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Smart Shopper Carmax: What's Your Experience?
681 messages, Last post on Sep 04, 2008 at 2:42 PM
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Replying to: lukuanvx (Jul 04, 2008 11:13 pm) Second, call their local number (262-857-2134.) Go to the operator (I think it automatically goes to her/him if you don't push a option. Ask for a sales consultant named Christine. I know she'll make appointment with you. I would give you her voicemail number but I won't for privacy reasons. Reason why I recommend her is she's been with Keno Carmax for 10 years; she knows the answers and doesn't high pressure. I like to call her a "Old School Carmax Sales Consultant;" wants to help out in a very professional way. Cause she knows if she does great job, you'll come back to see her in the future. I would personally know since she has done two deals with me. I am 24 years old female who went alone on the second deal; she could of taken advanage of me but she didn't! On a funny note for you to know: I'm not her trying to score a deal. I am a customer of hers and I highly recommend her. If she asks you how you got her name tell her go ahead and say this "A customer of yours by the name of Andrea gave me it while I was posting on edmunds.com" Third, trade in process. If you have car still worth money like I had '06 Scion xA. They will give you top dollar cause they can throw it on the lot. I traded it in for $10k which was the blue book value I researched. Business Office visit aka "When you sign the papers." Christine hang around with me. While waiting to sign papers. We chatted off the wall stuff. Making the waiting game less stressful. But when the few times I was getting service; I saw most new consultants usually let their customers wait alone while they off doing something else. I thought that was unprofessional. Overall, Sales does great service. Service should take notes from sales. LOL "How hard is it to screw in the battery connector to the proper gap?" Geez! To bad for them; saved over $100.00s so far doing my own oil changes anyway. |
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I also gotten valuable advice during my 2nd sale. I think this advice has been one of the most important I've learned so far in my 24 year old life. The sales consultant says to me not in these words but same idea; "I've seen two different types of customers. The conservative, who only buys what they need. Then I see a customer who buys what they want so they can have fun. Makes me realize you should live and enjoy life. Enjoy what you earn; one day you'll wake up and its your last day." Being in my car allows me to have freedom. I can turn off the radio, blast the radio, turn left, turn right, keep going straight, speed up to 75, have windows down or have AC on. There's nothing in this world that gives you that many options.  My fun!
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Replying to: andeet (Jul 06, 2008 12:02 am) Yeah, that's a good line for a sales person - especially to use on a young person like yourself. It plays on your emotions. This isn't always the best financial advice.
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Replying to: 1racefan (Jul 08, 2008 6:32 am) I was making $8.00s hour when I bought my first financed car. Second deal, I was $15.00 hour. She told me I could buy Tahoe but I said "No. I rather buy 4Runner if I went that route." She gave me look. Few weeks, I'm getting promotion and could easily make $19.00-20.00 hour. Will I go back and trade in my Scion tC...Nope. I rather buy a house or second car. My theory is she lecture me about wanting to buy a Scion. When I could afford something more like a Lexus. But I came with a game plan. Researched how negative equity works with a new loan. Knew the future total payoff before signing the papers. I could of went to the town's Mitsubishi dealership and gotten a EVO. But I didn't...I played it safe. Got a better car for little more without putting huge dent into my wallet. I wished I would of waited another month when I received my end of the year bonus' and walked in with $3k not $1k. I had crappy birthday that week and knew buying my possible car dream would make it better. It did. |
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Replying to: davidgrace73 (Jan 26, 2008 2:42 am) Thats why everyone goes to Best Buy now. Their menatility on how to pay and treat sales people carries on in CarMax. " Dave Great info Dave. From the looks of it they want people with little to no skill selling their vehicles. Seems to be the trend nowadays. The dearlership I work for is doing the same thing. The "recondition" the used cars and "spend" a couple of thousand so the actual gross on the vehicle is minimal so the salesperson ends up with a minimum commission deal. All these dealers are just a bunch of greedy, money grubbing, scum. I won't buy anything from Circuit city since they pulled that crap with their seasoned sales staff. I hardly ever go to Best Buy either. If I need some computer stuff, ink, paper, etc. I go to Wally world, they are cheaper than anybody else and carry the name brands I'm looking for.  Mack
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Replying to: mackabee (Jul 08, 2008 3:48 pm) First all, I used my xA as dog transporter too. I had a dog cage in the back. So which means I had tons of dog fur. I remember vaccum out the car for about hour and half spent about $6.00s and the fur was still in it hours before selling it. Guess what? That same dog fur was on the seats, on carpeting. The only thing they have done was take out the small door ding. Nice to know that I reconditioned the car for them...maybe I should walk up in there and ask for my hourly rate for detailing it for them LOL $15.00 hour- 3 hours=$45.00 please? |
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Replying to: mackabee (Jul 08, 2008 3:48 pm) Glad to see you write that... british rover does't think dealerships do the above. Tack on another $399 dealers fee, that is pre-printed onto the contract, and you're lookig at even less of a commission for the salesperson. If I had money to burn Carmax would be a great place to buy a car. But then again, if I had money to burn I wouldn't be buying "pre-owned".
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Replying to: jipster (Jul 09, 2008 6:20 am) I had five credit cards with lots of debt about 4k worth. Three of them are paid off; two of have total $600.00. My lovely big sissy helped me out cause she got very worried almost to a point she couldn't sleep. I let her help out. I've never felt like a different person for the good in a VERY long time. ----------------------- Anyway, its funny how people here were talking about Carmax and Circuit City. My Circuit City is next door to Best Buy. So if Best Buy doesn't have what I'm looking for...I'll go to Circuit City. If you go to Circuit City then a Carmax. You'll see they both wear the required brown shoes and belt. Even if you're not buying anything; they both say "Have nice day" as you walk out. For those who didn't know...back in '02, Carmax separated from Circuit City. Carmax stock is 13.58 while Circuit City's is 2.34. I read somewhere about few weeks ago stating Circuit City is going under? Another thing, when I was looking up stock quotes. There was Car-Mart popping up in Carmax news. I went onto their site just wondering. Are they owned by Wal-Mart? One thing that made me laugh out loud is you can trade in anything including farm animals. LOL Or they associates wear jeans. You think they allow them to wear cowboy hats with cowboy boots with spurs too? LOL What's next? Car-Store? A urban, "ghetto" based company that sells cars that "fell off the truck"? LOL I think I'm going little too far. I think I'll shut up now. |
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I've done my research about Toyota engines and Engine Sludge. For the past three oil changes I've used K&N filters. Last change I found two tiny oil clumps coming out from the drain plug. I guess Toyota has produced better oil filters since the whole famous "Camry & Engine Sluge" problem. I noticed how better quality Toyota filters are that I decided on going back with them. So I went back to Carmax wanting to buy few...one of the sales consultants stops me and asked "You hit 100k yet?" I looked around seeing the whole sales department standing around waiting for customers. "Yeah I did. Now I'm at 102k." I never felt so embarrassed and proud at the same time specially since my tC's consultant happened to be there too but I didn't know. I knew it would give her opportunity to give me crap about it. I'm shocked she didn't take me out back and yelled at me. lol He was saying "I bet its still worth alot." Then another consultant said "I would like to see that offer?" Now they are making me wonder LOL |
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