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Smart Shopper Carmax - What's Your Experience?
760 messages, Last post on Nov 09, 2009 at 2:13 PM
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Replying to: mitchflorida (Jun 14, 2009 9:12 am) I will post this on the BBB and am open for other suggestions.
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Replying to: mikefm58 (Jun 16, 2009 11:47 am) For the last five minutes, I've been going through my loan paper work from 2006. Only fee I was charged for was "$99.00 Service Fee." In Wisconsin its pretty much common for dealers to do. If this helps you feel better; I went to mine for Coolant Flush back in January. Carmax corp gave me service survey to fill out in February. Right now, its filled out and in the envelope sitting on my computer desk! LOL I'm thinking of opening it up and write in what I really thought about my brake estimate that they gave me at the time then mail it in January 2010. $470 for Rear rotors & pads! When they replaced my fronts back in '07 for $340????? They treat these so called surveys very seriously. ---- I will say something positive: Carmax is pretty good about doing the filing for "Returns" like Extended Warranties if you trade in a vehicle with one. I received $746 for mine. Looking at mileage now and remembering that Toyota Financial check....I should of sent back with my first payment.  Oh well, I was young and unmanageable with money back then.
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Replying to: Thul17 (Jun 19, 2009 10:11 pm) I'm going to read more on the statute and if I think I have a case, may file an arbitration claim.
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Replying to: mikefm58 (Jun 20, 2009 3:49 am) Any service requires a cost and it would be dumb if carmax just said "we will pay these fees, and eat the cost." And the fee isnt very hidden if you found it!! People get angry because they dont take the time to read what they are signing..Dont blame others for your lack of attention to detail.
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| Even though the fee is "optional" in Florida, it is really mandatory, it is a state processing fee. The $149.00 Carmax processing fee is the only NON-STATE fee that Carmax charges....... | |
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Carmax's prices are usually very high, but they seem to be honest about disclosures. If you didn't want to pay the "optional" fee, you should have just walked away from the deal. You are talking about a trivial amount of money compared to the cost of the car.
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Walk away from a Carmax deal...Why didn't I thought of that?? "Sorry, I'm not signing those papers unless I get the transmission I want (5-speed)"...  Oh that's right, cause I was 23 years old, female, and went alone when I went to buy my Scion tC! And, I didn't know how to. I operate forklift trucks for a living, I would of figured on the way out! LMAO Automatic is fun but not enough  Doing a transmission change is too much $$$ |
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You know what would be a smart move? If Danica Patrick ever does the Nascar move? Carmax takes up on her main sponsorship... Just think what type of money Carmax would make off of her? Since the corporation is strong believer in Diversity; she would fit under that. Carmax has connections with Toyota and so does Danica Patrick (she raced Toyotas in their own minor league series.) ---- I wouldn't know if Carmax would let her do Carmax commercials with sex appeal? I'm still laughing out loud seeing that Boost Mobile with the pit crew wearing tight skirts and high heels! LOL |
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Replying to: muttman (Jul 01, 2009 7:48 pm) You totally missed my point. Carmax advertises one price plus their processing fee of $149. Well that $149 processing fee does not include this one particular fee. Why don't they disclose this fee up front? Why not include it in the $149 processing fee or maybe raise that to cover it? Maybe you prefer to walk in blindly to the business office having no idea what the fees are after negotiating your price. But I prefer to know any and all dealer fees (not state fees) while shopping and negotiating at a non-Carmax type store so I can compare apples to apples on the total price. Kind of hard don't you think to compare prices without knowing all the fees up front. My point is it was not disclosed to me until signing the papers in the business office. |
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Replying to: mitchflorida (Jul 03, 2009 7:06 am) You are talking about a trivial amount of money compared to the cost of the car. Yeah that's been my experience as well but surprisingly the Chrysler Sebrings at Carmax were priced very competitively. And I also agree about the feeling that Carmax was honest and always disclosed everything, but I know differently now. That's why this thing floored me when they explained it to me. I wasn't about to walk away from the deal for $24.
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