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Smart Shopper Carmax - What's Your Experience?
762 messages, Last post on Nov 14, 2009 at 11:37 AM
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Replying to: nortsr1 (Jul 09, 2009 6:08 am) Doh, silly me, I thought this forum was titled "Carmax: What's Your Experience?". What's your point?
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Replying to: mikefm58 (Jul 09, 2009 6:50 am) There was no name-calling, no scary hyperbole... just a comment on how the process could have been handled better by Carmax. |
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What is your address???? I'll write you a $25.00 check. So everyone can be happy! (Note to Carmax Corp)- I'm such a team player and tries to make sure everyone is happy! Isn't that the number one thing Carmax interviewers look for during applicant interviews? Darn! I have the feeling someone  KMX HQ reads this thread and is snooping into my customer file LOL (I am a very generous person  )
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I have had only good experiences with my local (Texas) CarMax. I never walk into a car deal without doing my homework, so I know what I want and what to expect to pay. I never felt like I was being lied to and certainly not pressured to buy at CarMax. My latest experience was this: We had CarMax do an appraisal and give us a trade in estimate on our 2004 Explorer, while shopping for our 2006 Murano. We found our Murano deal elsewhere a few days later, and like some magic spell was broken, our A/C compressor died in the Explorer. We drove the Explorer into the CarMax lot and brought with us their 7 day guaranteed purchase agreement, and they gave us every penny, no questions asked. On another forum here in Edmunds, there is a lot of dicussion about trade-in value and what Kelly Blue Book actually means (which apparently is very little). The recommendation from those who sound like they know is - take your business to CarMax. They will give you a better deal than any dealership. And I believe it.
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Replying to: emjay1 (Jul 30, 2009 10:15 am) I went to Carmax, they gave me a ridiculous low-ball offer, and a voucher that said that the appraisal was not valid if the the condition of the car changed. I can't recommend them for buying or selling, but some people who hate to bargain seem to like it there. |
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Replying to: mitchflorida (Jul 30, 2009 2:14 pm) |
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| Hi all - My name is Chris and I am the social media PR rep at the CarMax home office in Richmond, VA. I try to check in and reach out (when appropriate). We have a great customer relations department who are here to assist with any issues our customers may have. They also will be glad to take any stories of excellent customer service you may have received. The CarMax Customer Relations department can be reached at 1-800-519-1511. Thanks! | |
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Replying to: mitchflorida (Jul 30, 2009 2:14 pm) Ridiculous low-ball?? Is it because they didn't give you what you though it was worth?
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Replying to: muttman (Jul 31, 2009 10:45 am) I kid you not! The wholesale book for the car is $5300. The buyer must work on commission, if he can steal a car from someone who wants to trade it in, he probably gets 25 percent of the action. Can't blame him, but I wasn't going to be one of his victims.
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Replying to: mitchflorida (Jul 31, 2009 12:33 pm) |
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