Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Smart Shopper Carmax - What's Your Experience?
762 messages, Last post on Nov 14, 2009 at 11:37 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
|
|
|---|---|
All of work on commission in a sense. Work hard, get paid and maybe a raise. Goof off, get fired!
|
|
|
Replying to: basscadet (Feb 16, 2006 5:06 pm) I'll agree with your last 2 points .... but the reason why Carmax conducts business the way they do is because of their corporate thought process -- and that doesn't make it good or bad ... it's just the way they think. Their thinking, is to keep the cost of many employee's out of the auctions, they feel they save money on transport, auction fee's, floorplan, time, etc ... That said, they also have the highest cost of recon, which is an immediate profit to the dealer because they balloon the cost and they also have the highest "pack" .. this way they are only paying 17.5/$19% commission across the board .... again, immediate profit for the "house" and the buyers still pay more money for the product ...... good for the dealer principle, not so good for the sales staff or the buyer ..  Terry. |
|
|
Replying to: basscadet (Feb 21, 2006 5:58 pm) Mackabee
|
|
|
Replying to: isellhondas (Feb 23, 2006 2:35 pm) I always worked hard and I would see my paychecks fluctuate according to the whims of customers. I will not allow whims to determine my income. This is a problem specific to Carmax. At a regular dealership I had a lot more control over my income but at carmax...with their automated "Ups" system, the selling process was more like a lottery draw. Would you get: 1) Customers who want to see "what their car is worth" via Carmax's much-advertised free appraisals. They have no intention of buying or selling anything. 2) Customers who want to "lower their payments" because they cannot afford their 2005 GMC Yukon Denali XL and want something closer to $300 a month. 3) "The BMW Guy"...usually a young professional (w/ girlfriend in tow) who thinks he has more money than he really does and wants to do nothing but test drive BMW/Acuras/Lexus' all day without having the means to buy anything. Usually wearing nice clothes that he put on his maxed-out Banana Republic credit card. 4) Customer who has champagne tastes on a beer budget. 5) Customer who is extremely and unreasonably picky about options and color and does not understand that there aren't Nogaro Blue Audi S4's on every dealer lot. 6) people with bad credit and no money down 7) A customer who, if they find the right car at the right price, is willing to buy a car. So when I sign in to the front desk at Carmax, I am at the mercy at whatever customer walks in the door. There is a very slim chance I will get customer #7 above. If Customer #7 happened to call or email Carmax beforehand and I sell them a car, whomever they spoke to in email or over telephone gets HALF my commission. When undesirable customer 1-6 comes through the door, Carmax policy dictates I am assigned to that customer and cannot leave them until they leave the store's property. I am stuck with the losers. At a regular dealership, I can "broom them" and find a better prospect. The only reason I worked at Carmax is they allowed part-time sales. At a regular dealership you don't see people who are selling 16 cars one month and 4 the next. Sure, there is some fluctuation, but not that much. At Carmax, huge fluctuations are the norm...and these fluctuations are despite the salesperson's best efforts. For whatever it is worth...
|
|
|
Replying to: mackabee (Feb 25, 2006 10:28 am) Commission is flat. Accessory spiff is a joke, honestly not worth your time to sell and the equipment is garbage to boot. They're selling Sparco stereos at Alpine prices. Warranty spiff is good and worthwhile the effort. If you don't sell a warranty with a car, you won't last long at Carmax. Money CAN be good, but not as good as traditional dealership.
|
|
|
Replying to: basscadet (Feb 25, 2006 11:44 am) You stated if you don't sell a car all month you're paid $7.75 an hour. How long would a "greenpea" last selling only 1 or 2 cars a month...providing they didn't quit?
|
|
|
Replying to: jipster (Feb 25, 2006 2:07 pm) It is very, very hard to get fired at Carmax by not selling enough cars. They are very lenient and supportive. Carmax's turnover seems (to me) to be lower than that of a traditional dealership. |
|
|
|
|
I think I would fall asleep! An 8 car month is acceptable?? Wow!
|
|
|
|
|
Replying to: isellhondas (Feb 27, 2006 6:24 am) Little different product though. |
|
|
Replying to: basscadet (Feb 25, 2006 11:41 am) This brings up an interesting point though about a negative to being a Carmax salesman....What's to keep the average shopper that is looking for an SUV, but doesn't know which model to come to a Carmax lot just to drive several different models in order to try to decide which one they like the most (with no intention of buying from Carmax)? Seems like they open themselves up to being a "testdrive fleet" for people like this, since they carry just about everything you can imagine. |
|
You are here:
Forums
Smart Shopper Carmax - What's Your Experience?
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
Browse by Board
Browse by Topic
Today's Chats
