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Smart Shopper Carmax - What's Your Experience?
760 messages, Last post on Nov 09, 2009 at 2:13 PM
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Replying to: lemmer (Apr 13, 2009 6:16 am) |
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I just picked up an 08 Sebring at the Orlando Carmax and thought I'd post my experience. I'd been unsuccessful at getting my price with other local dealers, one that had a nice 08 Sebring Limited 4 cyl, and another that had a new 09 Sebring Touring 4 cyl that had some extra dealer cash. Neither wanted to give what I needed for a trade in. I checked their website and found an 08 Sebring Touring 6 cyl in Kansas City that was listed as a 4 cyl but the engine specs and pics showed it was a 6 cyl. The price was about $1300 less than other comparably equipped 6 cyl models. So either the local Kansas City market is way low or someone marked it wrong. Either way I had them double check to make sure it was a 6 cyl before paying the $599 transport fee. They appraised my truck, which was an 06 Tundra Limited, and came in right at what Volvomax indicated over in RWTIV, $14K. The price of the Sebring was $12K plus $149 processing fee plus $599 transport fee. So I decided to do the deal. They indicated it could take up to 21 days for the transport but it actually only took 14 days. The vehicle arrived Friday night and I went in yesterday to complete the deal. A quick test drive and walk around to make sure all the lights worked and nothing else unexpected and we go inside to complete the paperwork. They also had to re-appraise my truck since the original one had expired, no problems the trade in price was still the same. Since it was the weekend with the banks closed, I had to put in a backup finance application even though I'm going through my local credit union at 5.4%, closest they could come was 8.25%. So I've got some leg work to do Monday to get them the check. I'm going over the buyer's order and see this $24 fee for "Optional online filing fee". It's a fee that the state charges dealers for the convenience of doing online filing of the DMV paper work. I know it's only $24 but fees are a pet peeve with me so I ask to speak with a manager, but he would not take off the fee. I told him so much for no hassle and everything being disclosed up front. I said you actually have two processing fees, one for $149 that is disclosed and this one for $24 that is not disclosed. I'm open for suggestions on how to recover this. Other than dinging them on the survey and maybe taking this to corporate, not sure what else I can do. Also, the payoff of my trade in is $40 higher than what it should be so I need to double check this with SETF. Maybe this is another undisclosed fee. Overall, good buying experience, not great since it took 2.5 hours to do the delivery, and the $24 undisclosed fee. But I love the car and felt it was a great price, even for Carmax.
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Replying to: mikefm58 (Jun 14, 2009 3:42 am) Optional means optional.
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Replying to: mitchflorida (Jun 14, 2009 9:12 am) I will post this on the BBB and am open for other suggestions.
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Replying to: mikefm58 (Jun 16, 2009 11:47 am) For the last five minutes, I've been going through my loan paper work from 2006. Only fee I was charged for was "$99.00 Service Fee." In Wisconsin its pretty much common for dealers to do. If this helps you feel better; I went to mine for Coolant Flush back in January. Carmax corp gave me service survey to fill out in February. Right now, its filled out and in the envelope sitting on my computer desk! LOL I'm thinking of opening it up and write in what I really thought about my brake estimate that they gave me at the time then mail it in January 2010. $470 for Rear rotors & pads! When they replaced my fronts back in '07 for $340????? They treat these so called surveys very seriously. ---- I will say something positive: Carmax is pretty good about doing the filing for "Returns" like Extended Warranties if you trade in a vehicle with one. I received $746 for mine. Looking at mileage now and remembering that Toyota Financial check....I should of sent back with my first payment.  Oh well, I was young and unmanageable with money back then.
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Replying to: Thul17 (Jun 19, 2009 10:11 pm) I'm going to read more on the statute and if I think I have a case, may file an arbitration claim.
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Replying to: mikefm58 (Jun 20, 2009 3:49 am) Any service requires a cost and it would be dumb if carmax just said "we will pay these fees, and eat the cost." And the fee isnt very hidden if you found it!! People get angry because they dont take the time to read what they are signing..Dont blame others for your lack of attention to detail.
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| Even though the fee is "optional" in Florida, it is really mandatory, it is a state processing fee. The $149.00 Carmax processing fee is the only NON-STATE fee that Carmax charges....... | |
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Carmax's prices are usually very high, but they seem to be honest about disclosures. If you didn't want to pay the "optional" fee, you should have just walked away from the deal. You are talking about a trivial amount of money compared to the cost of the car.
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Walk away from a Carmax deal...Why didn't I thought of that?? "Sorry, I'm not signing those papers unless I get the transmission I want (5-speed)"...  Oh that's right, cause I was 23 years old, female, and went alone when I went to buy my Scion tC! And, I didn't know how to. I operate forklift trucks for a living, I would of figured on the way out! LMAO Automatic is fun but not enough  Doing a transmission change is too much $$$ |
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