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Smart Shopper Carmax - What's Your Experience?
762 messages, Last post on Nov 14, 2009 at 11:37 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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| Hi all - My name is Chris and I am the social media PR rep at the CarMax home office in Richmond, VA. I try to check in and reach out (when appropriate). We have a great customer relations department who are here to assist with any issues our customers may have. They also will be glad to take any stories of excellent customer service you may have received. The CarMax Customer Relations department can be reached at 1-800-519-1511. Thanks! | |
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Replying to: mitchflorida (Jul 30, 2009 2:14 pm) Ridiculous low-ball?? Is it because they didn't give you what you though it was worth?
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Replying to: muttman (Jul 31, 2009 10:45 am) I kid you not! The wholesale book for the car is $5300. The buyer must work on commission, if he can steal a car from someone who wants to trade it in, he probably gets 25 percent of the action. Can't blame him, but I wasn't going to be one of his victims.
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Replying to: mitchflorida (Jul 31, 2009 12:33 pm) |
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Replying to: mitchflorida (Jul 31, 2009 12:33 pm) WOW! Looks like that car needed about $6,000 worth of reconditioning... dealer profit minimal. 
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Replying to: jipster (Jul 31, 2009 12:55 pm) My sister works in the auto industry and she said the auction price of the car is $5300, and that I could sell it private party for $6,500+. However it looks and runs great, so I ended up keeping it for myself . . 
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Replying to: mitchflorida (Jul 31, 2009 12:33 pm) On the vehicle I traded last month, they gave me $14K and it's on their lot for $18998. The $14K was right on what Volvomax came in with as well over in RWTIV. I had it listed on Craigslist for a couple weeks at $16500 and did not get one nibble, so it will probably sit on their lot for awhile before they drop the price. |
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Replying to: mitchflorida (Jul 31, 2009 1:37 pm) LOL. From what guys here in the biz say, it cost about that much.  I think most cars Carmax buys probably need minimal reconditioning... $500 tops, which would be 4 new ( lower grade) tires, maybe some brake pads, detail, and an oil change.
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Replying to: jipster (Jul 31, 2009 5:56 pm) The tires alone are usually 350-450 dollars installed, balanced and aligned and we sublet that out to a dedicated tire place cause they are cheaper. |
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