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Smart Shopper Carmax - What's Your Experience?
762 messages, Last post on Nov 14, 2009 at 11:37 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
I am looking at purchasing a 2003 LR Disco II. Im amazined at the conditon this car is in. It has 39,000km and they are asking $18,885 plus taxes etc. Im very excited except evryone and there mother keeps warning me about how expensive it can be to maintain and of course the major increase on gas prices. Can anyone tell me from experience if you think Im setting my self up for problems (maintaince) no matter how low the Km are and the contion of the car. The dealer says it is off of lease and it was 1 woman driver. It apparently was serviced at LR and the dealer says I can certainly take it to LR for a pre purchse inspection for $250. I would just like to hear from those who have owned or own one and how you truly feel about it...thank 
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I bought a VW Beattle from the Carmax in Stockbridge, GA almost a year ago. The sticker price was 12,999.000. In this year my car has failed emissions, has a short in the blinkers (which Carmax "repaired"), had to replace the thermostat, cooling sensor, ignition coil, replace the airbag sensors. They sold me a total LEMON! I tried to take it back to carmax to trade it in and guess what? Now they are willing to give me 6,000 for my car which is more the half less then what they charged me. I have filed a complaint against them with the BBB and the manager there just keeps trying to get me to close it because I have an extended warranty. I am highly ticked off. I wouldn't recommend that my worst enemy buy a car from them. Stay away from Carmax. They are not a good company in my opinion. 
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Replying to: chrisahrendt (May 28, 2008 6:40 pm)
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Replying to: cccompson (May 29, 2008 2:51 am)  . Now they did sell them an extended warranty it sounds like, but the buyer would have been a lot better off to buy something of higher quality. They could have saved money by purchasing a car at a lower price from another dealer or private party, but they still would (likely) have had lots of issues if they chose another VW. Dennis |
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Replying to: chrisahrendt (May 28, 2008 6:40 pm) They didn't build your car, VW did. All any dealer that sells used cars has to do is to make sure that the car meets applicable safety and useability standards when the car is sold. If it breaks down later, that isn't the dealers fault. Be happy you have an extended warranty. |
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Replying to: chrisahrendt (May 28, 2008 6:40 pm) |
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Replying to: andeet (Feb 01, 2008 6:25 pm) I saw your comments while contemplating about buying a new car from Carmax at Kenosha, WI. They seems to list non-negotiable price of $3000-$4000 lower than the MSRP for the Toyota Sienna. I am not quite sure about your experiences with them. Would you have any advice? Kind regards, lukuanvx
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Replying to: lukuanvx (Jul 04, 2008 10:13 pm) Second, call their local number (262-857-2134.) Go to the operator (I think it automatically goes to her/him if you don't push a option. Ask for a sales consultant named Christine. I know she'll make appointment with you. I would give you her voicemail number but I won't for privacy reasons. Reason why I recommend her is she's been with Keno Carmax for 10 years; she knows the answers and doesn't high pressure. I like to call her a "Old School Carmax Sales Consultant;" wants to help out in a very professional way. Cause she knows if she does great job, you'll come back to see her in the future. I would personally know since she has done two deals with me. I am 24 years old female who went alone on the second deal; she could of taken advanage of me but she didn't! On a funny note for you to know: I'm not her trying to score a deal. I am a customer of hers and I highly recommend her. If she asks you how you got her name tell her go ahead and say this "A customer of yours by the name of Andrea gave me it while I was posting on edmunds.com" Third, trade in process. If you have car still worth money like I had '06 Scion xA. They will give you top dollar cause they can throw it on the lot. I traded it in for $10k which was the blue book value I researched. Business Office visit aka "When you sign the papers." Christine hang around with me. While waiting to sign papers. We chatted off the wall stuff. Making the waiting game less stressful. But when the few times I was getting service; I saw most new consultants usually let their customers wait alone while they off doing something else. I thought that was unprofessional. Overall, Sales does great service. Service should take notes from sales. LOL "How hard is it to screw in the battery connector to the proper gap?" Geez! To bad for them; saved over $100.00s so far doing my own oil changes anyway. |
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I also gotten valuable advice during my 2nd sale. I think this advice has been one of the most important I've learned so far in my 24 year old life. The sales consultant says to me not in these words but same idea; "I've seen two different types of customers. The conservative, who only buys what they need. Then I see a customer who buys what they want so they can have fun. Makes me realize you should live and enjoy life. Enjoy what you earn; one day you'll wake up and its your last day." Being in my car allows me to have freedom. I can turn off the radio, blast the radio, turn left, turn right, keep going straight, speed up to 75, have windows down or have AC on. There's nothing in this world that gives you that many options.  My fun!
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Smart Shopper Carmax - What's Your Experience?
