

My wife and I purchased a 2009 Nissan Murano at Carmax in Dulles/Sterling VA. A few days later we realized that there was a growing puddle of oil in our garage. So, we took the car back. They promised (and it states clearly in their contract) that we would receive a refund within 3-6 days. Well, we are at day 12 and counting. The car cost $20k and we gave them $5k in cash (from the private party sale of our old car) plus a $1000 check. We financed the balance. No one there seems to know how to refund money! We just keep getting the run around from the people in the business department! I can't help thinking that if we owed them $20,000 and we were late in paying we would be subject to penalties. Not to mention our credit score taking a hit. Why is it a business can get away with these kinds of activities but individuals get hammered?
 
I am about to call a lawyer. Maybe I can file a lien against the dealership and their inventory until I get paid! That should motivate them!
 
This is the third car we have purchased from Carmax. It is going to the the last. A business is only as good as their word and right now, their word is worthless.

#888 of 895 Lancaster, PA or East Haven, CT? by sjwoo

Nov 13, 2012 (8:07 am)

I'm thinking about having my 2008 Hyundai Elantra SE appraised by CarMax. I'm pretty much equidistance from Lancaster, PA and East Haven, CT. I figure the one in East Haven would give me a better deal (since they probably have more traffic), but what do you think?
 
- Sung

#889 of 895 Allow Inspections by koctailz

Nov 29, 2012 (2:38 pm)

Does CarMax allow the vehicle to be taken off their lot to have it inspected by an independent mechanic? Also in regards to no haggle pricing. What has people's experience been on negotiating with them. I like to haggle and will not pay their inflated prices.

#890 of 895 Re: Allow Inspections [koctailz] by voicemailking

Nov 29, 2012 (4:06 pm)

Replying to: koctailz (Nov 29, 2012 2:38 pm)
No, you have to purchase the vehicle, then you have an unconditional 5 day return policy, you can return the car for any reason at all, no money is lost. Or you can bring a mechanic with you but will not have access to a lift. No haggle, you can try, but they have and never will allow it, all prices are etched in stone.

#891 of 895 Re: Allow Inspections [voicemailking] by koctailz

Nov 29, 2012 (4:21 pm)

Replying to: voicemailking (Nov 29, 2012 4:06 pm)
Thanks for the info. The no haggle thing is a deal breaker for me as their prices are a little inflated imo. It's too bad because it does appear they score some nice vehicles at auction. They have a lot of luxury vehicles with low mileage that have come off leases. They must be able to use their clout at these auctions to get fair prices too. Then mark up $4k and sell. Good for them and bad for the consumer. Why are people so afraid to negotiate. I just don't understand this.

#892 of 895 So Many Complaints by sandman_6472

Mar 11, 2013 (3:16 pm)

Why would anyone buy from this place? They have ridiculous prices and the stories in here make me sick as to their shady tactics and problems paying their bills. Folks, please stay away...far away from these clowns. There are plenty of legitimate places to purchase a vehicle. When I read these stories, glad I buy new cars now. Would rather buy a less expensive new that an inflated lemon with issues that are covered up before purchase.
Folks, use your brains and do not bu from CarSux!
 
The Sandman

#893 of 895 CARMAX by voicemailking

Mar 11, 2013 (4:40 pm)

Carmax is very legitimate. They are used cars! They warranty them, offer extended warranties, and have a 5 day money back guarantee, unconditional. Yea, like anywhere, they have issues sometimes, but they put out a decent product and the price is worth knowing you did not buy a wrecked car.

#894 of 895 Re: CARMAX [voicemailking] by ken117

Mar 12, 2013 (3:48 am)

Replying to: voicemailking (Mar 11, 2013 4:40 pm)
Carmax sells vehicles at high prices. Supposedly their pricing is non-negotiable which rarely results in the best price. Carmax may be convenient but at a price. Having shopped Carmax on multiple occassions, savy buyers can find better pricing elsewhere.
 
And, since Carmax sells all brands, I would question the ability of their mechanics to work on all brands.

#895 of 895 Who really owns the car I paid cash for? by hot_in_oxnard

Apr 04, 2013 (6:49 pm)

Just before Christmas 2012 I bought a car from Carmax Oxnard to the tune of $30,700.00 I paid by cashier's check from my credit union which happens to be just across the freeway from the Carmax. Certainly close enough to call and verify the legitimacy of the cashier's check if they thought it was a fake.
Now here it is April and my credit union just called to tell me they are releasing their lienholder status on my car because I never had a loan through them to begin with.
 
But I am TRULY thrilled that Carmax gave my bank the legal authority to lay claim to a car i ultimately paid cash for. There was NO disclosure that by paying with a cashier's check I would be essentially granting the issuer of the cashier's check a legal claim to my car.
 
YET my bank is the entity that has had the pink slip to my car in their hands for over 3 months now.
 
Thanks Carmax for shooting to hell what had been a good experience.

Messages Page 90 of 90

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