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Smart Shopper Carmax - What's Your Experience?
762 messages, Last post on Nov 14, 2009 at 11:37 AM
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Replying to: explorerx4 (Mar 29, 2008 4:37 pm) I'm still dead serious about me NOT GOING BACK for service! I'll go back for parts cause their parts department never screwed up on my orders and if my sales consultant is still employed at Carmax down the road; I'll allow her to sell me another car if I was in that situation. I hate to admit this out loud but buying cars is very serious matter and its VERY HARD to trust anyone in that business. Since I've done two deals with this woman. She never screwed up, never took full advanage, never gave me BS sales pitches. I trust her. But I'm not letting them touch my car anymore! |
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I was out shopping this past weekend and entered three different Carmax stores in my region. One trend became evident and I wonder if this is a local issue or if it is corporate-wide. I'm looking for low-mileage late model upper-level sedans in excellent condition. I test-drove and inspected three contenders this past weekend: A Caddy, a Mercedes, and a Jag. In each case, it appeared to me that Carmax had done very little to clean up the vehicles' interiors or recondition obvious flaws. The leather parts of the interiors on all were dirty, scuffed, and generally less than I expected. The vehicles were just plain dirty inside. Is this typical? It does not leave me with a favorable impression of Carmax, particularly since they price their vehicles at and may times beyond kbb retail value.
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Replying to: rsdl (Apr 14, 2008 5:02 am) I was wondering about their recon policies. Problem is, when you pay all the money on a car,as carmax does sometimes, the car had better be perfect. Because you don't have a lot left over for recon. Not if you want to make a profit on the car.
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Replying to: volvomax (Apr 14, 2008 9:23 am) Dennis
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Replying to: dwynne (Apr 14, 2008 11:31 am) They typically are paying retail or near retail for tradeins unless it is a really poor condition car or undesirable in some other way. Even the undesirable cars usually get a fairly large bump over our best realistic tradein values.
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Replying to: dwynne (Apr 14, 2008 11:31 am) Carmax has to be competitive
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Replying to: dwynne (Apr 14, 2008 11:31 am) -Car_rm |
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Replying to: british_rover (Apr 14, 2008 11:46 am) As far as the "recondition" process goes, they mostly just buy cream puffs and sell them for premium prices - so normally not much money has to be put into them to put them on the lot. Somehow they have some folks "hypnotized" into thinking their cars are better than you can get elsewhere and for sure all those folks that don't like to haggle seem to love the place - if though you can show them how much they just over paid. Dennis
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Replying to: volvomax (Apr 14, 2008 1:19 pm) I know otherwise smart people who buy cars from CarMax and me showing them how they could buy a NEW car for a little bit more or a similar used car for lot less seems to make no impression on them. Maybe someday folks will wake from their CarMax hypnosis and CarMax will either have to drop their prices or go under. Dennis
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Replying to: dwynne (Apr 15, 2008 5:59 am) Carmax will not go under anytime soon, they have too much of the market, and they totally stand behind their product. Face it, fixed priced cars is the same as buying a television set or refrigerator, plus no ine gives a 5 day unconditional return policy...If you can find a better policy just go for it!! Just my opinion!!! 
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